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pbrn.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - Psychological Review 1956, 63:81-97.
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Axiom 2: Successful recovery is psychological as well as physical.
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pbrn.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
July 01, 2022 - Psychological Safety Video demonstrating creating an environment where team members feel safe speaking
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - the intentions of their fellow team members, a strong sense of team orientation and a high degree of psychological
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pbrn.ahrq.gov/sites/default/files/docs/Understanding%20Care%20Integration_Cohen%20D%20and%20Balasubramnian%20B.pdf
October 01, 2015 - PCCs determine when more in-depth psychological
assessment is needed.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey_composites-spanish.pdf
October 01, 2009 - Spanish Translation of AHRQ's Hospital Survey on Patient Safety
SOPSTM Hospital Survey Items and Composites
Version: 1.0
Language: Spanish
Notes
• For more information on getting started, selecting a sample, determining data collection methods,
establishing data collection procedures, conducting a Web-based s…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-sept2015.pdf
January 01, 2015 - values
– Leadership/authority (modeled)
– A safety culture = willingness to report and address
– Psychological
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pbrn.ahrq.gov/sites/default/files/2024-01/mosaly-report.pdf
January 01, 2024 - Psychological bulletin, 91(2), p.276.
15. Poole, A. and Ball, L.J., 2006.
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pbrn.ahrq.gov/sites/default/files/docs/AHRQ-PBRN-Webinar-Strategies-to-Support-Multiple-IRB-091014.pdf
September 10, 2015 - than “minimal or moderate risk”
risk is defined as the probability of harm or injury (physical, psychological
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
August 01, 2005 - Is Your Organization Ready for TeamSTEPPS™?
Is Your Organization Ready for TeamSTEPPS™?
Answering these questions can help your institution understand its level of readiness to initiate
the TeamSTEPPS program. You may find it helpful to have a colleague review your responses or
to answer the questions with a large…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
August 01, 2005 - Is Your Organization Ready for TeamSTEPPS™?
Is Your Organization Ready for TeamSTEPPS™?
Answering these questions can help your institution understand its level of readiness to initiate
the TeamSTEPPS program. You may find it helpful to have a colleague review your responses or
to answer the questions with a large…
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - climate survey to evaluate variations
and understand management’s improvement strategies for improving psychological
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - November 2017 6.P-5
The Axioms of Service Recovery (continued)
Axiom 2: Successful recovery is psychological
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pbrn.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - today recognize that health care workers are the second victims of adverse events and often provide psychological
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pbrn.ahrq.gov/teamstepps/instructor/reference/teamattitudesmanual.html
April 01, 2017 - SHARE:
More topics in this section
TeamSTEPPS®
About TeamSTEPPS®
Curriculum Materials
TeamSTEPPS® 2.0
TeamSTEPPS® Rapid Response Systems Guide
Training Guide: Using Simulation in TeamSTEPPS® Training
Patients with Limited English …
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
June 01, 2019 - Have a high degree of psychological safety.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.docx
May 01, 2017 - AHRQ Safety Program for Perinatal Care
Labor and Delivery Unit Safety
Labor and Delivery Unit Safety
SAY:
The “Labor and Delivery Unit Safety” bundle provides information on the key safety elements concerning four specific situations encountered in labor and delivery, and the importance of a comprehensive unit-based …
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pbrn.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety-fac-guide.html
July 01, 2023 - SHARE:
More topics in this section
Patient Safety
Patient Safety Research Summaries
Patient Safety Resources by Setting
Hospital
Hospital Labor and Delivery Units
Perinatal Safety Toolkit
About the Toolkit
How To Use the Too…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/ldusafety_facguide.pdf
May 01, 2017 - Labor and Delivery Unit Safety
AHRQ Safety Program for Perinatal Care
Labor and Delivery Unit Safety
AHRQ Publication No. 17-0003-21-EF
May 2017
SAY:
The “Labor and Delivery Unit Safety” bundle
provides information on the key safety
elements concerning four specific situations
encountered in labor and deliv…
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module1/igintro-cx062819.pdf
January 01, 2007 - – Have a high degree of psychological safety.