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www.cpsi.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - Psychological Review 1956, 63:81-97.
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Axiom 2: Successful recovery is psychological as well as physical.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/npsd/data/spotlights/spotlight-patterns-fall-interventions.pdf
September 01, 2023 - Highlights
• Consistent with prior studies, falls reported in
the NPSD result in more harm (residual
psychological … Harm can contain both bodily or
psychological injury.
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www.cpsi.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
July 01, 2022 - Psychological Safety Video demonstrating creating an environment where team members feel safe speaking
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_4.pdf
October 01, 2016 - New Models of Primary Care Workforce and Financing - Case Example #4: Foresight Family Physicians
New Models of Primary Care
Workforce and Financing
Case
Example Foresight Family Physicians
4
New Models of Primary Care Workforce
and Financing
Case Example #4: Foresight Family Physicians
…
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - today recognize that health care workers are the second victims of adverse events and often provide psychological
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - New Models of Primary Care Workforce - Case Example #6: Henry Ford Health System
New Models of Primary Care
Workforce and Financing
Case
Example Henry Ford Health System6
New Models of Primary Care Workforce
and Financing
Case Example #6: Henry Ford Health System
Prepared for:…
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module4/office_lead-ig.html
September 01, 2015 - Skip to main content
An official website of the Department of Health and Human Services
Careers
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - Is Your Organization Ready for TeamSTEPPS™?
Is Your Organization Ready for TeamSTEPPS™?
Answering these questions can help your institution understand its level of readiness to initiate
the TeamSTEPPS program. You may find it helpful to have a colleague review your responses or
to answer the questions with a large…
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - climate survey to evaluate variations
and understand management’s improvement strategies for improving psychological
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www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 - Skip to main content
An official website of the Department of Health and Human Services
Careers
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FAQs
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www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6r.html
June 01, 2014 - Skip to main content
An official website of the Department of Health and Human Services
Careers
Contact Us
Español
FAQs
Search all AHRQ sites
Search small
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www.cpsi.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - and to clarify terms with you (See 30-second video clips of an interpreter briefing and establishing "psychological
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Reiling.pdf
January 01, 2004 - Creating a Culture of Patient Safety through Innovative Hospital Design
425
Creating a Culture of Patient Safety through
Innovative Hospital Design
John G. Reiling
Abstract
When SynergyHealth, St. Joseph’s Hospital of West Bend, Wisconsin, decided to
relocate and build an 82-bed acute care facility, we reco…
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - November 2017 6.P-5
The Axioms of Service Recovery (continued)
Axiom 2: Successful recovery is psychological
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nhdim-sp-2-27-23-508.pdf
March 01, 2023 - SOPS® Nursing Home Survey Items and Composite Measures (Spanish)
SOPS® Nursing Home Survey Items and
Composite Measures
Version: 1.0
Language: Spanish
Notes
• For more information on getting started, selecting a sample, determining data collection
methods, establishing data collection procedures, conductin…
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www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter3.html
June 01, 2014 - 10 Determine the patient's needs for care and for coordination, including physical, emotional, and psychological
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamattitudesmanual.pdf
October 01, 2008 - TeamSTEPPS® Teamwork Attitudes Questionnaire Manual
TeamSTEPPS®
Teamwork Attitudes Questionnaire Manual
Prepared for:
U.S. Department of Defense, Tricare Management Activity
Subcontract agreement # SK-443-07-AIR-HCTCP
Prime Contract # W81XWH-06-F-0526
Prepared by:
David P. Baker, Ph.D.
Kelley J. Krokos,…
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Working With and Supporting Practice Leaders
Primary Care
Practice Facilitation
Curriculum
Module 21: Working With and Supporting Practice Leaders
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
…
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www.cpsi.ahrq.gov/teamstepps/primarycare/igpcobt.html
December 01, 2012 - the intentions of their fellow team members, a strong sense of team orientation and a high degree of psychological