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www.ahrq.gov/talkingquality/plan/manage.html
November 01, 2018 - reportable data that the information is old and therefore potentially less useful to consumers and providers … obtain data easily and avoid any political complexities (such as extensive negotiations with local providers … This step gives the providers or health plans an opportunity to become familiar with the data, check … have spent considerable time and money at this stage in the process to respond to issues raised by providers … , e.g., by doing analyses to substantiate or disprove providers’ theories and consulting with national
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-2.pdf
May 01, 2016 - Advisory Committee (PFAC) is
a group of patients, family members, office staff, and
primary care providers … With a PFAC, providers, patients, and staff work in
partnership. … A PFAC can:
■ Improve communication and build a better
relationship between the providers, patients … What providers are saying
“If we are unable to come to consensus as a practice
team on a new approach
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight07.pdf
September 08, 2015 - Caregivers’ training and health care providers’ comfort
level with peer support influence the type and … • Educating health care providers about caregiver peer support helps to increase
their interest in … Pediatric practices and other
providers noted that this element of
training reduced their liability … to
educate providers on working with
caregivers. … • Seeking input from caregivers, family
advocacy groups, and providers when
developing a program
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiii.html
June 01, 2010 - Summary: Survey designed through a Steering Committee and Survey Workgroup comprised of consumers, providers … Tool or Measure Set: Staff Turnover Rates for South Dakota's Developmental Disabilities Providers
Data … Starting in 2003 the Division requires providers to submit detailed annual reports on their staff turnover … Contracting providers will be reviewed every few years based on the indicators, including interviews … At that time 38 providers and 484 consumers were reviewed.
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3c.html
July 01, 2017 - Building on facilitators identified for patients, family members, and providers, as well as internal … Strategies to speak up include tips on how to communicate most effectively, not only with providers but … Participants noted that patients and family members would need an invitation to ask questions of providers … and the hospital system as well as a positive response from providers—both nurses and physicians—when … One participant suggested that training for providers should include continuing education credits.
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www.ahrq.gov/evidencenow/projects/state/meeting-summary-cooperatives/building-state1.html
October 01, 2024 - implementation strategy with sustainability in mind from the outset by engaging policymakers, payers, providers … Consider capturing and sharing qualitative data from both patients and providers, patient-reported outcomes … and/or patients’ health goals, experience of care data from the providers, and financial data. … Assist providers with understanding their data and methods for using QI resources in their practices … Cast a wide net of stakeholders to be part of the governance structure of a cooperative (e.g., payers, providers
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - The Agency for Healthcare Research and Quality's Consumer Assessment of Healthcare Providers and Systems … As a result, these surveys enable providers to identify their strengths and weaknesses with respect to … The CAHPS Clinician & Group Survey asks patients to evaluate their experience with health care providers … How well doctors communicate
How well providers communicate with patients … What benefits does it offer to patients, providers, and plans?
How has it been implemented?
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www.ahrq.gov/action-alliance/resources/foundational-area.html
March 01, 2025 - These surveys are focused on assessing an organization’s culture of safety from the perspective of providers … tools geared toward addressing and optimizing electronic health record (EHR) safety for all healthcare providers … Back To Contents Patient and Family Engagement AHRQ Consumer Assessment of Healthcare Providers and Systems … clinical settings (e.g., hospitals, long-term care, office practices) and team participants (e.g., providers … CMS QualityNet QualityNet offers healthcare providers and others resources and data reporting tools to
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
March 20, 2017 - the Questionnaire
Document No. 950
Page 1
Introduction
The Consumer Assessment of Healthcare Providers … Adult HCAHPS as well as
domains that are particularly relevant to pediatric care, such as how well providers … asked about
things a family knows
best about child
-- 21 --
Providers talked and
acted in a way … checked
child’s identity before
giving medicines
-- 29 --
Providers told parents
how to report … mistakes
-- 30 --
Providers asked about
child’s pain
-- 32 --
-- Patient got help using
bathroom
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - Providers, executives, and managers need to
understand why errors occur. … In analyzing how errors occur, frontline
providers must recognize the scientific nature
of medicine … By treating medicine and care
delivery as a science instead of an art,
providers can scrutinize their … As a result,
providers must increase their ability to learn
from mistakes and implement procedures … Providers should
be comfortable speaking up if they do not
agree with task assignments and protocols
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www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-program-brief-2024.pdf
January 01, 2024 - Providers and staff can use the
SOPS surveys to assess the extent to which their
organizational culture … Obtain input from a Technical Expert
Panel (TEP), experts, providers, and
staff. … Interview experts, providers, and staff. … Interview patient safety experts and
healthcare providers and staff about patient
safety culture. … Draft survey items and cognitively test the
items with healthcare providers and staff to
determine
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/mui/mui-screening-toolkit.pdf
April 01, 2025 - However, primary
care providers are characteristically overburdened,
and many providers report a lack … • Providers need a prompt to
review screening results or
else it may be forgotten. … • Are there specialty care providers available in
my area? … – Providers can screen patients during the visit and
conduct subsequent follow-up. … Unknown, Consumer Assessment of Healthcare Providers and
Systems (CAHPS).
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
October 01, 2017 - Many providers do not
even know the price of the services they offer (since each insurer has its own … Context-based strategies for engaging consumers with public reports about health
care providers. … Charge data for providers across the country are available from the
Centers for Medicare & Medicaid … selected lower-priced providers. … Price transparency for MRIs increased use of less costly providers and
triggered provider competition
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • How Well Providers Communicate With
Patients.
• Helpful, Courteous, and Respectful Office
Staff … However, some providers still have the
misperception that the 12-Month Survey does
not provide the … Enhancing the Patient Experience
Through Shadow Coaching of Providers
After providers saw their results … They also identified providers with
the highest survey scores, observed them, and
developed a list … The program has evolved so that all new
providers are shadowed at about 3 months of
employment.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • How Well Providers Communicate With
Patients.
• Helpful, Courteous, and Respectful Office
Staff … However, some providers still have the
misperception that the 12-Month Survey does
not provide the … Enhancing the Patient Experience
Through Shadow Coaching of Providers
After providers saw their results … They also identified providers with
the highest survey scores, observed them, and
developed a list … The program has evolved so that all new
providers are shadowed at about 3 months of
employment.
-
www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight01.html
March 01, 2019 - Practice-level quality measures aim to help providers target areas for QI efforts and assess the impact … The States are devising their own approaches to practice-level reporting, seeking input from providers … Providers expressed two strong preferences for measures. … Attributing patients to providers . … Claims do not contain information about which providers work together, making it difficult to develop
-
www.ahrq.gov/research/findings/final-reports/iomracereport/reldata4.html
May 01, 2018 - Health care entities may serve LEP patients by using bilingual health care providers; other bilingual … An entity also might want to make appointments for patients with providers who are language concordant … Box 4-1
Language Concordance Between Patients and Providers
Being able to speak to patients in … A growing body of literature finds that language concordance between patients and providers (i.e., both … Language barriers prevent providers from obtaining accurate patient histories, impair the ability to
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - The Consumer Assessment of Healthcare
Providers and Systems (CAHPS®) Child Hospital Survey Database … Privacy When
Talking with Doctors,
Nurses, and Other
Providers
85%
of respondents reported they … always
had privacy when discussing their
child's care with doctors, nurses, and
other providers … had things available that were right
for the child’s age
Providers talked and acted in a way that … During this hospital stay, did providers
ask you about these types of things?
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www.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/introduction.html
July 01, 2021 - toolkit includes:
A collection of strategies and change ideas for health plans, practices, and providers … improvement;
Actions health plans can take to make improvements; and,
Options that states, plans, providers … The intended audiences for this toolkit are health plans, medical practices and providers. … drivers, change ideas, and resources provided are intended to serve as options that states, plans, providers
-
www.ahrq.gov/sites/default/files/2024-12/dalton-report.pdf
January 01, 2024 - Nor do we understand providers’ preferences. … We examined these factors using a
population-based survey of providers and patients. … 3,591 surveys in order to enroll 300 providers from each specialty. … In fact, most
providers had not used misoprostol at all in the past 6 months. … Our sample was obtained through the providers employed by the University of Michigan.