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psnet.ahrq.gov/issue/understanding-why-quality-initiatives-succeed-or-fail-sociotechnical-systems-perspective
March 10, 2021 - Health Care Executives and Administrators
Medicine
Epidemiology of Errors and Adverse Events
Quality … Improvement Strategies
View More
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psnet.ahrq.gov/issue/patient-harm-general-surgery-prospective-study
November 16, 2022 - Impact of resident participation in surgical operations on postoperative outcomes: National Surgical Quality … Improvement Program.
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effectivehealthcare-admin.ahrq.gov/products/mhs4-surgical-report-cards/research
February 01, 2024 - improvement and increased patient safety. … Of the studies included, pre-post or longitudinal studies, which use report card data to implement quality … improvement initiatives, often reported decreases in morbidity and/or mortality. … In these latter studies, links between the report card and the use of a targeted quality improvement … improvement programs, sustainability over time, or ways to address barriers and facilitators.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts? … 90th Percentile
• Neighborhood rates above the 90th percentile for 16 consecutive years
Ongoing Quality … Improvement
• Repeated supplemental weekly IVR surveys through Jan. 2020
• Medicaid member journey-mapping … Intervention: Process Improvements
Results: Customer Service
Results: Rating of Health Plan
Ongoing Quality … Improvement
Lessons Learned
Contact Information
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www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2014/nhsurv14-chap7.html
November 01, 2014 - Nursing Home Survey on Patient Safety Culture
Chapter 7. What's Next?
Previous Page Next Page
Table of Contents
Nursing Home Survey on Patient Safety Culture
Executive Summary
Chapter 1. Introduction
Chapter 2. Survey Administration Statistics
Chapter 3. Characteristics of …
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effectivehealthcare-admin.ahrq.gov/products/health-careassociated-infections/research
December 01, 2019 - Healthcare Research and Quality (AHRQ) Evidence Report Closing the Quality Gap: A Critical Analysis of Quality … Improvement Strategies: Volume 6–Prevention of Healthcare-Associated Infections on quality improvement
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psnet.ahrq.gov/issue/specimen-labeling-errors-q-probes-analysis-147-clinical-laboratories
February 15, 2010 - December 22, 2010
Quality improvement to decrease specimen mislabeling in transfusion … Pathology and Laboratory Medicine
Identification Errors
Epidemiology of Errors and Adverse Events
Quality … Improvement Strategies
Scheduling Changes
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psnet.ahrq.gov/issue/joint-commissions-ongoing-professional-practice-evaluation-process-costly-ineffective-and
July 01, 2017 - August 4, 2021
The Diagnostic Error Index: a quality improvement initiative to identify … October 19, 2022
Quality improvement initiative to reduce serious safety events and improve
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psnet.ahrq.gov/issue/patient-handovers-within-hospital-translating-knowledge-motor-racing-healthcare
April 01, 2015 - Related Resources From the Same Author(s)
Human factors and ergonomics and quality … improvement science: integrating approaches for safety in healthcare. … July 5, 2013
Quality improvement and patient care checklists in intrahospital transfers
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psnet.ahrq.gov/issue/medication-safety-event-reporting-factors-contribute-safety-events-during-times
June 21, 2023 - September 18, 2024
Economic evaluation of quality improvement interventions to prevent … February 13, 2008
Economic evaluation of quality improvement interventions for bloodstream
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psnet.ahrq.gov/issue/hospitalists-emerging-leaders-patient-safety-targeting-few-affect-many
January 29, 2010 - situ simulation as a tool to longitudinally identify and track latent safety threats in a structured quality … improvement initiative for SARS-CoV-2 airway management: a single-center study. … across 94 hospitals
September 1, 2021
The influence of organizational context on quality … improvement and patient safety efforts in infection prevention: a multi-center qualitative study.
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psnet.ahrq.gov/issue/incidence-wrong-site-surgery-list-errors-2-year-period-single-national-health-service-board
March 27, 2019 - the trigger review method in Scottish general practices: patient safety outcomes and potential for quality … improvement. … January 20, 2016
View More
Related Resources
Patient Safety/Quality … Improvement Primer.
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psnet.ahrq.gov/issue/hospital-and-procedure-incidence-pediatric-retained-surgical-items
December 02, 2020 - Related Resources
Reducing retained foreign objects in the operating room: a quality … improvement initiative. … December 20, 2023
Outcomes from Wake Up Safe, the pediatric anesthesia quality improvement
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Section 4: Ways To Approach the Quality Improvement Process
Section 5: Determining Where To Focus … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Section 4: Ways To Approach the Quality Improvement Process
Section 5: Determining Where To Focus … https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service