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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - (Not included) This question is not included in 4.0. … This question is in 4.0 only. (Not included) (Not included) 8. … This question is in 4.0 only. (Not included) (Not included) 10. … This question is in 4.0 only. Access to care 6. … (Not included) This question is not included in 4.0.
  2. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
    November 15, 2019 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority (1 (2 (3 (4 (
  3. healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-learning-benchmarks.pdf
    May 31, 2023 - For the real-life situation in question 4 above, a nurse in the same circumstances, but NOT confident … If the doctor, in fact, is correct in his dosage (question 4) and the nurse was incorrect in her memory … 7 TeamSTEPPS Learning Benchmarks—Answer Key This matrix presents the best answer and relates the question … Acknowledgement • Respect for team input • Focus on the patient and safety 7 D • Proper response to the question
  4. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/trainershandouts_all.pdf
    September 01, 2012 - 1  Yes  Skip to Question 4 2  No 1. What languages do you speak very well? a. … =Always, go to Question 11 5. … 1  Yes 2  No  If No, Go to Question 16 12. Was this information easy to understand? … 1  Yes 2  No If No, Go to Question 17 14. … 1  Yes 2  No If No, Go to Question 17 16.
  5. healthcare411.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
    October 01, 2021 - The Question Builder —lets people create a list of questions that they can take to medical appointments … This month HHS and AHRQ announced that the Question Builder App is now also available as a Spanish
  6. healthcare411.ahrq.gov/health-literacy/patient-education/index.html
    January 01, 2024 - Question Builder The Question Builder helps patients create a list of questions they can take to appointments
  7. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.docx
    September 01, 2012 - 1 Yes Skip to Question 4 2 No 1. What languages do you speak very well? a. … SCREENING QUESTION What is your preferred language? … 1 Yes 2 No If No, Go to Question 16 Was this information easy to understand? … 1 Yes 2 No  If No, Go to Question 17 Were the written instructions easy to understand? … 1 Yes 2 No  If No, Go to Question 17 Were the instructions available in your preferred language?
  8. healthcare411.ahrq.gov/teamstepps/simulation/traininggd.html
    July 01, 2016 - When a participant asks a question, direct the question back to the team, if possible. … Allow time for participants to consider and formulate their answers after receiving a question. … Silence following a question often will prompt responses from the group. … Note : It is not necessary that every participant respond to this question. … Tell participants to write these questions on Post-It Notes (one question per note) and stick the notes
  9. healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
    September 01, 2020 - Return to Contents Slide 7: Group discussion Slide Content: Question: How do you keep up … Return to Contents Slide 10: Group discussion Slide Content: Question: What are some outcomes … Slide Content: Question: Which of these broad topics may be relevant to your patients? … Slide Content: Question: Can you think of other ways that you might use these resources with your … Slide Content: Question: Have any of you ever visited this Web site?
  10. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/impslhandouts.pdf
    July 25, 2012 - Practices Behaviors Attitudes LEP Implementation ™ Why Evaluate  Answers the question
  11. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
    January 01, 2018 - responses for the four core composite measures (groupings of topically related survey items), individual question … LISTING OF COMPOSITE MEASURES, RATINGS, AND INDIVIDUAL ITEMS The following table presents the questionQuestion numbers are shown for both the core version as well as the version with PCMH items included … this provider’s office during regular office hours, how often did you get an answer to your medical question … Response Options • Yes • No Q21 PCMH3 In the last 6 months, how often did the provider named in Question
  12. healthcare411.ahrq.gov/teamstepps/instructor/reference/learnbench.html
    March 01, 2014 - For the real-life situation in question 4 above, a nurse in the same circumstances, but NOT confident … If the doctor, in fact, is correct in his dosage (question 4) and the nurse was incorrect in her memory … TeamSTEPPS Learning Benchmarks—Answer Key This matrix presents the best answer and relates the question … Acknowledgement Respect for team input Focus on the patient and safety 7 D Proper response to the question
  13. healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - Patient Question Lists (a.k.a. Doc Talk Cards)    6.H.2.c. Feed Forward    6.H.2.d. … Patient Question Lists (a.k.a. Doc Talk Cards). Feed Forward. Coached Care. 6.H.2.a. … Patient Question Lists (a.k.a.
  14. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
    April 01, 2016 - Coded responses can be tallied and aggregated into a numeric value for each question. … It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Inconsistent/Unsure – This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No – This means the respondents have answered negatively about this question.
  15. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
    June 09, 2016 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority (1 (2 (3 (4 (
  16. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - If you do not wish to answer a question, or if a question does not apply to you, you may leave your answer … Staff feel free to question the decisions or actions of those with more authority ................
  17. healthcare411.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
    September 01, 2012 - Question or Problem with this Packet? … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18. … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18.
  18. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/stafftrainhandouts_all.pdf
    September 01, 2012 - 1  Yes  Skip to Question 4 2  No 1. What languages do you speak very well? a. … =Always, go to Question 11 5. … 1  Yes 2  No  If No, Go to Question 16 12. Was this information easy to understand? … 1  Yes 2  No If No, Go to Question 17 14. … 1  Yes 2  No If No, Go to Question 17 16.
  19. healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
    August 01, 2022 - means you remain focused on what the interviewee is saying, avoid interrupting or preparing your next question … Asking the question "why" multiple times helps to get to the main contributing factors of an event. … Very often the answer to a question will lead you to another question. … Though the technique is called “five whys,” you may need to ask the question fewer or greater than five … interviewer should not accept these responses as the final result and always follow up with a “why” question
  20. healthcare411.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
    February 14, 2013 - Appointments** After Hospital Care Plan for: [patient name] Discharge Date: [discharge date] Question

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