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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/recruitment-flyer-nw.pdf
June 02, 2025 - • For hands-on support and resources to help your practice with quality improvement? … care practices improve their patients’ cardiovascular health—while also building
their capacity for quality … improvement (QI). … Get 15 months of practice support, including:
• Health IT technical assistance
• Quality improvement
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/4-2023hcbs-survey-webcast-huben.pdf
June 02, 2025 - Huben
Consultant,
The Lewin Group
21
Helpful Resources
• AHRQ CAHPS Guidance
• AHRQ Guide to Quality … Improvement
• CMS HCBS CAHPS Survey and Technical Assistance Materials available on
Medicaid.gov … @Lewin.com
https://www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
https://www.ahrq.gov/cahps/quality-improvement … Identified and promoted promising
practices in HCBS CAHPS Survey
implementation
• Supported continuous quality … improvement of HCBS
• Participate in one-on-one discussions
with the experts and receive answers
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-2.html
November 01, 2014 - It is viewed as an organization-wide initiative and part of a larger quality improvement strategy that
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/supplhighlight06.pdf
June 02, 2025 - improvement needs. … The partnership used the results to both develop shared
medical priorities and inform quality improvement … improvement framework the States use to guide
implementation of their projects. … improvement network. … Through the CHIPRA grant, both States are supporting practices in quality
improvement activities, including
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/impactgrants/impact-profile-nc.html
August 01, 2018 - Each regional team selected and implemented projects by applying quality improvement techniques from … The Primary Care Transitions Planning Collaborative applied the quality improvement infrastructure to … In addi tion, several regions made process improvements and increased use of data for quality improvement … North Carolina IMPaCT structured its quality improvement presentations as a "train the trainer" approach … This steered the direction of spread work toward quality improvement more than practice facilitation
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www.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/overview.html
July 01, 2021 - Emergency Department Use Toolkit
Introduction
Overview
About the Measure
Key Driver Diagram
Quality … Improvement Strategies
Asthma affects approximately 1 in 12 children in the United States … Primary care quality improvement (QI) collaboratives have been shown to be effective in improving asthma
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
June 02, 2025 - CAHPS 101
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS Division
Center for Quality … Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Research: Invest in research and evidence … improvement
• Health services research
10
Patient Experience of Care
Research at AHRQ
• Active … safety
► Collecting patient experience data using narrative protocols for
purposes of facilitating quality … improvement
► Effectiveness of different survey administration modes for
collecting CAHPS data
11
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a2_pdi_boardpresentation.pptx
October 01, 2015 - Acts as the regulator for Patient Safety Organizations that are certified under the Patient Safety and Quality … Improvement Act. … Prepared by RAND and UHC for AHRQ Tool A.2
AHRQ Quality Indicators Toolkit
Identify priorities for quality … improvement. … Identify priorities for quality improvement.
Establish goals and performance targets.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/vtstateataglance.pdf
March 01, 2012 - improvement strategies for children in a total of 18 States
under five broad categories.1
Vermont … Testing an approach to quality improvement of a State’s own design. … improvement of a State’s own design. … improvement. … Testing an Approach to Quality Improvement of Vermont’s Own Design
Vermont aims to support 20 States
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www.ahrq.gov/sites/default/files/2025-03/thomas-report.pdf
January 01, 2025 - Improvement
Unit Based Approach
to Quality Improvement
Unit Operations &
Patient Care
This … Applying strategy modeling to a NICU
quality improvement program. … Assessing Quality
Improvement Team Processes – A Meeting Observation Tool. … for PSLL quality improvement projects; see Table 1. … Improvement Yellow Belt Program© techniques specifically for hospital quality improvement.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/impact-profile-nc.pdf
April 01, 2015 - Infrastructure Elements
The Regional Leadership Collaborative was designed
to enhance quality improvement … Each regional team selected and
implemented projects by applying quality improvement techniques from … In addition,
several regions made process improvements and increased use of data for quality improvement … North Carolina IMPaCT
structured its quality improvement presentations as a “train the trainer” approach … This steered the direction of spread work toward quality improvement more
than practice facilitation
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www.ahrq.gov/ncepcr/research/care-coordination/pcmh/define.html
August 01, 2022 - Quality and Safety
The primary care medical home demonstrates a commitment to quality and quality improvement … Neighborhood: Critical Components and Available Mechanisms (PDF, 715 KB)
Engaging Primary Care Practices in Quality … Improvement: Strategies for Practice Facilitators (PDF, 112 KB)
Using Health Information Technology … to Support Quality Improvement in Primary Care (PDF, 796 KB)
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - Ginsberg, Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality … Improvement & Patient Safety, AHRQ
6
AHRQ’s Core Competencies
• Health Systems Research: Invest … improvement using CAHPS data
►Develops surveys and related materials to assess
patient experience … programs
10
Uses of CAHPS Surveys
• Value-based purchasing
• Public reporting
• Accreditation
• Quality … improvement
• Health services research
AHRQ’S CAHPS®PROGRAM
AHRQ’s Core Competencies
About CAHPS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
June 02, 2025 - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality … Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Health Systems Research: Invest in … knowledge of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … improvement involving CAHPS
► Develops surveys and related materials to assess PE in
health care settings … improvement
► Effectiveness of different survey administration modes for
collecting CAHPS data
11
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_overview_impmodel_facnotes.docx
December 01, 2017 - Far too often, staff feel that quality improvement is something done TO them rather than something done … The Michigan Keystone intensive-care unit, or ICU, program was a multifaceted quality-improvement program … improvement teams can have similar effects. … improvement. … improvement initiatives.
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www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-2-implementation-guide.pdf
June 02, 2025 - Topics include how to: 1) identify a CR champion, 2) form a multidisciplinary CR
Quality Improvement … “Quality Improvement Essentials Toolkit.” 2020. … Available at:
http://www.ihi.org/resources/Pages/Tools/Quality-Improvement-Essentials-Toolkit.aspx … “Guide to Improving Care Processes and
Outcomes in Health Centers: An Approach to Quality Improvement … “Clinical Decision Support Quality Improvement Worksheet.” 2016.
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www.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/index.html
July 01, 2021 - Hospital-to-Home Transitions Toolkit
Introduction
Overview
About the Measure
Key Driver Diagram
Quality … Improvement Strategies
Improvement Data
Other Resources
Pediatric Quality Measures … Introduction
Overview
About the Measure
Measure Specifications and Reporting
Key Driver Diagram
Quality … Improvement Strategies
QI Strategies for Improving Family/Caregiver Written Discharge Instructions
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a4_pdi_casestudy.pdf
December 01, 2015 - Hospital Context for Quality Improvement
Focus
The nursing staff at Lurie Children’s Hospital had … improvement
initiatives. … improvement work
across divisions. … improvement process. … Quality Improvement
Abstract
Hospital Context for Quality Improvement Focus
How the Pediatric QI Toolkit
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
June 02, 2025 - - Ginsberg
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D., CPXP,
Director, CAHPS & SOPS
Center for Quality … Improvement & Patient Safety, AHRQ
AHRQ’s Core Competencies
• Health Systems Research: Invest in … knowledge of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … improvement involving CAHPS
► Develops surveys and related materials to assess PE in
health care settings … improvement
► Effectiveness of different survey administration modes for
collecting CAHPS data
10
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www.ahrq.gov/patient-safety/settings/hospital/vtguide/preface.html
March 01, 2016 - In 2008, AHRQ published Preventing Hospital-Acquired Venous Thromboembolism: A Guide for Effective Quality … Improvement . 37 That guide was based on success in VTE prevention 38-41 and quality improvement principles … A proven quality improvement (QI) framework to coordinate steps toward breakthrough improvement.