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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
October 03, 2018 - feature to ask for help
2
www.ahrq.gov/cahps
Using the Webcast Console to Submit Questions
• Question … and Answer
Select Q&A
Type question in the box
that opens
Type question here
3
www.ahrq.gov
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/patient-involvement/ask-your-doctor/tips-and-tools/clinicianad1.pdf
September 09, 2011 - A simple question can reveal as much as a test. "What are our goals for today?" … A simple question
can reveal as
much as a test.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/6-sops101-webcast-2023-closing.pdf
January 01, 2023 - 51
How to Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens … https://doi.org/10.1093/geront/gns007
https://doi.org/10.1177/0733464820969283
Q&A
How to Ask a Question
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/hret-preinterventionasst.xlsx
November 28, 2017 - Question # Question Never Almost Never Occassionally Regularly Every Time Recommendation
1 Cultural … Question # Question Never Almost Never Occassionally Regularly Every Time Recommendation
17 The team … Question # Question Never Almost never Occassionally Regularly Every Time Recommendation
28 The team … Question # Question Never Almost never Occassionally Regularly Every Time Recommendation
42 The team … Question # Question Never Almost Never Occassionally Regularly Every Time Recommendation
46 The team
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
October 01, 2019 - Moreover, CHIPRA does not currently require States
to report the results for each question, and very … The question is asked of parents who answer “Yes” to the CAHPS screener question
immediately preceding … The
question is asked of parents who answer “Yes” to the CAHPS screener question on treatment or
counseling … Comparisons among States and over time will not be perfect, as the screener question (and
measure question … from version 4.0 of the Item Set for
CCC or its equivalent question in future versions.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
April 18, 2019 - ► Use Q&A feature to ask for
help
4
Using the Webcast Console to
Submit Questions
• Question … and Answer
► Select Q&A
► Type question in the box
that opens
Type question here
5
Creative Strategies
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - One question has been moved into the core survey,
6/17/2015
www.cahps.ahrq.gov
Page 2
CAHPS … the same
day he/she contacted
provider’s office
10
Patient got answer to
medical question the … Adult
3.0
Item #
Adult
2.0
Item #
Adult
3.0
Question Wording
Adult
2.0
Question Wording … Wording
Adult
2.0
Question Wording
Reason for
Change
5 5
In the last 6 months, did you … Wording
Adult
2.0
Question Wording
Reason for
Change
8 8
In the last 6 months, when
you
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
November 16, 2021 - ► Use Q&A feature to ask for
help
3
How to Ask a Question
• Question and Answer
► Select Q&A
► … Type question in the box that
opens
► Make sure “All Panelists” is
selected
4
Purpose of CAHPS
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - is not a helpful question during coaching. … Slide 25
SAY:
Avoid disguising a statement as a question. … This is where the coach should use the three-part question. … Part 3 – State your question: “I wonder...” … , and finally his question?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-falls-chartbook-2023.pdf
January 01, 2023 - ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ UNASSISTED OR ASSISTED FALL in the Fall module is captured in DE192 in
response to the question: … ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ PATIENT ACTIVITY BEFORE THE FALL is indicated by DE207 in response to the
question “Prior to the
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata3b.html
May 01, 2018 - versus two-question format). … To collect OMB race and ethnicity data, entities should use either the one-question or two-question format … In accordance with OMB guidance, when the two-question format is used, the Hispanic ethnicity question … The granular ethnicity question, whether presented as a closed- or open-ended question, should be separate … when the Hispanic origin question was asked before rather than after the race question ( U.S.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
March 11, 2016 - 1|_| Yes
2|_| No
After core question 8
PCMH2. … 1|_| Yes
2|_| No If No, go to PCMH4
After core question 18
PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-info-english-557-6a.docx
March 07, 2017 - 1|_| Yes, definitely
2|_| Yes, somewhat
3|_| No
After core question 9
N-INF2. … 1|_| Yes, definitely
2|_| Yes, somewhat
3|_| No
After core question 23
N-INF3. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
After core question 25
N-INF4. … 1|_| Yes
2|_| No If No, go to #28 in core survey
After core question 27
N-INF5.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
August 01, 2022 - It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Facilitator
Notetaker
Date
Yes— This means the respondents have answered positively about this question … Inconsistent/Unsure— This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No— This means the respondents have answered negatively about this question.
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
December 01, 2012 - =Always, Go to Question 11
5. … 1 [__] Never → If Never, Go to Question 11
2 [__] Sometimes
3 [__] Usually
4 [__] Always
10. … 1 [__] Yes
2 [__] No → If No, Go to Question 16
12. Was this information easy to understand? … 1 [__] Yes
2 [__] No → If No, Go to Question 17
14. … 1 [__] Yes
2 [__] No → If No, Go to Question 17
16.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - through enhanced feedback
Phase 1 Intervention Sites
(N=3)
Phase 1 Control Sites
(N=6)
• PG survey
• 5-question … Elicitation
Protocol
• PG survey
• 3-question PG protocol
• PG survey
• 3-question PG protocol … Phase 2 Intervention Sites
(N=6)
Phase 2 Control Sites
(N=3)
• PG survey
• 5-question Elicitation … Protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Enhanced feedback
• PG survey … • 3-question PG protocol
• Standard feedback
28
Phase 1 Intervention: Enhanced Invitation Language
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ce.effectivehealthcare.ahrq.gov/innovations/will-work/guide2.html
February 01, 2021 - Question 1. What benefits will the innovation generate? … Question 2. … Question 2. What are the potential cost offsets? … Question 1. How do we prepare a business case? … Question 2. How do we assess potential risks?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast1-sorra-intro.pdf
July 25, 2018 - – Use Q&A feature to ask for help
2
Using the Webcast Console to Submit
Questions
• Question and … Answer
– Select Q&A
– Type question in the
box that opens
3
Type question here
4
Today’s Speakers
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-bestpractices-web-sopssurveys-closing.pdf
June 27, 2019 - Practices for Web-based SOPS Surveys - Closing Slides
Questions & Answers
57
Submitting Questions
• Question … and Answer
► Select Q&A
► Type question in the box that
opens
58
Thank you!
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=23&search_api_fulltext=&sort=desc
Access
AC11
Respondent contacted doctor's office with medical question … Health Plan
Access
AC12
Respondent got answer to medical question … Access
AC13
Respondent contacted doctor's office with medical question … Health Plan
Access
AC14
Respondent got answer to medical question … Cancer Care
Access
N-AC2
Patient got answer to medical question