-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
June 25, 2014 - Comments:
Revising the Elicitation Protocol
26
• Round 1 Elicitation Sequence
−
−
−
−
Opening Question … (past 12 months)
Positive experiences: 1 Question with
narrative guide (what happened, how did it … Negative experiences: 1 Question with
narrative guide
Assessing relationship with provider:
“interact … (past 12 months)
Positive experiences: 1 Question with narrative guide
(what happened, how did it happen … Negative experiences: 1 Question with narrative guide
Assessing relationship with provider: “interact
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-coordination-of-care-hp-child.html
December 01, 2018 - 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After core question 19
P-CR2. … If No, go to P-CR
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1 __ Yes
2 __ No → If No, go to core question 20
After P-CR8
P-CR10. … 1 __ Yes
2 __ No → If No, go to core question 20
After P-CR9
Note: Use with P-CR9
P-CR11
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-coordination-of-care-hp-adult.html
December 01, 2018 - 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After core question 16
P-CR2. … If No, go to P-CR7
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1 __ Yes
2 __ No → If No, go to core question 17
After P-CR8
P-CR10. … 1 __ Yes
2 __ No→ If No, go to core question 17
After P-CR9
Note: Use with P-CR9
P-CR11
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=3&search_api_fulltext=&sort=desc
Coordination of care
AC14
Respondent got answer to medical question … Health Plan
Access
AC12
Respondent got answer to medical question … Health Plan
Access
AC6
Respondent got answer to medical question … Access
AC13
Respondent contacted doctor's office with medical question … Access
AC11
Respondent contacted doctor's office with medical question
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=desc
Plan
Mental health care
AC6
Patient got answer to medical question … Clinician & Group
Access
AC12
Patient got answer to medical question … Health Plan
Access
AC14
Patient got answer to medical question … Health Plan
Access
N-AC2
Patient got answer to medical question … Access
C-HIT5
Patient got an answer to an emailed medical question
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/action-alliance/action-alliance-rfi-report-040323_LOCKED.pdf
March 01, 2023 - Question 2: How can the voluntary Action Alliance most effectively support healthcare
delivery systems … Question 3: What are other national patient and workforce safety initiatives that the
Action Alliance … Question 6: What are the main challenges healthcare delivery systems and others are
facing in meeting … Patient Safety Action Alliance
Request for Information (RFI) Summary Report
March 2023
Question 1: … Question 3: What are other national patient and workforce safety initiatives that the Action Alliance
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
January 11, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING
To Ask a Question … /www.ahrq.gov/sops
64
mailto:SafetyCultureSurveys@westat.com
https://www.ahrq.gov/sops
To Ask a Question
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html
March 01, 2017 - 1 |__| Yes, definitely 2 |__| Yes, somewhat 3 |__| No
After core question 9
N-INF2. … 1 |__| Yes, definitely 2 |__| Yes, somewhat 3 |__| No
After core question 23
N-INF3. … 1 |__| Never 2 |__| Sometimes 3 |__| Usually 4 |__| Always
After core question 25
N-INF4. … 1 |__| Yes 2 |__| No → If No, go to #28 in core survey
After core question 27
N-INF5.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-introducing-survey-database.pdf
January 01, 2021 - Includes all surveys collected in CY 2021
► Surveys must conform to required specifications regarding question … wording, question order, and demographics needed for case mix
adjustment
16
Reporting Products … : Chartbook
• Survey highlights and key findings
• Summary-level composites and question items broken
-
ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata3.html
May 01, 2018 - asked first ( Table 3-1 )—OMB explicitly prefers the latter two-question format ( OMB, 1997b ). … Many states were including Hispanic as an option in the race question instead of asking a separate question … ancestries on the race question ( Figure 3-1 ). … The two-question format may capture important health differences among groups. … Nonresponse to the one-question format was significantly lower than nonresponse to the two-question format
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - 41
www.ahrq.gov/cahps
Second Polling Question
Which of the following best describes your interest … • Does not apply to me.
42
www.ahrq.gov/cahps
To Ask a Question
43
Implementation of the … Content
Administering the Elicitation Protocol on Its Own
Research Questions To Explore
Second Polling Question … To Ask a Question
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … Question H-IN5 or questions H-IN8 – H-IN10 can be used to identify the type of interpreter, which provides … 1 __ English → If English, go to core question 26
2 __ Spanish
3 __ [INSERT LANGUAGE … 1 __ Never → If Never, go to core question 26
2 __ Sometimes
3 __ Usually
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
May 12, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … and Answer
► Select Q&A
► Type question in the
box that opens
4
Today’s Speakers
• Caren Ginsberg
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … and Answer
► Select Q&A
► Type question in the
box that opens
4
Our Focus Today
• Present an
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-bestpractices-web-sopssurveys-intro.pdf
June 27, 2019 - ► Use Q&A feature to ask for help
2
Submitting Questions
• Question and Answer
► Select Q&A
► Type … question in the box that
opens
3
Today’s Speakers
Caren Ginsberg, Ph.D.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
February 14, 2013 - 1
Yes 2 No If No, Go to Question 17
16. … 1
Yes 2 No If No, Go to Question 19
18. … 1
Yes 2 No If No, Go to Question 24
6
23. … 1
Yes 2 No If No, Go to Question 17
16. … 1
Yes 2 No If No, Go to Question 19
18.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - Receptionists – helpful, courteous and
respectful
CG-CAHPS Results – Clerks and
Receptionists
• Question … • Question #26 “In the last 12 months, how often did clerks
and receptionists at this provider’s office … • Results of question #26 - 9.77% higher than results of
question #25
Dean Listens
• Dean Listens
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-child-2158-17a.docx
October 12, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 19
P-CR2. … _| No If No, go to P-CR7
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes
2|_| No If No, go to core question 20
After P-CR8
P-CR10. … 1|_| Yes
2|_| No If No, go to core question 20
After P-CR9
Note: Use with P-CR9
P-CR11.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-coordination-of-care-hp-adult-2157-17a.docx
October 12, 2017 - 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 16
P-CR2. … _| No If No, go to P-CR7
After P-CR4
Note: If using P-CR5, delete specialist definition from core question … 1|_| Yes
2|_| No If No, go to core question 17
After P-CR8
P-CR10. … 1|_| Yes
2|_| No If No, go to core question 17
After P-CR9
Note: Use with P-CR9
P-CR11.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith3slides.pdf
August 13, 2015 - To submit a question, type
question here and hit submit.