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  1. pcmh.ahrq.gov/evidencenow/tools/patient-perspective.html
    November 01, 2018 - SHARE: More topics in this section EvidenceNOW EvidenceNOW Model Practice Facilitation EvidenceNOW Projects Tools for Change Key Driver Diagram Full Description of Key Drivers More about the Diagram Search for Tool…
  2. pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
    November 01, 2023 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys and Guidance Supplemental Items Browse All Items Patient Narrative Items Child Hospital Narrative Item Set …
  3. pcmh.ahrq.gov/questions/videos/clinician-bradley-tiernan.html
    November 01, 2020 - SHARE: More topics in this section Questions Are the Answer About Questions are the Answer The 10 Questions You Should Know Be More Engaged in Your Healthcare QuestionBuilder App Videos Resources Linda Bradle…
  4. pcmh.ahrq.gov/cahps/about-cahps/principles/index.html
    January 01, 2020 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Bibliography CAHPS Program FAQ Glossary Principles Underlying CAHPS Surveys Using the CAHPS Name What Is P…
  5. pcmh.ahrq.gov/news/newsletters/e-newsletter/903.html
    March 01, 2024 - Attendees will be encouraged to participate in a question-and-answer session.
  6. pcmh.ahrq.gov/evidencenow/tools/keydrivers/implement-qi.html
    November 01, 2018 - collect data, compare with goals and benchmarks, and act on data regularly QI measurement answers the question
  7. pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqr02/asthqwork.doc
    April 01, 2006 - same type of comparisons for the Medicaid population between your State and the two States you used in question … Review your answers to question 1c in Module 1 where you compared your State with the national and best-in-class … Look at your answers to question 3b above; then go to Appendix Table E.1 on page 115 of the Resource … Using your answers to question 3d above, together with the discussion of four States on pages 62-66 of … Look at your answers to question 1c in Module 1 and question 3a-3d in Module 4 on how your State compares
  8. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/hospitalguide/lephospitalguide.pdf
    January 01, 2011 - as Interpreters  Inability to understand subtleties of language and culture and tendency not to question … understand subtle nuances of language and culture that may influence the interaction, and will not question
  9. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/hospitalguide/lephospitalguide.pptx
    January 01, 2011 - Staff as Interpreters Inability to understand subtleties of language and culture and tendency not to question … understand subtle nuances of language and culture that may influence the interaction, and will not question
  10. pcmh.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
    October 01, 2021 - SHARE: More topics in this section News Newsroom Press Releases AHRQ Social Media AHRQ Stats Impact Case Studies Blog Newsletter Events HHS Launches Spanish Language App to Help Latinos Naviga…
  11. pcmh.ahrq.gov/questions/resources/your-meds/index.html
    November 01, 2020 - SHARE: More topics in this section Questions Are the Answer About Questions are the Answer The 10 Questions You Should Know Be More Engaged in Your Healthcare QuestionBuilder App Videos Resources Medical Journal Print Ad …
  12. pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
    December 01, 2021 - A different education question was asked in 2012–2014 and used to produce estimates for the same three … The two categories with this question are: (1) speak only English and (2) speak language other than … This question was previously asked only if a language other than English was spoken in the home, and … Beginning in 2007, the question was asked of all reporting unit members regardless of the language most … analysis although 2018 data were available Reason Measure Dropped 2002–2017 data due to survey question
  13. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - However, this does not mean that the first question should be, "So what do you want me to do about it … complaint database Develop a computerized database that catalogs complaints by CAHPS composite or question
  14. Improving-Facnotes (doc file)

    pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving-facnotes.docx
    May 01, 2017 - team should lead this portion of the checklist and initiate this discussion by asking everyone the question … The next question is, “Is this a safety step you might not notice if it isn’t done?” … The third question is, “Is this an item discussed at a time when all relevant team members are present … The fourth question is, “Is the checklist the best way to take care of it”? … The fifth question is, “Can something be done about it?” Timing is everything with the checklist.
  15. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - All improvement efforts ultimately have to answer the question: "What's in it for me?" … A run chart can show different data collection points plotted over time for a specific survey question … By measuring and tracking results to this question at regular and frequent time intervals, managers can
  16. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
    May 12, 2016 - Survey English Child_HCAHPS_English_Survey_954a.docx 5/12/2016 Survey Instructions Answer each question … When this happens you will see an arrow with a note that tells you what question to answer next, like
  17. pcmh.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
    May 01, 2017 - Question prompt sheets, such as AHRQ’s “Questions are the Answer,” assist the patient and family members … Question prompt sheets usually focus on the most important information and allow the user to write in … This may facilitate engagement if the patient wants to ask a question of a specific provider. … Questions Are the Answer This serves as a question prompt sheet for patients to remember to ask their
  18. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - CAHPS Nursing Home Survey Family Member Survey Survey Instructions Answer each question by marking … When this happens you will see an arrow with a note that tells you what question to answer next, like
  19. pcmh.ahrq.gov/questions/videos/patient-lee.html
    November 01, 2020 - SHARE: More topics in this section Questions Are the Answer About Questions are the Answer The 10 Questions You Should Know Be More Engaged in Your Healthcare QuestionBuilder App Videos Resources Bill Lee …
  20. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-april2016.pptx
    January 01, 2016 - are encouraged throughout the presentation and will be answered during the Q&A session To submit a question

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