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  1. patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
    January 01, 2017 - 1:00 – 2:00 pm EST www.ahrq.gov/cahps CAHPS Webcast Series • Consumer Assessment of Healthcare Providers … • Americans are increasingly seeking and finding online reviews of providers • Growth of physician
  2. patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-procedure-final508.pdf
    April 04, 2018 - Acknowledge that many patients see a variety of providers and ask if the patient sees any other healers … and, if so, whether those providers have suggested taking anything else. … Acknowledge that many patients see a variety of providers and ask if the patient sees any other healers … and, if so, whether those providers have suggested taking anything else.
  3. patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - Ambulatory Care Improvement Guide is a comprehensive resource for health plans, medical groups, and other providers … greater self-management skills and quality of life when they report positive interactions with their providers … .2  Patients’ experiences with care, particularly communication with providers, correlate with adherence … among patients with chronic conditions, where a strong commitment from patients to work with their providers … May 2017 2-5  Patients keep or change providers based upon experience.
  4. patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - Our Webcast today is one in a series on CAHPS, which stands for Consumer Assessment of Healthcare Providers … About 20% of internet users are looking for information specifically about doctors or other providers … It was weighted toward the primary care providers. Dale Shaller Okay, great. … So, if you're going to share the comments with providers, let them know that. … We have two decades of bringing together patients, providers, health plans to drive improvement and

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