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  1. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Communication with Parent Child HCAHPS Survey Question Text Response Options Measures Communication … Communication with Parent (cont’d) Child HCAHPS Survey Question Text Response Options Measures (cont … Communication with Child Child HCAHPS Survey Question Text Response Options Measures How Well Nurses … Communication with Child (cont’d) Child HCAHPS Survey Question Text Response Options Measures (cont … A complete record has response to 50 percent or more of the key question items and a response for one
  2. talkingquality.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - Slide 3 Say: I recommend that you stop the video and think about this question for a few minutes … Slide 5 Say: This leads to another question. … Once again, I recommend that you stop the presentation so that you can think about this question: If
  3. talkingquality.ahrq.gov/patient-safety/patients-families/patient-family-engagement/index.html
    April 01, 2018 - Question Builder The Question Builder helps patients create a list of questions they can take to appointments … Other Resources Question Builder 20 Tips To Help Prevent Medical Errors Patients and Providers
  4. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - No → If No, go to #28 on page 5 The questions in this survey will refer to the provider named in Question … In the last 6 months, did you contact this provider’s office with a medical question about your child … this provider’s office during regular office hours, how often did you get an answer to your medical question
  5. talkingquality.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
    August 01, 2019 - The CAHPS Narrative Elicitation Protocol: A review of the five-question narrative elicitation protocol … Value of knowing what people are looking for:  How does an initial question about what people are looking … How should the question of response burden be viewed in light of some early evidence that suggests giving
  6. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - Care Survey Drug Therapy Drug_Eng_Cancer_552a.docx 10/7/2016 Survey Instructions Answer each question … When this happens you will see an arrow with a note that tells you what question to answer next, like … on page 6 The remaining questions in this survey will refer to the hospital or clinic named in Question … In the last 6 months, did you contact this cancer center with a medical question during regular office … this cancer center during regular office hours, how often did you get an answer to your medical question
  7. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - (Not included) This question is not included in 4.0. … This question is in 4.0 only. (Not included) (Not included) 8. … This question is in 4.0 only. (Not included) (Not included) 10. … This question is in 4.0 only. Access to care 6. … (Not included) This question is not included in 4.0.
  8. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
    November 15, 2019 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority (1 (2 (3 (4 (
  9. talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
    May 31, 2023 - For the real-life situation in question 4 above, a nurse in the same circumstances, but NOT confident … If the doctor, in fact, is correct in his dosage (question 4) and the nurse was incorrect in her memory … 7 TeamSTEPPS Learning Benchmarks—Answer Key This matrix presents the best answer and relates the question … Acknowledgement • Respect for team input • Focus on the patient and safety 7 D • Proper response to the question
  10. talkingquality.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
    October 01, 2021 - The Question Builder —lets people create a list of questions that they can take to medical appointments … This month HHS and AHRQ announced that the Question Builder App is now also available as a Spanish
  11. talkingquality.ahrq.gov/health-literacy/patient-education/index.html
    January 01, 2024 - Question Builder The Question Builder helps patients create a list of questions they can take to appointments
  12. talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
    September 01, 2020 - Return to Contents Slide 7: Group discussion Slide Content: Question: How do you keep up … Return to Contents Slide 10: Group discussion Slide Content: Question: What are some outcomes … Slide Content: Question: Which of these broad topics may be relevant to your patients? … Slide Content: Question: Can you think of other ways that you might use these resources with your … Slide Content: Question: Have any of you ever visited this Web site?
  13. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
    January 01, 2018 - responses for the four core composite measures (groupings of topically related survey items), individual question … LISTING OF COMPOSITE MEASURES, RATINGS, AND INDIVIDUAL ITEMS The following table presents the questionQuestion numbers are shown for both the core version as well as the version with PCMH items included … this provider’s office during regular office hours, how often did you get an answer to your medical question … Response Options • Yes • No Q21 PCMH3 In the last 6 months, how often did the provider named in Question
  14. talkingquality.ahrq.gov/teamstepps/instructor/reference/learnbench.html
    March 01, 2014 - For the real-life situation in question 4 above, a nurse in the same circumstances, but NOT confident … If the doctor, in fact, is correct in his dosage (question 4) and the nurse was incorrect in her memory … TeamSTEPPS Learning Benchmarks—Answer Key This matrix presents the best answer and relates the question … Acknowledgement Respect for team input Focus on the patient and safety 7 D Proper response to the question
  15. talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - Patient Question Lists (a.k.a. Doc Talk Cards)    6.H.2.c. Feed Forward    6.H.2.d. … Patient Question Lists (a.k.a. Doc Talk Cards). Feed Forward. Coached Care. 6.H.2.a. … Patient Question Lists (a.k.a.
  16. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
    April 01, 2016 - Coded responses can be tallied and aggregated into a numeric value for each question. … It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Inconsistent/Unsure – This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No – This means the respondents have answered negatively about this question.
  17. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
    June 09, 2016 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority (1 (2 (3 (4 (
  18. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority ................
  19. talkingquality.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
    September 01, 2012 - Question or Problem with this Packet? … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18. … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18.
  20. talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
    August 01, 2022 - means you remain focused on what the interviewee is saying, avoid interrupting or preparing your next question … Asking the question "why" multiple times helps to get to the main contributing factors of an event. … Very often the answer to a question will lead you to another question. … Though the technique is called “five whys,” you may need to ask the question fewer or greater than five … interviewer should not accept these responses as the final result and always follow up with a “why” question

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