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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … and Answer
► Select Q&A
► Type question in the
box that opens
4
Our Focus Today
• Present an
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-child-2158-17a.docx
October 12, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 19
P-CR2. … _| No If No, go to P-CR7
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes
2|_| No If No, go to core question 20
After P-CR8
P-CR10. … 1|_| Yes
2|_| No If No, go to core question 20
After P-CR9
Note: Use with P-CR9
P-CR11.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-adult-2157-17a.docx
October 12, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 16
P-CR2. … _| No If No, go to P-CR7
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes
2|_| No If No, go to core question 17
After P-CR8
P-CR10. … 1|_| Yes
2|_| No If No, go to core question 17
After P-CR9
Note: Use with P-CR9
P-CR11.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1 __ English → If English, go to core question 26
2 __ Spanish
3 __ [INSERT LANGUAGE … 1 __ Never → If Never, go to core question 26
2 __ Sometimes
3 __ Usually
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith3slides.pdf
August 13, 2015 - To submit a question, type
question here and hit submit.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - ET
To Ask a Question
www.ahrq.gov/cahps50
https://www.ahrq.gov/cahps
www.ahrq.gov/cahps
Wrap-Up … www.ahrq.gov/cahps/
52
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
Q&A and Wrap-Up
To Ask a Question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Web site: www.ahrq.gov/cahps/
56
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-6-slides.pdf
October 28, 2021 - hospitals
in the group
2
3
Chat Function
HOW TO ASK
QUESTIONS
To ask a question … or make a comment
open the chat box
Set the TO: field to Everyone so
that we can all see your question … Function
6
Polling Function
PARTICIPANTS
HOW TO
POLL
6
7
Audience Question … Information can be used to inform changes to
workflow processes
34
35
Audience Question … Question: In the chat box, tell us one
useful insight you will take away from
today’s training session
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - www.ahrq.gov/cahps16
Applying goals for narrative elicitation
www.cahps.ahrq.gov17
CAHPS 5-Question … will listen to what I have asked and responded intelligently even if having to ask me to rephrase
my question … or repeat the question. … little more time
with me to make sure my visits are not painful.
30
www.ahrq.gov/cahps
To Ask a Question … informed by considerations for field implementation
Applying goals for narrative elicitation
CAHPS 5-Question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
January 01, 2020 - or if the question doesn't apply to them. … All right, next question coming in here. … Next question. … Next question. … or any question in particular.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
www.cahps.ahrq.gov
To Ask a Question … mailto:cahps1@westat.com
http://www.cahps.ahrq.gov/
http://www.cahps.ahrq.gov
Q&A Session
To Ask a Question
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - this provider’s office during
regular office hours, how often did you get an
answer to your medical question … this provider’s office
during regular office hours, how often did you get
an answer to your medical question … (PCMH10)
How often did the provider named in Question 1 seem informed and
up-to-date about the … support alignment
across multiple initiatives
23
www.cahps.ahrq.gov
To Ask a Question … Survey Content
Patient-Centered Medical Home Items
Release of CG-CAHPS
CG-CAHPS 3.0
To Ask a Question
-
www.qualitymeasures.ahrq.gov/questions/videos/index.html
August 01, 2021 - A simple question, such as "Is it okay to take this over-the-counter medicine?" … If you ask your hairstylist a question, notes this physician, why not ask your doctor a question?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
January 01, 2015 - are encouraged throughout the presentation and will be answered during the Q&A session
To submit a question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
6
Polling Question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
7
Polling Question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
8
Polling Question
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=asc
chronic conditions
AC11
Respondent contacted doctor's office with medical question … Access
AC13
Respondent contacted doctor's office with medical question … Clinician & Group
Access
AC6
Respondent got answer to medical question … Clinician & Group
Access
AC12
Respondent got answer to medical question
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=22&search_api_fulltext=&sort=desc
Access
AC11
Patient contacted personal doctor's office with medical question … Health Plan
Access
AC12
Patient got answer to medical question … Access
AC13
Patient contacted personal doctor's office with medical question … Health Plan
Access
AC14
Patient got answer to medical question
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-may2016.pptx
January 01, 2016 - are encouraged throughout the presentation and will be answered during the Q&A session
To submit a question … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Code Blue Team Effectiveness
Slide ‹#›
10
Polling Question … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Code Blue Team Effectiveness
Slide ‹#›
Polling Question … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Code Blue Team Effectiveness
Slide ‹#›
Polling Question … TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Code Blue Team Effectiveness
Slide ‹#›
Polling Question
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - for our
speakers you can use this Question and Answer feature, Q&A. … or role when you type your question. … Naomi Yount, would you like to answer that question? … Okay, another question, this is for Dr. Brady. … And then I think we have one final question.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - 1 YES
2 NO IF NO, GO TO QUESTION 4
3. … 1 YES
2 NO IF NO, GO TO QUESTION 10
8. … 1 YES
2 NO IF NO, GO TO QUESTION 13
12. … 1 YES IF YES, GO TO QUESTION 26
2 NO
23. … 1 YES
2 NO IF NO, GO TO QUESTION 30
29.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - Webcast Presented by the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
To Ask a Question … mailto:cahps1@westat.com
http://www.cahps.ahrq.gov/
https://cahps.ahrq.gov/
Q&A Session
To Ask a Question