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21. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - Care Questions and Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov

22. CAHPS Cancer Care Supplemental Items (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
    November 28, 2016 - 1 Yes 2 No → If No, go to #AC3 After core question 18 AC2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 9 INF2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 23 INF3. … 1 Never 2 Sometimes 3 Usually 4 Always After core question 25 INF4. … 1 Yes 2 No → If No, go to SDM5 After core question 6 SDM2.

23. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
    January 12, 2022 - ►Use Q&A feature to ask for help 2 How to Ask a Question • Question and Answer ► Select Q&A ► Type … question in the box that opens ► Make sure “All Panelists” is selected • Download slides at https

24. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
    September 01, 2019 - One HSOPS 1.0 background question was dropped in HSOPS 2.0. … In addition, the staff position question was moved to the first question in HSOPS 2.0. … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 HSOPS 2.0 Background Question Text … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question

25. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
    October 03, 2018 - feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 3 www.ahrq.gov

26. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - One question has been moved into the core survey, 6/17/2015 www.cahps.ahrq.gov Page 2 CAHPS … the same day he/she contacted provider’s office 10 Patient got answer to medical question the … Adult 3.0 Item # Adult 2.0 Item # Adult 3.0 Question Wording Adult 2.0 Question Wording … Wording Adult 2.0 Question Wording Reason for Change 5 5 In the last 6 months, did you … Wording Adult 2.0 Question Wording Reason for Change 8 8 In the last 6 months, when you

27. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - through enhanced feedback Phase 1 Intervention Sites (N=3) Phase 1 Control Sites (N=6) • PG survey • 5-question … Elicitation Protocol • PG survey • 3-question PG protocol • PG survey • 3-question PG protocol … Phase 2 Intervention Sites (N=6) Phase 2 Control Sites (N=3) • PG survey • 5-question Elicitation … Protocol • Enhanced feedback • PG survey • 3-question PG protocol • Enhanced feedback • PG survey … • 3-question PG protocol • Standard feedback 28 Phase 1 Intervention: Enhanced Invitation Language

28. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
    August 01, 2022 - It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Facilitator Notetaker Date Yes— This means the respondents have answered positively about this question … Inconsistent/Unsure— This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No— This means the respondents have answered negatively about this question.  

29. Rachelle Toman, M.D., Ph.D. | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/questions/videos/clinician-toman.html
    November 01, 2020 - Patient and Clinician Videos If you ask your hairstylist a question, notes this physician, why not … ask your doctor a question?

30. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - instruction before H-HL1: " If you were not given any medication when you left the hospital, go to Question … X. " Replace X with the number used for H-HL3, or the next question in your survey. … Add the following instruction before H-HL32:" We need you to answer the following question again although … 1 __Yes     2 __ No →  If No, go to core question 26 After H-HL35 Note: Use with H-HL32 … 1 __Yes     2 __ No →  If No, go to core question 26 After H-HL37 Note: Use with H-HL32

31. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
    March 09, 2007 - [ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.] … 1( YES 2( NO( IF NO, GO TO QUESTION 4 3. … 1( YES 2( NO( IF NO, GO TO QUESTION 10 8. … 1( YES 2( NO( IF NO, GO TO QUESTION 13 12. … 1( YES( IF YES, GO TO QUESTION 26 2( NO 23.

32. Final Topic Refinement Document - Role of Liquid Biopsy in Detection and Management of Cancer in the Medicare Population (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/liquid-biopsy-topicrefinement.pdf
    July 29, 2021 - Key Question 3 It is our opinion this question and TA should not be limited to these five cancer types … Key Question 1 Key Question 2 Key Question 3 In Figures 1A, 1B, and 1C, the liquid biopsy false positives … Key Question 1 Key Question 2 Key Question 3 Analytic Framework Background Population(s) … Key Question 2 See comments to Question 1. … Paul Billings Affiliation Natera Key Question 1 Key Question 2 Key Question 3 Analytic Framework

33. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/item-sets/index.html
    April 01, 2024 - Start each questionnaire with question #1 and continue sequentially. … Skip instructions in the formatted items often refer to “[core question] #x” where x represents an item … Be sure to delete “core question” and make sure the item number in the skip instructions is correct after … respondent (for example, if the item asks about experiences with care from a specialist, a screener question

34. Elements of an Evaluation Plan | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/assess/evaluation-plan.html
    January 01, 2023 - you can save money by using the same data collection methods to gather the answers to more than one question … The method you use depends on the question you are asking as well as the time, resources, and talent … Here are some examples of how to fit a data collection method to a question. … If you are evaluating process: Question Possible Qualitative Methods Possible Quantitative … If you are evaluating results: Question Possible Qualitative Methods Possible Quantitative

35. CAHPS Elicitation Protocol Webcast (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - 41 www.ahrq.gov/cahps Second Polling Question Which of the following best describes your interest … • Does not apply to me. 42 www.ahrq.gov/cahps To Ask a Question 43 Implementation of the … Content Administering the Elicitation Protocol on Its Own Research Questions To Explore Second Polling Question … To Ask a Question

36. Patient Outcome Survey (mailed version (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
    February 14, 2013 - 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18. … 1  Yes 2 No  If No, Go to Question 24 6 23. … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18.

37. Supplemental Items for the CAHPS Hospital Survey: Interpreter Services | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1 __ English →  If English, go to core question 26     2 __ Spanish     3 __ [INSERT LANGUAGE … 1 __ Never →  If Never, go to core question 26     2 __ Sometimes     3 __ Usually    

38. CAHPS Elicitation Protocol Webcast (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
    January 01, 2017 - CAHPS Elicitation Protocol Webcast www.ahrq.gov/cahps To Ask a Question 54 www.ahrq.gov/cahps … Web site: www.ahrq.gov/cahps/ 56 mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ To Ask a Question

39. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 - the AHRQ CAHPS User Network March 15, 2016 12:00 – 1:00 pm EDT www.cahps.ahrq.gov To Ask a Question … mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ http://www.cahps.ahrq.gov Q&A Session To Ask a Question

40. CAHPS Elicitation Protocol Webcast (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
    January 01, 2017 - www.ahrq.gov/cahps16 Applying goals for narrative elicitation www.cahps.ahrq.gov17 CAHPS 5-Question … will listen to what I have asked and responded intelligently even if having to ask me to rephrase my question … or repeat the question. … little more time with me to make sure my visits are not painful. 30 www.ahrq.gov/cahps To Ask a Question … informed by considerations for field implementation Applying goals for narrative elicitation CAHPS 5-Question