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www.ahrq.gov/cahps/news-and-events/news/archive/index.html
June 01, 2024 - Reporting Methods" (May 2023) This webcast provided an overview of AHRQ’s Consumer Assessment of Healthcare Providers … Privacy When Talking with Doctors, Nurses, and Other Providers was the highest scoring single-item … and Systems Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Survey … Thanks to this program, healthcare providers, health plans, public, and private purchasers can assess … Do patients' expectations affect how they respond to CAHPS survey questions about their providers?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - have some providers and staff who work in more than one
medical office. … Inform providers and staff that completing the survey is voluntary. … All providers and staff in the medical office are receiving this
survey. … You will need an up-to-date list of providers and staff email
addresses. … All providers and staff are being asked to
complete this survey.
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www.ahrq.gov/patient-safety/settings/hospital/resource/guide/web5.html
December 01, 2017 - Describe why investing effort to identify Medicaid-relevant providers and agencies is core to effective … Reach Out to Collaborate With Cross-Continuum Providers. … R each Out and Collaborate with Cross-Continuum Providers. … Transportation Providers.
County Health Departments.
Food Assistance. … The coalition was comprised primarily of post-acute and aging services providers.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - 63% 81% 92% 82% 0.015
How often did providers keep you
informed about what was being
done for your … 63% 81% 88% 79% 0.017
How often did providers give you
as much information as you
wanted about the … 63% 81% 92% 82% 0.015
How often did providers keep you
informed about what was being
done for your … 63% 81% 88% 79% 0.017
How often did providers give you
as much information as you
wanted about the … 63% 81% 92% 82% 0.015
How often did providers keep you
informed about what was being
done for your
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www.ahrq.gov/mcctransitions-challenge/about/synopsis-literature.html
February 01, 2020 - a greater burden for people with MCC as they must plan, pay, and attend multiple appointments with providers … point of navigation that assists patients and caregivers in interpreting multiple instructions from providers … and caregivers would need to coordinate multiple services and arrange follow-up care with multiple providers … and suppliers, facilities, agencies, but also to other outpatient service providers and practitioners … understanding of care transitions, finding that patients value feeling cared for and cared about by medical providers
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=9&search_api_fulltext=&sort=desc
treatment could affect daily activities
Adult
Cancer Care
Information from providers … told patient next steps for treatment
Adult
Cancer Care
Information from providers … that was easy for patient to understand
Adult
Cancer Care
Information from providers … medicine patient hadn't taken before
Adult
Cancer Care
Information from providers … for was easy for patient to understand
Adult
Cancer Care
Information from providers
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook_execsummary.pdf
January 01, 2018 - practices
reported 6 measures of patient experience based on the 2018
Consumer Assessment of Healthcare Providers … Provider
85%
of patients reported that
providers always communicated
Clearly and listened carefully … reported that office
staff were always helpful and
respectful.
73%
of patients reported that
providers … always
receiving t imely appointments,
care, and information.
55%
of pat ients reported that providers
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www.ahrq.gov/hai/telemedicine/index.html
June 01, 2024 - About This Project The AHRQ Safety Program for Telemedicine will work directly with healthcare providers … Program aimed at developing a culture of patient safety and improving communication and teamwork between providers … lessons learned by participants in this 4-year project will be compiled into a toolkit, allowing other providers
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-infographic.pdf
January 01, 2023 - Executive Summary
2023 Child Hospital
Survey Database
The 2023 Consumer Assessment of Healthcare Providers … Privacy When
Talking with Doctors,
Nurses, and Other
Providers
85%
of respondents reported they … always
had privacy when discussing their
child's care with doctors, nurses, and
other providers … Scoring
Measures
Preventing Mistakes
and Helping You Report
Concerns
61%
of respondents reported providers
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www.ahrq.gov/health-literacy/professional-training/shared-decision/success/story-5.html
September 01, 2020 - Practices
April 2016
Anthem, a health insurance plan provider, trained health care providers … During the workshop, Patel learned a number of valuable strategies for teaching providers how to implement … Equipped with best practices and new strategies for training providers, Patel conducted a modified version … Discuss ways providers can take what they learned during the shared-decisionmaking training, and put … Patel also expressed that providers are more likely to use these strategies with their patients when
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-pennsylvania-state-snapshot.pdf
January 01, 2018 - When appropriate, the
EHR automatically suggests tools that providers can use to
address concerns ( … Even though the screening offers promise for pediatric
conditions, providers indicated that sustaining … electronic
screening for postpartum depression was challenging
because child-serving providers often … Providers in health systems that
used internal clinical and information technology staff
to program … Providers implemented new EHR features
to better capture information about
children
Pennsylvania worked
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www.ahrq.gov/news/newsroom/case-studies/cp31309.html
January 01, 2020 - AHRQ’s contract helped UHIN, a nonprofit coalition of Utah health care insurers, providers, and other … One of the ways it did so is by offering providers without an EHR system access to a “virtual health … We have providers, hospitals, and payers sitting around the table collaborating with one another, but … For providers with an EHR system, UHIN’s cHIE became a separate, almost parallel system that does not … But data consumption, or importing data from the cHIE, is what makes the cHIE valuable to providers.
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www.ahrq.gov/health-literacy/professional-training/shared-decision/success/story-4.html
September 01, 2020 - She is a care consultant for New York-based health care providers under contract with Anthem, helping … fellow nursing students, and plans to roll out shared decisionmaking technical assistance with the providers … Coordinating with Providers on Shared Decisionmaking
In her role as an Anthem care consultant, O'Connor … reviews data and analytics with providers, and together they set tailored goals for improving both individual … For providers, O'Connor observed that "change is scary," even if taken in small steps as outlined in
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www.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Healthcare providers can help the U.S. reach its goal for the first objective by using the teach-back … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … Health Literacy Objective 3: Increase the proportion of adults whose healthcare providers involved them … in decisions as much as they wanted
The third health literacy objective fosters providers and patients … Furthermore, while some people may prefer their providers to make medical decisions for them, people
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www.ahrq.gov/sites/default/files/wysiwyg/sops/SOPS-Program-Brief.pdf
January 01, 2022 - Providers and
staff can use the SOPS surveys to assess the
extent to which their organizational culture … Obtain input from a Technical Expert
Panel (TEP), experts, providers, and
staff. … Interview experts, providers, and staff. … Interview patient safety experts and
healthcare providers and staff about
patient safety culture. … Draft survey items and cognitively test the
items with healthcare providers and staff
to determine
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm2.html
October 01, 2014 - other community Medicaid providers interested in participating in the program. … Provider Community
Providers are critical to any care management program; interested providers will … Promote preventive services to members and providers. … Providers.
State legislature. … Frame care management as a supplemental service for providers.
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www.ahrq.gov/ncepcr/communities/pbrn/registry/mo-therapy-network.html
January 01, 2012 - partnership of health services researchers, state Medicaid administrators and Medicaid mental health providers … Allows providers the opportunity to help shape research and ii. … researchers to conduct more clinically valuable research that has a greater likelihood of being used by providers … To examine usual clinical practice and provider-level, agency-level and system-level influences on providers
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www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/gabbay.html
October 01, 2015 - The practices varied in size from 2 to 25 providers; one quarter of the Federally Qualified Health Centers … Providers also reported feeling more confident in their skills and in the support systems established … Patient Satisfaction
Most providers and staff believed that their patients were not aware of the … Outreach in urban settings was further complicated when providers were not affiliated with a hospital … For many providers, PCMH transformation required adjusting their "mental model" of primary care.
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www.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
April 01, 2025 - 60 Seconds To Improve Diagnostic Safety prepares providers to practice deep and reflective listening … Research suggests that patients are interrupted by their providers in the first 11 to 18 seconds of telling … provides several recommended approaches to measure success of the toolkit and its impact on patients, providers … Training Slides (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help train providers … provides patients with support to be ready for their visit and to share their diagnostic story with providers
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/09-diagnostic-safety-practice-orientation.pptx
November 24, 2020 - For patients, one of the key strategies that is recommended by both patients and providers is to ensure … Patients also report that they do not feel heard by their providers, which may also lead to a breakdown … When this note sheet was pilot tested, providers noted that the "What are you worried about" question … It will be important for all of our staff and providers to be familiar with the note sheet and to be … Providers reflected that:
“’It is like the patient is writing their own note.”