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21. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - The CAHPS macro then calculates a  mean  for the CAHPS composite or question. … The mean value is then calculated across the four numerical values for each question. … For example, in Table 5-1 , the group’s top box score for the question, "Got answer to phone question … related to getting an answer to a phone question during regular office hours on the same day. … If the correlation coefficient is between 0 and -1, the rating is inversely related to the question

22. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - Care Questions and Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov

23. Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly-insured children in Massachusetts (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
    December 12, 2015 - practice assessed separately for baseline and follow-up periods (1H 2011 and 2H 2013) • Research Question … - effects logistic regression model)  Sample - Children with CE in baseline and/or follow-up • Question … chronic condition 44.8 50.2 Complex chronic 17.7 17.7 Non-complex chronic 27.1 32.5 Results (Question … 1) Cross-Sectional Analysis Results (Question 1) Results (Question 2) Results (Question 2): By PMCA … Category Longitudinal Analysis Results (Question 2) Key Conclusions Caveats and Limitations Questions

24. An Overview of the CAHPS Analysis Program 5.0 - Intro (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-intro-slides.pdf
    November 19, 2020 - ► Use Q&A feature to ask for help 2 How to Ask Questions • Question and Answer ► Select Q&A ► Type … question in the box that opens ► Make sure “All Panelists” is selected Type Question Here 3

25. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
    January 28, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers • Caren Ginsberg, Ph.D.

26. CAHPS Cancer Care Supplemental Items (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
    November 28, 2016 - 1 Yes 2 No → If No, go to #AC3 After core question 18 AC2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 9 INF2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 23 INF3. … 1 Never 2 Sometimes 3 Usually 4 Always After core question 25 INF4. … 1 Yes 2 No → If No, go to SDM5 After core question 6 SDM2.

27. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
    September 01, 2019 - One HSOPS 1.0 background question was dropped in HSOPS 2.0. … In addition, the staff position question was moved to the first question in HSOPS 2.0. … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 HSOPS 2.0 Background Question Text … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question

28. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
    October 03, 2018 - feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 3 www.ahrq.gov

29. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
    April 18, 2019 - ► Use Q&A feature to ask for help 4 Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens Type question here 5 Creative Strategies

30. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
    November 16, 2021 - ► Use Q&A feature to ask for help 3 How to Ask a Question • Question and Answer ► Select Q&A ► … Type question in the box that opens ► Make sure “All Panelists” is selected 4 Purpose of CAHPS

31. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
    October 01, 2019 - Moreover, CHIPRA does not currently require States to report the results for each question, and very … The question is asked of parents who answer “Yes” to the CAHPS screener question immediately preceding … The question is asked of parents who answer “Yes” to the CAHPS screener question on treatment or counseling … Comparisons among States and over time will not be perfect, as the screener question (and measure question … from version 4.0 of the Item Set for CCC or its equivalent question in future versions.

32. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
    March 11, 2016 - 1|_| Yes 2|_| No After core question 8 PCMH2. … 1|_| Yes 2|_| No  If No, go to PCMH4 After core question 18 PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.

33. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - through enhanced feedback Phase 1 Intervention Sites (N=3) Phase 1 Control Sites (N=6) • PG survey • 5-question … Elicitation Protocol • PG survey • 3-question PG protocol • PG survey • 3-question PG protocol … Phase 2 Intervention Sites (N=6) Phase 2 Control Sites (N=3) • PG survey • 5-question Elicitation … Protocol • Enhanced feedback • PG survey • 3-question PG protocol • Enhanced feedback • PG survey … • 3-question PG protocol • Standard feedback 28 Phase 1 Intervention: Enhanced Invitation Language

34. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
    August 01, 2022 - It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Facilitator Notetaker Date Yes— This means the respondents have answered positively about this question … Inconsistent/Unsure— This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No— This means the respondents have answered negatively about this question.  

35. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
    December 01, 2018 - 1 __ Yes     2 __ No After core question 8 PCMH2. … 1 __ Yes     2 __ No → If No, go to PCMH14 After core question 18 PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.

36. Rachelle Toman, M.D., Ph.D. | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/questions/videos/clinician-toman.html
    November 01, 2020 - Patient and Clinician Videos If you ask your hairstylist a question, notes this physician, why not … ask your doctor a question?

37. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - Maybe they were waiting too long and there isn’t a question about that. … Yeah, that’s a really good question. … So let me ask you another question and sort of condense this into a question regarding whether the five … Tara Servati That is a great question. … Rachel, early on there was a question posed about the construct of a protocol and the question is why

38. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - The responses to each question must use the code numbers, or precodes, contained in the questionnaires … Question 6 was supposed to be. … are retained and the screener question should remain as missing. … • The primary rating question. • Demographic and other background items. … worded – that is, responding negatively to the question (e.g., Never) is the positive response.

39. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
    August 01, 2021 - 1 __ Yes     2 __ No After core question 15 PCMH2. … 1 __ Yes     2 __ No → If No, go to PCMH4 After core question 25 PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.

40. CAHPS (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
    March 11, 2016 - 1|_| Yes 2|_| No After core question 15 PCMH2. … 1|_| Yes 2|_| No  If No, go to PCMH4 After core question 25 PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.