-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
March 11, 2016 - |_| Same day
|_| 1 day
|_| 2 to 3 days
|_| 4 to 7 days
|_| More than 7 days
After core question 6
Note … 1|_| Yes
2|_| No If No, go to core question 9
After AC2
Note: If using AC3, change skip pattern for … core question 7 to “If No, go to AC3”
AC4. … 1|_| Yes
2|_| No If No, go to AC7
After core question 10
Note: If using AC5, change skip pattern for … core question 9 to “If No, go to AC5”
AC6.
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-PWMI-items-hp-survey50-adult.html
February 01, 2021 - 1 __ Yes 2 __ No → If No, go to core question 17
After core question 16
Note: Use P-IM1 if using … 1 __ Never → If Never, go to core question 17 2 __ Sometimes 3 __ Usually 4 __ Always
After P-IM7 … 1 __ Yes 2 __ No → If No, go to P-IM12
After core question 26
P-IM11. … 1 __ Yes 2 __ No → If No, go to core question 27
After P-IM13
P-IM15. … 1 __ Yes 2 __ No → If No, go to core question 33
After core question 32
P-IM20.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
January 01, 2020 - ► Use Q&A feature to ask for help
2
How to Ask a Question
• Question and Answer
► Select Q&A
► Type … question in the box
that opens
► Make sure “All Panelists”
is selected
Type Question
Here
3
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 10
C-HL2. … 1|_| Yes
2|_| No
After core question 12
C-HL5. … 1|_| Yes
2|_| No If No, go to core question 14
After core question 13
C-HL11. … 1|_| Yes
2|_| No If No, go to core question 16
After core question 15
C-HL15. … 1|_| Never If Never, go to core question 17
2|_| Sometimes
3|_| Usually
4|_| Always
After core question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-child-survey_2358-1a.docx
March 11, 2016 - |_| Same day
|_| 1 day
|_| 2 to 3 days
|_| 4 to 7 days
|_| More than 7 days
After core question 13 … 1|_| Yes
2|_| No If No, go to core question 16
After AC2
Note: If using AC3, change skip pattern for … core question 14 to “If No, go to AC3”
AC4. … In the last 6 months, did you contact this provider’s office with a medical question about your child … core question 16 to “If No, go to AC5”
AC6.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
August 23, 2018 - disagree: Off
Question #27-somewhat agree: Off
Question #27-strongly agree: Off
Question #27-n/a: … Off
Question #34- don't know: Off
Question #35: Off
Question #36: Off
Question #33: Off
Question … #37: Off
Question #38: Off
Question #39: Off
Question #40: Off
Question #41: Off
Question #42: … Off
Question #43: Off
Question #44: Off
Question #45: Off
Question #46: Off
Question #47: Off
Strongly … 56: Off
question 57: Off
question 58-yes: Off
question 58-no: Off
question 58-don't know: Off
question
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - 1 ☐ Yes
2 ☐ No
After core question 12
C-HL5. … 1 ☐ Yes
2 ☐ No → If No, go to core question 14
After core question 13
C-HL11. … 1 ☐ Yes
2 ☐ No → If No, go to core question 14
After C-HL10
Note: Use with C-HL10 … 1 ☐ Yes
2 ☐ No → If No, go to core question 16
After core question 15
C-HL15. … After core question 16
Note: Use with C-HL14
C-HL19.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-closing-sops-action-planning-tool.pdf
February 05, 2019 - Action Planning for the SOPS Surveys-Closing
Questions & Answers
53
Submitting Questions
• Question … and Answer
► Select Q&A
► Type question in the box that
opens
Type question here
Thank you!
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/06-SOPS_101_Webcast-CLOSING.pdf
March 03, 2020 - Surveys: A Primer for New Users (Webcast) - Closing
Questions & Answers
53
Submitting Questions
• Question … and Answer
► Select Q&A
► Type question in the box that opens
Type question here
54
Thank you!
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/4-closing-sops-hospital-survey-2-0-webcast.pdf
November 13, 2019 - Introducing the New SOPS Hospital Survey 2.0 - Closing
Questions & Answers
63
Submitting Questions
• Question … and Answer
► Select Q&A
► Type question in the box that opens
Type question here
64
Thank you!
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-coordination-of-care-cgcahps-child-2358-17a.docx
October 12, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 22
C-CR2. … skip instruction to core question 24: “If Never, go to core question 25”
C-CR3. … 1|_| Yes
2|_| No If No, go to C-CR5
After core question 25
Note: Same item as C-PCMH2
C-CR4. … 1|_| Yes
2|_| No If No, go to core question 26
After C-CR6
C-CR8. … 1|_| Yes
2|_| No If No, go to core question 26
After C-CR7
Note: Use with C-CR7
C-CR9.
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=0&search_api_fulltext=&sort=asc
Access
AC11
Patient contacted personal doctor's office with medical question … Access
AC11
Respondent contacted doctor's office with medical question … Health Plan
Access
AC12
Respondent got answer to medical question … Access
AC13
Patient contacted personal doctor's office with medical question … Health Plan
Access
AC14
Respondent got answer to medical question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-ASC-webcast-2023-0509-closing.pdf
January 01, 2023 - 39
How to Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.docx
December 20, 2017 - 1|_| Nunca
2|_| A veces
3|_| La mayoría de las veces
4|_| Siempre
After core question 10
C-HL2. … 1|_| Nunca
2|_| A veces
3|_| La mayoría de las veces
4|_| Siempre
After core question 11
C-HL3. … 1|_| Sí
2|_| No Si contestó "No", pase a la [core question] pregunta 14
After core question 13
C-HL11 … 1|_| Sí
2|_| No Si contestó "No", pase a la [core question] pregunta 16
After core question 15 … de las veces
4|_| Siempre
After core question 16
Note: Use with C-HL14
C-HL19.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-nh_webcast-intro.pdf
May 03, 2022 - ► Use Q&A feature to ask for help
2
How to Ask a Question
• Question and Answer
► Select Q&A
► Type … question in the box that
opens
► Make sure “All Panelists” is
selected
• Download slides at
https … How to Ask a Question
Today’s Speakers
Agenda
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The fifth question asks about the relationship between the patient and the provider. … In the Child version, the fifth question asks specifically about the parent and provider's relationship … ; a sixth question asks about the relationship between the child and the provider. … For example, the first question is designed to prompt respondents to state the most important things
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
December 14, 2021 - Update on the CAHPS Patient Narrative Item Sets - Closing
QUESTIONS AND ANSWERS
29
How to Ask a Question … • Question and Answer
► Select Q&A
► Type question in the box that
opens
► Make sure “All Panelists
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing.pdf
January 31, 2022 - Primer for New Users Webcast - Questions and Answers
38
QUESTIONS AND ANSWERS
39
How to Ask a Question … • Question and Answer
► Select Q&A
► Type question in the box that
opens
► Make sure “All Panelists
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-closing.pdf
December 22, 2020 - Clinician & Group Visit Survey 4.0 (beta) - Closing
Using the Webcast Console to
Submit Questions
• Question … and Answer
► Select Q&A
► Type question in the box
that opens
► Make sure “All Panelists”
is selected … Type Question
Here
29
CAHPS Updates
Sign up for email updates
30
Questions or Comments?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/affinity-group-operational-adjustments-in-person-cr.pdf
February 01, 2020 - varying sizes
• Differing levels of
COVID-19 impact
and on different
trending curves
Audience Question … 1
6
Question 1: What best describes the current status of your
hospital’s CR program? … Please select your answer here
Remember to click SUBMIT when complete
Audience Question 2
7
Question … Please select your answer here
Remember to click SUBMIT when complete
Audience Question 3
8
Question … 4
15
Question 5: Hybrid CR programs blend onsite CR with activities
done at home.