-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
July 01, 2023 - Arrows pointing downward lead from one question to the next:
Question 1: What happened? … Question 2: Why did it happen?
Question 3: What will you do to reduce the risk of reoccurrence? … Question 4: How will you know it worked?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-intro-slides.pdf
March 23, 2022 - ► Use Q&A feature to ask for
help
Using the Webcast Console to
Submit Questions
• Question and … Answer
► Select Q&A
► Type question in the box
that opens
4
Today’s Speakers
• Caren Ginsberg
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
December 27, 2024 - Quigley, PhD
19
Children’s Hospital in
Academic Medical Center
• Child HCAHPS open-ended question … − Explaining care at discharge
− Being kept informed
► More negative comments from NIS than single question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - CAHPS Elicitation Protocol Webcast
www.ahrq.gov/cahps
To Ask a Question
54
www.ahrq.gov/cahps … Web site: www.ahrq.gov/cahps/
56
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
-
www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-6-slides.pdf
October 28, 2021 - hospitals
in the group
2
3
Chat Function
HOW TO ASK
QUESTIONS
To ask a question … or make a comment
open the chat box
Set the TO: field to Everyone so
that we can all see your question … Function
6
Polling Function
PARTICIPANTS
HOW TO
POLL
6
7
Audience Question … Information can be used to inform changes to
workflow processes
34
35
Audience Question … Question: In the chat box, tell us one
useful insight you will take away from
today’s training session
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
September 01, 2019 - I think that's a great question. I think the question of allowance is really sort of by home. … Next question for Jack. … We got a follow up question or a related question that I'd like to ask just so that we're
addressing … Another question. … this question.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - www.ahrq.gov/cahps16
Applying goals for narrative elicitation
www.cahps.ahrq.gov17
CAHPS 5-Question … will listen to what I have asked and responded intelligently even if having to ask me to rephrase
my question … or repeat the question. … little more time
with me to make sure my visits are not painful.
30
www.ahrq.gov/cahps
To Ask a Question … informed by considerations for field implementation
Applying goals for narrative elicitation
CAHPS 5-Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_health_lit_items_hcahps-adult_957-3a.docx
March 11, 2016 - Replace X with the number used for HHL3, or the next question in your survey.
HHL2. … 1|_| Own home
2|_| Someone else’s home
2|_| Another health facility If Another, go to core question … Add the following instruction before HHL32: “We need you to answer the following question again although … 1|_| Yes
2|_| No If No, go to core question 26
After HHL35
Note: Use with HHL32
HHL37. … 1|_| Yes
2|_| No If No, go to core question 26
After HHL37
Note: Use with HHL32
HHL39.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - ASK:
Ask the group how they would respond to each question before providing potential responses. … This question is often a stand-in for “How could this have happened?” … Usually this question is a stand-in for “Are you taking this seriously?” … Be aware that the patient and/or family may not be satisfied with the response to this question. … This question is usually a stand-in for “I worry that you are not taking me seriously.”
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
January 01, 2020 - or if the question doesn't apply to them. … All right, next question coming in here. … Next question. … Next question. … or any question in particular.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - this provider’s office during
regular office hours, how often did you get an
answer to your medical question … this provider’s office
during regular office hours, how often did you get
an answer to your medical question … (PCMH10)
How often did the provider named in Question 1 seem informed and
up-to-date about the … support alignment
across multiple initiatives
23
www.cahps.ahrq.gov
To Ask a Question … Survey Content
Patient-Centered Medical Home Items
Release of CG-CAHPS
CG-CAHPS 3.0
To Ask a Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_interpreter_services_items_hcahps-adult_957-4a.docx
March 10, 2016 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1|_| English If English, go to core question 26
2|_| Spanish
3|_| [INSERT LANGUAGE]
4|_| [INSERT LANGUAGE … 1|_| Never If Never, go to core question 26
2|_| Sometimes
3|_| Usually
4|_| Always
After HIN7
Note
-
www.ahrq.gov/research/findings/final-reports/iomracereport/reldata3tab3-3.html
May 01, 2018 - the 19 states also collected data on Not Hispanic or Latino, indicating differences in using the one-question … versus two-question format. … on Not Hispanic or Latino, indicating about an equivalent number of states using the one- versus two-question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
January 22, 2015 - of information
• Include patient reports and ratings of experiences
– not “satisfaction”
• Base question … • Use Q&A feature to ask for help.
9
www.cahps.ahrq.gov
To Ask a Question
10
www.cahps.ahrq.gov … To Ask a Question
Accessing Presentations
Accessing Event Materials
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
www.cahps.ahrq.gov
To Ask a Question … mailto:cahps1@westat.com
http://www.cahps.ahrq.gov/
http://www.cahps.ahrq.gov
Q&A Session
To Ask a Question
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
January 01, 2015 - are encouraged throughout the presentation and will be answered during the Q&A session
To submit a question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
6
Polling Question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
7
Polling Question … 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
8
Polling Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
June 12, 2015 - CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices
www.cahps.ahrq.gov
To Ask a Question … Website: www.cahps.ahrq.gov
38
mailto:cahps1@westat.com
http://www.cahps.ahrq.gov/
To Ask a Question
-
www.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 19
How often was their explanation of how and when to take each medicine … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 19
How often was their explanation of how and when to take each medicine … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - of information
• Include patient reports and ratings of
experiences – not “satisfaction”
• Base question … shared decision-making
• Patient engagement and patient safety
29
www.ahrq.gov/cahps
To Ask a Question … 30
To submit a question, type your
question here and hit submit. … Plans for Future Research (1)
Plans for Future Research (2)
To Ask a Question