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  1. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
    July 01, 2023 - Arrows pointing downward lead from one question to the next: Question 1: What happened? … Question 2: Why did it happen? Question 3: What will you do to reduce the risk of reoccurrence? … Question 4: How will you know it worked?
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-intro-slides.pdf
    March 23, 2022 - ► Use Q&A feature to ask for help Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens 4 Today’s Speakers • Caren Ginsberg
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
    December 27, 2024 - Quigley, PhD 19 Children’s Hospital in Academic Medical Center • Child HCAHPS open-ended question … − Explaining care at discharge − Being kept informed ► More negative comments from NIS than single question
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
    January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Web site: www.ahrq.gov/cahps/ 56 mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ To Ask a Question
  5. Module-6-Slides (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-6-slides.pdf
    October 28, 2021 - hospitals in the group 2 3 Chat Function HOW TO ASK QUESTIONS To ask a question … or make a comment open the chat box Set the TO: field to Everyone so that we can all see your question … Function 6 Polling Function PARTICIPANTS HOW TO POLL 6 7 Audience Question … Information can be used to inform changes to workflow processes 34 35 Audience QuestionQuestion: In the chat box, tell us one useful insight you will take away from today’s training session
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
    September 01, 2019 - I think that's a great question. I think the question of allowance is really sort of by home. … Next question for Jack. … We got a follow up question or a related question that I'd like to ask just so that we're addressing … Another question. … this question.
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - www.ahrq.gov/cahps16 Applying goals for narrative elicitation www.cahps.ahrq.gov17 CAHPS 5-Question … will listen to what I have asked and responded intelligently even if having to ask me to rephrase my question … or repeat the question. … little more time with me to make sure my visits are not painful. 30 www.ahrq.gov/cahps To Ask a Question … informed by considerations for field implementation Applying goals for narrative elicitation CAHPS 5-Question
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_health_lit_items_hcahps-adult_957-3a.docx
    March 11, 2016 - Replace X with the number used for HHL3, or the next question in your survey. HHL2. … 1|_| Own home 2|_| Someone else’s home 2|_| Another health facility  If Another, go to core question … Add the following instruction before HHL32: “We need you to answer the following question again although … 1|_| Yes 2|_| No  If No, go to core question 26 After HHL35 Note: Use with HHL32 HHL37. … 1|_| Yes 2|_| No  If No, go to core question 26 After HHL37 Note: Use with HHL32 HHL39.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
    August 21, 2015 - ASK: Ask the group how they would respond to each question before providing potential responses. … This question is often a stand-in for “How could this have happened?” … Usually this question is a stand-in for “Are you taking this seriously?” … Be aware that the patient and/or family may not be satisfied with the response to this question. … This question is usually a stand-in for “I worry that you are not taking me seriously.”
  10. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
    January 01, 2020 - or if the question doesn't apply to them. … All right, next question coming in here. … Next question. … Next question. … or any question in particular.
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
    September 01, 2015 - this provider’s office during regular office hours, how often did you get an answer to your medical question … this provider’s office during regular office hours, how often did you get an answer to your medical question … (PCMH10) How often did the provider named in Question 1 seem informed and up-to-date about the … support alignment across multiple initiatives 23 www.cahps.ahrq.gov To Ask a Question … Survey Content Patient-Centered Medical Home Items Release of CG-CAHPS CG-CAHPS 3.0 To Ask a Question
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_interpreter_services_items_hcahps-adult_957-4a.docx
    March 10, 2016 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1|_| English  If English, go to core question 26 2|_| Spanish 3|_| [INSERT LANGUAGE] 4|_| [INSERT LANGUAGE … 1|_| Never  If Never, go to core question 26 2|_| Sometimes 3|_| Usually 4|_| Always After HIN7 Note
  13. www.ahrq.gov/research/findings/final-reports/iomracereport/reldata3tab3-3.html
    May 01, 2018 - the 19 states also collected data on Not Hispanic or Latino, indicating differences in using the one-question … versus two-question format. … on Not Hispanic or Latino, indicating about an equivalent number of states using the one- versus two-question
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
    January 22, 2015 - of information • Include patient reports and ratings of experiences – not “satisfaction” • Base question … • Use Q&A feature to ask for help. 9 www.cahps.ahrq.gov To Ask a Question 10 www.cahps.ahrq.gov … To Ask a Question Accessing Presentations Accessing Event Materials
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 - the AHRQ CAHPS User Network March 15, 2016 12:00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question … mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ http://www.cahps.ahrq.gov Q&A Session To Ask a Question
  16. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
    January 01, 2015 - are encouraged throughout the presentation and will be answered during the Q&A session To submit a question … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Tailoring Your TeamSTEPPS Training Slide ‹#› 6 Polling Question … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Tailoring Your TeamSTEPPS Training Slide ‹#› 7 Polling Question … 05.2 Mod 1 05.2 Page ‹#› TeamSTEPPS® Tailoring Your TeamSTEPPS Training Slide ‹#› 8 Polling Question
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/4_dale-shaller_closing.pdf
    June 12, 2015 - CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices www.cahps.ahrq.gov To Ask a Question … Website: www.cahps.ahrq.gov 38 mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ To Ask a Question
  18. Ptoutcsurvey (doc file)

    www.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.docx
    January 03, 2013 - 1 Yes 2 No If No, Go to Question 17 Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 19 How often was their explanation of how and when to take each medicine … 1 Yes 2 No If No, Go to Question 24 Were these written instructions easy to understand? … 1 Yes 2 No If No, Go to Question 17 Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24 Were these written instructions easy to understand?
  19. Ptoutcsurvey (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ptoutcsurvey.docx
    January 03, 2013 - 1 Yes 2 No If No, Go to Question 17 Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 19 How often was their explanation of how and when to take each medicine … 1 Yes 2 No If No, Go to Question 24 Were these written instructions easy to understand? … 1 Yes 2 No If No, Go to Question 17 Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24 Were these written instructions easy to understand?
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
    October 01, 2017 - of information • Include patient reports and ratings of experiences – not “satisfaction” • Base question … shared decision-making • Patient engagement and patient safety 29 www.ahrq.gov/cahps To Ask a Question … 30 To submit a question, type your question here and hit submit. … Plans for Future Research (1) Plans for Future Research (2) To Ask a Question

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