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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
January 31, 2022 - Coordinated care
from doctors and
nurses in health
care facilities
Good
communication
with health care
providers … tools, and resources are public
17
CAHPS Core Surveys:
Some Examples
Patient Experience with Providers … Business Outcomes
CAHPS Survey Principles
CAHPS Core Surveys: Some Examples
Patient Experience with Providers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/ambulatory/6bb-toolkit-overview-rev.pdf
October 01, 2021 - and staff in primary care settings.7 Providers, staff, and patients with chronic pain
alike describe … their interactions as challenging and frustrating.8,9, 10 Providers struggle with uncertainty
and a … ”
– Medical Director
In addition, providers and staff in clinics that participated in the
6BBs program … These
improvements contributed to an overall reported decrease in stress
among providers and staff. … The patient-
provider relationship in chronic pain care: providers’ perspectives.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm7.html
October 01, 2014 - Directly actionable by program or providers.
Impact on clinical outcomes variable. … Design with local providers to gain buy-in. … How will the State encourage providers to use the tools? … What resources within the State can ease the process for providers? … States can use a different strategy for communicating with providers.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/science-of-safety-facguide.docx
January 01, 2017 - Often we overlook this fact of human nature, expecting perfection from health care providers. … taking the first step toward realizing that medical errors, in large part, do not belong to individual providers … is a Science
SAY:
When we treat medicine and health care delivery as a science rather than an art, providers … In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Slide 8
The Science of Safety
SAY:
Science of Safety training helps providers recognize that most
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4t_combo_pdi08-postophemorrhage-bestpractices.pdf
May 16, 2016 - Engage key preoperative/perioperative/procedure personnel, including nurses, physicians and
other providers … Document this information in the patient’s medical record so that it is available to all
care providers … .8
Educational Recommendation
• Plan and provide education on protocols to physicians and other providers … • Provide feedback to all stakeholders (physicians and other providers, nursing, and ancillary
staff … • Providers involved in postoperative care held accountable for following protocol
References
1.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-26-ehr-and-mu.pdf
September 01, 2015 - , and ambulatory care providers implement health IT
applications. … It also serves as the REC for helping providers achieve meaningful use
goals. … Providers must demonstrate meaningful use
every year to receive incentive payments. … Stage 1 began in 2011 and remains the starting point for all providers. … Stage 1 began in 2011 and remains the starting point for all providers.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/webinars/sdmwebinar715-slides.pdf
July 15, 2015 - practicing in owned-operated
clinics
Contracts with more than 9,000 providers throughout the state … Identify
specialty
leaders/
champions
Develop
workflow
with front-
line providers
Go live … and surgeons
Monthly feedback to leaders and providers
Volume of decision aids ordered
… Providers’ shared decision making skills and behaviors require ongoing training
and support. … (Treatment Choices for
Coronary Artery Disease before a diagnostic cardiac catheterization)
Providers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story2_jmu.pdf
June 01, 2016 - Training Is Well Received
Throughout the training, Blyer received positive comments from providers excited … Blyer offered anecdotal feedback about how providers have seen a shift in
student interactions: “I’ve … had health care providers report that some students have felt more empowered
after reviewing the decision … Blyer believes using shared decisionmaking benefits both students and patients; when providers use shared … Blyer has recruited four JMU Health
Center providers, including two physicians and two nurse practitioners
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_ssibundle_facnotes.docx
December 01, 2017 - Do providers agree with this recommendation? … SAY:
Providers need to know the rationale for the given practice. … That is not the case for all of your frontline providers. Be vigilant. … We need to build a system that makes it easier for providers to do the right thing and harder for providers … Make sure the frontline providers have visibility of these efforts.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/webinars/sharewebinar518-slides.pdf
May 18, 2015 - the patient’s
perspective
Which barriers to shared decision making are common to
patients and providers … 20
SDM translates into specific behaviors
that are modifiable in patients and providers
Essential … An implementation intervention targeting BOTH patients and
providers is superior to implementation … Implement Sci, 8, 102.
26
Training of providers is needed! … pt2
Public campaign to raiseawareness is effective
Training of providers is needed!
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
September 12, 2016 - that no community resources are available, even though community behavioral health and social service providers … stimulate the development of an extended set of contacts at community agencies, specifically agencies and providers … Staff
Delegate to a social worker to complete with community providers and agencies. … The best version of this guide would be developed in collaboration with community providers and agencies … Social workers from community providers or agencies will offer updated insights into community resources
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool9_trans_care.docx
July 28, 2016 - form, it can be a valuable tool for not only hospital discharge planners, but also for “receiving” providers … Best practice is to share this assessment with “receiving” providers in the community. … health home care manager, as applicable
· Contact community clinical, behavioral, and social service providers … consult, as applicable
· Develop individualized transitional care plan
· Share plan with ED, outpatient providers … , community service providers
Provide Services
· Identify whether eligible for (Medicaid) health home
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4o_combo_pdi01-lacerationpuncture-bestpractices.pdf
May 31, 2016 - Processes/Systems of Care
Introduction: Essential First Steps
• Engage key nurses, physicians and other providers … Recommendation
• Plan and provide education on protocols and standing orders to physicians and other
providers … • Provide feedback to all stakeholders (physicians and other providers, nursing, and ancillary
staff … occupational_health/activities/2needlest.pdf
Staff Required
• Surgeons
• Pediatricians and other providers … agreed upon
neutral zone
Authority/Accountability
• Senior leadership mandating protocol for all providers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/staffsafetyassess.doc
August 06, 2012 - Health care providers. … At a minimum, health care providers should complete this form semiannually.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_training.pptx
December 01, 2017 - In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Often we overlook this fact of human nature, expecting perfection from health care providers. … This requires a culture where frontline providers feel comfortable speaking up and have confidence their … Science of safety training helps providers and others understand that the majority of errors arise from … .
20
PSSA Taps Wisdom of Frontline Providers
Frontline providers–
Understand the patient safety risks
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/pa-specialinnovation.pdf
August 01, 2015 - Families
completed screening questionnaires using paper and
pencil, and providers entered the results … In response to
the positive reactions from patients, families, providers,
and all office staff, as … Completed
screenings no longer went undocumented because
providers did not have time to enter the results … Providers reported that the fully-
automated electronic system minimized the amount of
time that they … Put
systems in place to work with providers whose patients
have not completed screenings and follow
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight10.pdf
September 08, 2015 - Background
Health care providers, payers, and
Federal and State policymakers
increasingly look to EHRs … Comments from providers about
specific requirements (or missing
requirements) varied enough that
no … For example, a few
providers said they appreciated
the Format’s decision-support
requirements, noting … that the
requirements contain detailed
information that providers need
but usually do not memorize … We particularly appreciate the time
that the CHIPRA quality demonstration
staff and providers in the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-3-primary-care-landscape.pdf
September 01, 2015 - Primary care
providers frequently help patients access secondary and tertiary levels of care delivered … New research to assist primary
care providers and patients in
making informed health care
decisions … (Providers here can refer to individual health care
professionals, practices, hospitals, systems, or … Instead,
they allow patients to choose whatever providers they like. … More than 2,300
providers are participating in the demonstration, serving approximately 2.6 million
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiid.html
June 01, 2010 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Tools and Measures Developed by Providers
Tool or Measure Set: Chimes Performance Metrics Data Source … Survey asks for total number of providers' board members and those that are voting members, as well as … Contracting providers must meet minimum performance standards for each measure. … strategies, satisfaction with providers, effectiveness of providers, and quality of life as it relates
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiie.html
June 01, 2010 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … and 12 for residential service providers) HCBS MS Domains: Person Centeredness/Autonomy, Qualified … Providers, Safety, Health and Welfare Populations: Individuals with intellectual disabilities Developer … Sample size is very small; providers are only required to conduct 3 interviews per provider.