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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Officer
NewYork-Presbyterian Hospital
rie9003@nyp.org
212-305-4455
mailto:rie9003@nyp.org
To Ask a Question … To Ask a Question
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - • Use Q&A feature to ask for help.
5 www.cahps.ahrq.gov
To Ask a Question
6 www.cahps.ahrq.gov … To Ask a Question
Accessing Presentations
Accessing Event Materials
CAHPS Ambulatory Care Improvement
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
May 31, 2023 - Answer every
question and select only one response for each question.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Cerully.
14
www.ahrq.gov/cahps
5-Question Elicitation Protocol
1. … Applying Goals for Narrative Elicitation
Applying Goals for Narrative Elicitation
5-Question Elicitation
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teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.html
June 01, 2023 - Tool: The Five "Whats" of Diagnostic Reflective Practice (KAICS)
The five‐question … Question the first answer; reflect whether the answer makes sense, whether the evidence adds up, or whether
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teamstepps.ahrq.gov/patient-safety/patients-families/index.html
June 01, 2023 - Question Builder
The Question Builder helps patients create a list of questions they can take to appointments … Other Resources
Question Builder
20 Tips To Help Prevent Medical Errors
Patients and Providers
-
teamstepps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - E: "When you question my judgment in front of others, it embarrasses me and makes me very uncomfortable … S: "If you are concerned or have a question regarding my performance, I would appreciate it if you would
-
teamstepps.ahrq.gov/cahps/faq/index.html
January 01, 2019 - What can I say to clinicians who question the value of patient experience data? … Why does CAHPS repeat the reference period in every question? … For example, typically less than five percent of respondents pick "never" in response to the question … Some also ask a similar question about perceived mental health. … A question about global mental health does contribute to explaining between-unit variations and thus
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teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
May 01, 2021 - 1 __ Yes → If Yes, go to C-MH3 2 __ No
After core question 22 (before the “About You” section) … 1 __ Yes
2 __ No → If No, go to core question 23
After C-MH4
C-MH6.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Communication with Parent
Child HCAHPS Survey Question Text Response Options
Measures
Communication … Communication with Parent (cont’d)
Child HCAHPS Survey Question Text Response Options
Measures (cont … Communication with Child
Child HCAHPS Survey Question Text Response Options
Measures
How Well Nurses … Communication with Child (cont’d)
Child HCAHPS Survey Question Text Response Options
Measures (cont … A complete
record has response to 50 percent or more of the key question items and a response for one
-
teamstepps.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
February 01, 2023 - Slide 3
Say:
I recommend that you stop the video and think about this question for a few minutes … Slide 5
Say:
This leads to another question. … Once again, I recommend that you stop the presentation so that you can think about this question: If
-
teamstepps.ahrq.gov/patient-safety/patients-families/patient-family-engagement/index.html
April 01, 2018 - Question Builder
The Question Builder helps patients create a list of questions they can take to appointments … Other Resources
Question Builder
20 Tips To Help Prevent Medical Errors
Patients and Providers
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - No → If No, go to #28 on page 5
The questions in this survey will refer to the
provider named in Question … In the last 6 months, did you contact this
provider’s office with a medical question
about your child … this provider’s office during regular office
hours, how often did you get an answer to
your medical question
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - (Not included) This question is
not included in
4.0. … This question is
in 4.0 only.
(Not included) (Not included) 8. … This question is
in 4.0 only.
(Not included) (Not included) 10. … This question is
in 4.0 only.
Access to
care
6. … (Not included) This question is
not included in
4.0.
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority
(1
(2
(3
(4
(
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
May 31, 2023 - For the real-life situation in question 4 above, a nurse in the same circumstances, but NOT
confident … If the doctor, in fact, is correct in his dosage (question 4) and the nurse was incorrect in her
memory … 7
TeamSTEPPS Learning Benchmarks—Answer Key
This matrix presents the best answer and relates the question … Acknowledgement
• Respect for team input
• Focus on the patient and safety
7 D • Proper response to the question
-
teamstepps.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - The Question Builder —lets people create a list of questions that they can take to medical appointments … This month HHS and AHRQ announced that the Question Builder App is now also available as a Spanish
-
teamstepps.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Question Builder
The Question Builder helps patients create a list of questions they can take to appointments
-
teamstepps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
September 01, 2020 - Return to Contents
Slide 7: Group discussion
Slide Content:
Question:
How do you keep up … Return to Contents
Slide 10: Group discussion
Slide Content:
Question:
What are some outcomes … Slide Content:
Question:
Which of these broad topics may be relevant to your patients? … Slide Content:
Question:
Can you think of other ways that you might use these resources with your … Slide Content:
Question:
Have any of you ever visited this Web site?
-
teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - Patient Question Lists (a.k.a. Doc Talk Cards)
6.H.2.c. Feed Forward
6.H.2.d. … Patient Question Lists (a.k.a. Doc Talk Cards).
Feed Forward.
Coached Care.
6.H.2.a. … Patient Question Lists (a.k.a.