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pcmh.ahrq.gov/news/newsletters/e-newsletter/888.html
November 01, 2023 - Register for Dec. 6 Webinar on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Child Hospital … updated systematic review from the Effective Health Care Program will be helpful to health plans, care providers … Register for Dec. 6 Webinar on AHRQ’s Consumer Assessment of Healthcare Providers and Systems Child Hospital … ET about AHRQ’s new Consumer Assessment of Healthcare Providers and Systems Child Hospital Survey (HCAHPS
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pcmh.ahrq.gov/news/newsletters/e-newsletter/909.html
April 01, 2024 - Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … to cover unique scenarios, and facilitating better communication with patients and other healthcare providers … Register for May 8 Webinar on Feedback Methods To Complement Consumer Assessment of Healthcare Providers … professionals use multiple patient feedback methods to complement AHRQ’s Consumer Assessment of Healthcare Providers
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pcmh.ahrq.gov/talkingquality/translate/scores/framing.html
March 01, 2016 - When you present a score, you need to decide whether you want to tell people how well health plans or providers … Providers also are typically more comfortable with this frame, as it highlights their strengths.
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pcmh.ahrq.gov/sites/default/files/publications/files/holtropstudysnapshot.pdf
December 01, 2016 - not all individuals with chronic diseases require services beyond the usual
care offered by their providers … Takeaway Points
■ Providers use different approaches
than the plan: Physician organizations
used … ■ Providers tend to be more inclusive
than the plan in targeting patients:
Provider-delivered CM … Principal Findings
■ Different targeting approach, with the plan emphasizing risk scores and
providers … ■ Relatively little overlap in between the patients targeted by the two CM
types, with providers
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pcmh.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
November 01, 2023 - More topics in this section
Consumer Assessment of Healthcare Providers … Communication with providers.
Case managers.
Choice of services.
Medical transportation.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - Through its Consumer Assessment of Healthcare
Providers and Systems (CAHPS®) program, the Agency
for … Some CAHPS surveys ask
about patients’ experiences with providers or care for
specific health conditions … Programs
■ Health Plan Survey
■ Home and Community-Based Services
Survey
Patient Experience With Providers … ■ Input from healthcare providers and other key
stakeholders. … will
generate reliable and valid data to meet the
information needs of healthcare consumers, care
providers
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pcmh.ahrq.gov/talkingquality/resources/comparative-reports.html
December 01, 2016 - plans, hospitals, physicians, dialysis facilities, nursing homes, long-term care facilities, and other providers
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pcmh.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
May 01, 2022 - More topics in this section
Consumer Assessment of Healthcare Providers … CAHPS Survey Results to Non-Consumers
The results of CAHPS surveys are often reported to healthcare providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - To increase the portfolio of pediatric quality measures
available to public and private purchasers, providers … Pediatric
Quality Measurement (CEPQM)
– Consumer Assessment of Healthcare Providers … Response Options
Example of an item with a 4-pt scale:
During this hospital stay, how often did providers … Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & other providers … Communication about your child’s medicines 79%
Privacy when talking with doctors, nurses, & other providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
April 01, 2014 - Workshop Curriculum: Tool 7)
Cultural competence is essential for effective shared decisionmaking
Providers … Refer to Overcoming Communication
Barriers With Your Patients: A Reference Guide for Health Care Providers … Refer to Using the Teach-Back Technique: A Reference
Guide for Health Care Providers (Tool 6). … September 2000 Retrieved at: https://www.ucare.org/providers/Docum
ents/6StepsCulturalCompetence.pdf. … https://www.ucare.org/providers/Documents/6StepsCulturalCompetence.pdf
https://www.ucare.org/providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4g_combo_psi10-postopmetaderangement-bestpractices.pdf
May 20, 2016 - Implement blood glucose monitoring for appropriate
patients with results readily available to all care providers … : Essential First Steps
• Engage key procedural personnel, including nurses, physicians and other providers … reports and use to provide
group and individual feedback to key stakeholders; physicians and other providers … • Provide feedback to all stakeholders (physicians and other providers, nursing, nutrition, and
other … Authority/Accountability
• Senior leadership mandating protocol for all providers.
• Providers involved
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pcmh.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-4/slides.html
September 01, 2017 - Image: Photograph shows medical providers holding a meeting next to a laptop. … Image: Photograph shows medical providers at patient’s bedside. … Image: Photograph shows medical providers and family members at a patient’s bedside. … Image: Photograph shows medical providers looking in a folder. … Image: Photograph shows medical providers using gait belt with a patient.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/MOSOPS-2022-Overview-Infographic-508.pdf
January 01, 2022 - appointments,
documents how well patients follow treatment plans, and
follows up with patients and outside providers … office has a culture of teamwork, mutual respect,
and close working relationships among staff and providers … Pressure and Pace 43%
of respondents "strongly agree" or "agree" that there are
enough staff and providers
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pcmh.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
August 01, 2023 - The Value and Efficiency Supplemental Item Set was developed and pilot tested for providers and staff … Pilot Study Results
The Medical Office Value and Efficiency Supplemental Item Set was administered to providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-nov2014.pptx
January 01, 2014 - How did we as providers fail to notice this abnormality and how many other patients with similar results … directly into the chart
Contacting patients and explaining results was too time consuming for the providers … directly into the chart
Contacting patients and explaining results was too time consuming for the providers … results to patients and patients couldn’t reach providers
Barriers and Strategies
Barriers
Lack … Variation in style among providers who scheduled caused gaps in vital information.
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pcmh.ahrq.gov/teamstepps-program/welcome-guides/new-trainers.html
July 01, 2023 - Program
TeamSTEPPS Updates
Welcome Guides
Patients & Family Caregivers
Frontline Providers … related to teams, team performance, communication, and adult learning, as well as input from frontline providers … The TeamSTEPPS 3.0 curriculum is structured to enable frontline providers to learn individual key concepts … between effective teamwork and the well-being, job satisfaction, and reduced burnout of frontline care providers … of communication technologies and electronic health records often pose challenges for some frontline providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - their primary care experience
MHQP historical data of trends in performance
Annual reporting to providers … feasibility testing of the 5Q CAHPS protocol
Will a short form survey provide comparable answers and rank
providers … Will email approaches give sufficient response rates and rank providers
in a comparable way? … cell
phone numbers
Develop systematic way to analyze patient free text
feedback
Report to providers … in a user-friendly way
Work with providers to integrate patient narratives
effectively into quality
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pcmh.ahrq.gov/talkingquality/translate/compare/choose/standard.html
January 01, 2023 - to reach for the standard instead of just trying to be as good or better than other local plans or providers … If local providers are far from the target, this might lead policymakers such as payers, legislators,
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pcmh.ahrq.gov/prevention/resources/chronic-care/index.html
February 01, 2020 - Prevention
Chronic Care
Clinical Guidelines and Recommendations
Clinicians and Providers … effective relationships and coordination between clinics and community organizations such as schools or providers
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
July 28, 2016 - 2 Tool 4
Community
Inventory
This tool prompts an
inventory of postacute and
community-based providers … Description
This tool prompts an inventory of community providers and agencies that provide services … Best practice is to share this assessment with “receiving”
providers in the community. … , including
Medicaid providers and social service providers.*†
12. … Staff
Delegate to a social worker to complete with community providers and agencies.