-
www.ahrq.gov/patient-safety/settings/hospital/match/figure-8.html
July 01, 2022 - (If the answer to the first part of question 4 was no, skip question 5.)
-
www.ahrq.gov/es/patient-safety/settings/hospital/match/figure-8.html
July 01, 2022 - (If the answer to the first part of question 4 was no, skip question 5.)
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - Receptionists – helpful, courteous and
respectful
CG-CAHPS Results – Clerks and
Receptionists
• Question … • Question #26 “In the last 12 months, how often did clerks
and receptionists at this provider’s office … • Results of question #26 - 9.77% higher than results of
question #25
Dean Listens
• Dean Listens
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
September 01, 2019 - I think that's a great question. I think the question of allowance is really sort of by home. … Next question for Jack. … We got a follow up question or a related question that I'd like to ask just so that we're
addressing … Another question. … this question.
-
www.ahrq.gov/research/findings/final-reports/iomracereport/reldata3tab3-2.html
May 01, 2018 - White (Not Hispanic)
X
X
Responses for Hispanic ethnicity question … in two-question format
Yes/Hispanic or Latino
X
X
X
X
X
X
No … Application for a SSN
Minimum Data Set
Certificate of Birth and Death
SEER
Responses to race question … in two-question format
White
X
X
X
X
X
X
X
X
X
Black/African American
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
January 01, 2020 - or if the question doesn't apply to them. … All right, next question coming in here. … Next question. … Next question. … or any question in particular.
-
www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-6-slides.pdf
October 28, 2021 - hospitals
in the group
2
3
Chat Function
HOW TO ASK
QUESTIONS
To ask a question … or make a comment
open the chat box
Set the TO: field to Everyone so
that we can all see your question … Function
6
Polling Function
PARTICIPANTS
HOW TO
POLL
6
7
Audience Question … Information can be used to inform changes to
workflow processes
34
35
Audience Question … Question: In the chat box, tell us one
useful insight you will take away from
today’s training session
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - any medicines you were already taking before your hospital stay. 1 ___ Yes 2 ___ No → If No, Go to Question … 1 ___ Yes 2 ___ No → If No, Go to Question 17 16. … 1 ___ Yes 2 ___ No → If No, Go to Question 19 18. … 1 ___ Yes 2 ___ No → If No, Go to Question 24 23. … 1 ___ Yes 2 ___ No → If No, Go to Question 27 If YES, please tell me how much you agree
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - any medicines you were already taking before your hospital stay. 1 ___ Yes 2 ___ No → If No, Go to Question … 1 ___ Yes 2 ___ No → If No, Go to Question 17 16. … 1 ___ Yes 2 ___ No → If No, Go to Question 19 18. … 1 ___ Yes 2 ___ No → If No, Go to Question 24 23. … 1 ___ Yes 2 ___ No → If No, Go to Question 27 If YES, please tell me how much you agree
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/chart-abstraction-instructions-aspirin.pdf
June 02, 2025 - ☐ No – Continue to next question [Part 2]
☐ Yes – continue to next question to determine how many charts … Exemption criteria on
spreadsheet
☐ No – Potential Quality Gap Identified
No Continue to next question … Part 2: Off
Yes continue to next question to determine how many charts from each group: Off
Yes Skip
-
www.ahrq.gov/contact/support.html
September 15, 2025 - Submit a Message to Our Support Team Ask us a question, report a problem, or send feedback about Agency … Back to FAQs
Type (Required):
-- Select One -- Ask a Question Provide Feedback Report a Problem
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-slides.html
July 01, 2023 - Arrows pointing downward lead from one question to the next:
Question 1: What happened? … Question 2: Why did it happen?
Question 3: What will you do to reduce the risk of reoccurrence? … Question 4: How will you know it worked?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
June 02, 2025 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 11
P-HL2. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 16
P-HL3. … 1|_| Yes
2|_| No If No, go to core question 17
After P-HL15
P-HL17. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 22
P-HL22. … 1|_| Yes
2|_| No If No, go to P-HL32
After core question 26
Do not use if using P-HL27 or P-HL53
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - ASK:
Ask the group how they would respond to each question before providing potential responses. … This question is often a stand-in for “How could this have happened?” … Usually this question is a stand-in for “Are you taking this seriously?” … Be aware that the patient and/or family may not be satisfied with the response to this question. … This question is usually a stand-in for “I worry that you are not taking me seriously.”
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … and Answer
► Select Q&A
► Type question in the
box that opens
4
Our Focus Today
• Present an
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
May 12, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … and Answer
► Select Q&A
► Type question in the
box that opens
4
Today’s Speakers
• Caren Ginsberg
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - www.ahrq.gov/cahps16
Applying goals for narrative elicitation
www.cahps.ahrq.gov17
CAHPS 5-Question … will listen to what I have asked and responded intelligently even if having to ask me to rephrase
my question … or repeat the question. … little more time
with me to make sure my visits are not painful.
30
www.ahrq.gov/cahps
To Ask a Question … informed by considerations for field implementation
Applying goals for narrative elicitation
CAHPS 5-Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
June 02, 2025 - Quigley, PhD
19
Children’s Hospital in
Academic Medical Center
• Child HCAHPS open-ended question … − Explaining care at discharge
− Being kept informed
► More negative comments from NIS than single question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - this provider’s office during
regular office hours, how often did you get an
answer to your medical question … this provider’s office
during regular office hours, how often did you get
an answer to your medical question … (PCMH10)
How often did the provider named in Question 1 seem informed and
up-to-date about the … support alignment
across multiple initiatives
23
www.cahps.ahrq.gov
To Ask a Question … Survey Content
Patient-Centered Medical Home Items
Release of CG-CAHPS
CG-CAHPS 3.0
To Ask a Question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-intro-slides.pdf
March 23, 2022 - ► Use Q&A feature to ask for
help
Using the Webcast Console to
Submit Questions
• Question and … Answer
► Select Q&A
► Type question in the box
that opens
4
Today’s Speakers
• Caren Ginsberg