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patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - 1:00 – 2:00 pm EST
www.ahrq.gov/cahps
CAHPS Webcast Series
• Consumer Assessment of Healthcare Providers … • Americans are increasingly seeking and finding online
reviews of providers
• Growth of physician
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-procedure-final508.pdf
April 04, 2018 - Acknowledge that many patients see a variety of providers and ask if the patient
sees any other healers … and, if so, whether those providers have suggested taking
anything else. … Acknowledge that many patients see a variety of providers and ask if the patient
sees any other healers … and, if so, whether those providers have suggested taking
anything else.
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - Ambulatory Care Improvement Guide is a comprehensive resource for
health plans, medical groups, and other providers … greater self-management skills and
quality of life when they report positive interactions with their providers … .2
Patients’ experiences with care, particularly communication with providers,
correlate with adherence … among patients with chronic conditions, where a strong
commitment from patients to work with their providers … May 2017 2-5
Patients keep or change providers based upon experience.
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patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - Our Webcast today is one in a series on CAHPS, which stands for Consumer Assessment of Healthcare
Providers … About 20% of internet users
are looking for information specifically about doctors or other providers … It was weighted toward the
primary care providers.
Dale Shaller
Okay, great. … So, if you're going to share
the comments with providers, let them know that. … We have
two decades of bringing together patients, providers, health plans to drive improvement and