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  1. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/Workplace-Safety-Supplemental-Item-Set-NursingHomes.docx
    January 01, 2023 - If a question does not apply to you or you don’t know the answer, please select “Does Not Apply or Don
  2. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
    July 01, 2022 - CAHPS: Assessing Healthcare Quality From the Patient's Perspective 1 CAHPS: Assessing Healthcare Quality From the Patient’s Perspective The CAHPS Program Patient-centered care is well-established as a critical facet of healthcare quality, valued both for its own sake and as a key contributor to other aspects of …
  3. healthcare411.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  4. healthcare411.ahrq.gov/news/newsroom/case-studies/cquips0603.html
    October 01, 2014 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  5. healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/education-bundles.html
    February 01, 2019 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  6. healthcare411.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
    November 01, 2018 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  7. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/CombatCare.pdf
    March 18, 2014 - When she does not receive an adequate response to her question, she appropriately raises the question
  8. healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachscenarios.html
    March 01, 2014 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  9. healthcare411.ahrq.gov/talkingquality/explain/details.html
    November 01, 2018 - However, you can let users know that they can find more information about this question inside the report
  10. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - TeamSTEPPS 2.0: Coaching Scenario 1 TeamSTEPPS 2.0 Coaching Scenarios – D-9-37 Coaching Workshop Coaching Scenario 1 INSTRUCTIONS: Read the scenario below and, among your group:  As the coach, provide constructive and purposeful feedback to the team member about the issues.  As a team member, as…
  11. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - Purpose: To provide guidance to individuals who are conducting initial or followup disclosure conversations, including key disclosure communication skills. Who should use this tool? Disclosure Lead and any staff who will be engaged in disclosure conversations. How to use this tool: Use Part I of the checklist to pre…
  12. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepletter.pdf
    July 30, 2012 - TeamSTEPPS Limited English Proficiency Module: Form Letter [PLACE ON TRAINING ORGANIZER’S LETTERHEAD] [DATE] [ADDRESS] Dear TeamSTEPPS trainers, We look forward to seeing you soon for the TeamSTEPPS training to improve the safety of patients with limited English Proficiency (LEP). A while back, you …
  13. healthcare411.ahrq.gov/health-literacy/improve/precautions/tool7a.html
    March 01, 2024 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  14. healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
    May 01, 2018 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  15. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - Select each question to view the answer. Question: Why do teach-back for every patient? … Question: Won’t teach-back take too much time? … Question: Won’t patients be annoyed when they are asked to do a teach-back? … Question: Isn’t teach-back mostly useful for patient discharge and self-management? … Or they may come from a culture where it’s customary to defer to doctors, and asking a question would
  16. PCMH Fact Sheet (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - accountable entities in the practice: • “This provider” (an individual clinician defined in the first question
  17. healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
    February 09, 2006 - characteristics that make the group a team Select here to download and print the worksheet and answer the question … Remember, if at any time during this or any module you have questions, you only need to select the Question
  18. healthcare411.ahrq.gov/news/blog/ahrqviews/answer-policy-questions-data.html
    March 01, 2021 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  19. healthcare411.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
    May 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  20. healthcare411.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
    February 14, 2013 - Phone Call Role Play 1 Phone Call Role Play CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m glad to help with this call. I am hoping to talk to you about your medical issues, see …

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