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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
    June 25, 2014 - Comments: Revising the Elicitation Protocol 26 • Round 1 Elicitation Sequence − − − − Opening Question … (past 12 months) Positive experiences: 1 Question with narrative guide (what happened, how did it … Negative experiences: 1 Question with narrative guide Assessing relationship with provider: “interact … (past 12 months) Positive experiences: 1 Question with narrative guide (what happened, how did it happen … Negative experiences: 1 Question with narrative guide Assessing relationship with provider: “interact
  2. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-coordination-of-care-hp-child.html
    December 01, 2018 - 1 __ Never 2 __ Sometimes 3 __ Usually 4 __ Always After core question 19 P-CR2. … If No, go to P-CR After P-CR4 Note: If using P-CR5, delete specialist definition from core question … 1 __ Yes 2 __ No → If No, go to core question 20 After P-CR8 P-CR10. … 1 __ Yes 2 __ No → If No, go to core question 20 After P-CR9 Note: Use with P-CR9 P-CR11
  3. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-coordination-of-care-hp-adult.html
    December 01, 2018 - 1 __ Never 2 __ Sometimes 3 __ Usually 4 __ Always After core question 16 P-CR2. … If No, go to P-CR7 After P-CR4 Note: If using P-CR5, delete specialist definition from core question … 1 __ Yes 2 __ No → If No, go to core question 17 After P-CR8 P-CR10. … 1 __ Yes 2 __ No→ If No, go to core question 17 After P-CR9 Note: Use with P-CR9 P-CR11
  4. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=3&search_api_fulltext=&sort=desc
    Coordination of care AC14 Respondent got answer to medical question … Health Plan Access AC12 Respondent got answer to medical question … Health Plan Access AC6 Respondent got answer to medical question … Access AC13 Respondent contacted doctor's office with medical question … Access AC11 Respondent contacted doctor's office with medical question
  5. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=desc
    Plan Mental health care AC6 Patient got answer to medical question … Clinician & Group Access AC12 Patient got answer to medical question … Health Plan Access AC14 Patient got answer to medical question … Health Plan Access N-AC2 Patient got answer to medical question … Access C-HIT5 Patient got an answer to an emailed medical question
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/action-alliance/action-alliance-rfi-report-040323_LOCKED.pdf
    March 01, 2023 - Question 2: How can the voluntary Action Alliance most effectively support healthcare delivery systems … Question 3: What are other national patient and workforce safety initiatives that the Action Alliance … Question 6: What are the main challenges healthcare delivery systems and others are facing in meeting … Patient Safety Action Alliance Request for Information (RFI) Summary Report March 2023 Question 1: … Question 3: What are other national patient and workforce safety initiatives that the Action Alliance
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
    January 11, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING To Ask a Question … /www.ahrq.gov/sops 64 mailto:SafetyCultureSurveys@westat.com https://www.ahrq.gov/sops To Ask a Question
  8. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html
    March 01, 2017 - 1 |__| Yes, definitely 2 |__| Yes, somewhat 3 |__| No After core question 9 N-INF2. … 1 |__| Yes, definitely 2 |__| Yes, somewhat 3 |__| No After core question 23 N-INF3. … 1 |__| Never 2 |__| Sometimes 3 |__| Usually 4 |__| Always After core question 25 N-INF4. … 1 |__| Yes 2 |__| No → If No, go to #28 in core survey After core question 27 N-INF5.
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-introducing-survey-database.pdf
    January 01, 2021 - Includes all surveys collected in CY 2021 ► Surveys must conform to required specifications regarding question … wording, question order, and demographics needed for case mix adjustment 16 Reporting Products … : Chartbook • Survey highlights and key findings • Summary-level composites and question items broken
  10. ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata3.html
    May 01, 2018 - asked first ( Table 3-1 )—OMB explicitly prefers the latter two-question format ( OMB, 1997b ). … Many states were including Hispanic as an option in the race question instead of asking a separate question … ancestries on the race question ( Figure 3-1 ). … The two-question format may capture important health differences among groups. … Nonresponse to the one-question format was significantly lower than nonresponse to the two-question format
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - 41 www.ahrq.gov/cahps Second Polling Question Which of the following best describes your interest … • Does not apply to me. 42 www.ahrq.gov/cahps To Ask a Question 43 Implementation of the … Content Administering the Elicitation Protocol on Its Own Research Questions To Explore Second Polling Question … To Ask a Question
  12. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1 __ English →  If English, go to core question 26     2 __ Spanish     3 __ [INSERT LANGUAGE … 1 __ Never →  If Never, go to core question 26     2 __ Sometimes     3 __ Usually    
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
    May 12, 2022 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens 4 Today’s Speakers • Caren Ginsberg
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
    January 19, 2022 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens 4 Our Focus Today • Present an
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-bestpractices-web-sopssurveys-intro.pdf
    June 27, 2019 - ► Use Q&A feature to ask for help 2 Submitting Questions • Question and Answer ► Select Q&A ► Type … question in the box that opens 3 Today’s Speakers Caren Ginsberg, Ph.D.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
    February 14, 2013 - 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18. … 1  Yes 2 No  If No, Go to Question 24 6 23. … 1  Yes 2 No  If No, Go to Question 17 16. … 1  Yes 2 No  If No, Go to Question 19 18.
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
    October 08, 2013 - Receptionists – helpful, courteous and respectful CG-CAHPS Results – Clerks and Receptionists • Question … • Question #26 “In the last 12 months, how often did clerks and receptionists at this provider’s office … • Results of question #26 - 9.77% higher than results of question #25 Dean Listens • Dean Listens
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-child-2158-17a.docx
    October 12, 2017 - 1|_| Never 2|_| Sometimes 3|_| Usually 4|_| Always After core question 19 P-CR2. … _| No If No, go to P-CR7 After P-CR4 Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes 2|_| No If No, go to core question 20 After P-CR8 P-CR10. … 1|_| Yes 2|_| No If No, go to core question 20 After P-CR9 Note: Use with P-CR9 P-CR11.
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-adult-2157-17a.docx
    October 12, 2017 - 1|_| Never 2|_| Sometimes 3|_| Usually 4|_| Always After core question 16 P-CR2. … _| No If No, go to P-CR7 After P-CR4 Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes 2|_| No If No, go to core question 17 After P-CR8 P-CR10. … 1|_| Yes 2|_| No If No, go to core question 17 After P-CR9 Note: Use with P-CR9 P-CR11.
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith3slides.pdf
    August 13, 2015 - To submit a question, type question here and hit submit.

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