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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-response-rates-intro.pdf
    September 10, 2019 - ► Use Q&A feature to ask for help 4 How to Submit Questions • Question and Answer ► Select the … icon with three dots ► Select Q&A ► Type question in the box that opens Type question here 5
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/affinity-group-innovations-improve-cr.pdf
    February 13, 2023 - Rehab and Employee Fitness, CHI – Memorial Hospital, Chattanooga, TN 4 Audience Question … 1 Question 1: What best describes how your CR program is operating compared to before the pandemic … Please select your answer here Remember to click SUBMIT when complete 5 Audience Question … 2 Question 2: How would you describe the patients participating in your CR program compared to before … 12 Audience Question #3 Question 3: TAKEheart is planning to
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
    February 07, 2019 - ► Use Q&A feature to ask for help 2 Submitting Questions • Question and Answer ► Select Q&A ► Type … question in the box that opens Type question here 3 Today’s Speakers Caren Ginsberg, PhD Director
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hpcahps-adult-spanish-2157-4b.docx
    December 21, 2017 - 1|_| Sí 2|_| No Si contestó "No", pase a la [core question] pregunta 17 After core question 16 P-IN2 … 1|_| Nunca Si contestó "Nunca", pase a la [core question] pregunta 17 2|_| A veces 3|_| La mayoría de … 1|_| Sí 2|_| No Si contestó "No", pase a la [core question] pregunta 27 After core question 26 P-IN8 … 1|_| Nunca Si contestó "Nunca", pase a la [core question] pregunta 27 2|_| A veces 3|_| La mayoría de … 1|_| Inglés 2|_| Español 3|_| [INSERT LANGUAGE] 4|_| [INSERT LANGUAGE] 5|_| Otro idioma After core question
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
    August 02, 2018 - Get Updates • Sign up for email updates 49 Using the Webcast Console to Submit Questions • Question … and Answer – Select Q&A – Type question in the box that opens 50 Type question here 51 Thank
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers • Caren Ginsberg, Ph.D.
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
    March 24, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … 4 Type Question Here Today’s Speakers • Caren Ginsberg, Ph.D.
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
    January 28, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers • Caren Ginsberg, Ph.D.
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-introduction.pdf
    December 17, 2020 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers Caren Ginsberg, Ph.D., Director CAHPS & SOPS Programs
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
    November 28, 2016 - 1 Yes 2 No → If No, go to #AC3 After core question 18 AC2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 9 INF2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 23 INF3. … 1 Never 2 Sometimes 3 Usually 4 Always After core question 25 INF4. … 1 Yes 2 No → If No, go to SDM5 After core question 6 SDM2.
  11. ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata4a.html
    May 01, 2018 - However, the Census Bureau field tested the question to assess the validity of responses. … The HRET Toolkit, endorsed by NQF, asks both the Census LEP question and a preference question. … Also of concern is that this question does not allow respondents to indicate language dominance when … to a spoken-language question. … The Census Bureau does not routinely ask a question about a person's facility with written language.
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-new-sops-workplace-safety-introduction.pdf
    December 16, 2021 - ►Use Q&A feature to ask for help 2 How to Ask a QuestionQuestion and Answer ► Select Q&A ► Type … question in the box that opens ► Make sure “All Panelists” is selected 3 Today’s Speakers Caren
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
    January 12, 2022 - ►Use Q&A feature to ask for help 2 How to Ask a QuestionQuestion and Answer ► Select Q&A ► Type … question in the box that opens ► Make sure “All Panelists” is selected • Download slides at https
  14. CAHPS 101 (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-01-fry-intro.pdf
    January 08, 2019 - ► Use Q&A feature to ask for help 2 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens Type question here 3 Today’s Speakers
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-intro.pdf
    October 06, 2020 - ► Use Q&A feature to ask for help 2 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … 3 Type Question Here Today’s Speakers • Caren Ginsberg, Ph.D., Director CAHPS & SOPS Programs
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/opioids/compendium/opioids-case-study-prescribe-opioids.pdf
    December 15, 2023 - The QI team at Mayo Rochester developed and implemented a one-question screening tool administered … They derived the screening question from a previously used alcohol misuse screener. … Nurses asked eligible patients the screening question prior to the visit with the clinician, conveyed … ▶ Sensitivity of the screening question. … The QI team was able to implement the opioid misuse screening question because of strong buy-in by
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
    September 01, 2019 - One HSOPS 1.0 background question was dropped in HSOPS 2.0. … In addition, the staff position question was moved to the first question in HSOPS 2.0. … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 HSOPS 2.0 Background Question Text … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-intro.pdf
    January 01, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers • Caren Ginsberg, Ph.D., CPXP, Agency for Healthcare Research
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hp-cahps-adult-spanish-2157-4b.pdf
    January 05, 2018 - 1 Sí 2 No→ Si contestó "No", pase a la [core question] pregunta 17 After core question 16 P-IN2 … 1 Nunca → Si contestó "Nunca", pase a la [core question] pregunta 17 2 A veces 3 La mayoría de … 1 Sí 2 No→ Si contestó "No", pase a la [core question] pregunta 27 After core question 26 P-IN8 … 1 Nunca → Si contestó "Nunca", pase a la [core question] pregunta 27 2 A veces 3 La mayoría de … 1 Inglés 2 Español 3 [INSERT LANGUAGE] 4 [INSERT LANGUAGE] 5 Otro idioma After core question
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-unc-webcast-intro.pdf
    December 18, 2019 - ► Use Q&A feature to ask for help 2 Submitting Questions • Question and Answer ► Select Q&A ► Type … question in the box that opens 3 4 Today’s Speakers Caren Ginsberg, Ph.D. … Culture of Safety Improvement Project at UNC Medical Center • Next Steps for UNC Medical Center • Question

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