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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • How Well Providers Communicate With
Patients.
• Helpful, Courteous, and Respectful Office
Staff … However, some providers still have the
misperception that the 12-Month Survey does
not provide the … Enhancing the Patient Experience
Through Shadow Coaching of Providers
After providers saw their results … They also identified providers with
the highest survey scores, observed them, and
developed a list … The program has evolved so that all new
providers are shadowed at about 3 months of
employment.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - • How Well Providers Communicate With
Patients.
• Helpful, Courteous, and Respectful Office
Staff … However, some providers still have the
misperception that the 12-Month Survey does
not provide the … Enhancing the Patient Experience
Through Shadow Coaching of Providers
After providers saw their results … They also identified providers with
the highest survey scores, observed them, and
developed a list … The program has evolved so that all new
providers are shadowed at about 3 months of
employment.
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasapb.html
March 01, 2013 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Prevention
Chronic Care
Clinical Guidelines and Recommendations
Clinicians and Providers … General Practice Research Study Practice Profile Interview—Linkages with External Organisations of Providers … /waste/vector borne), environmental health risks, presence of and use of health care facilities and providers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/co-nm-specialinnovation.pdf
January 01, 2020 - Providers
who used the eSHQ reported it produced more complete
risk data and facilitated referrals … Adolescents complete paper-based screeners
inconsistently, and providers use of the data is variable … The provider version allowed
providers to comment on the student’s assessment
of risk. … Providers were
trained to access and use eSHQ data. … to behavioral
health providers.16 Providers viewed the eSHQ as more
confidential for students than
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
January 01, 2017 - practices reported 5 measures of patient experience based on the
2017 Consumer Assessment of Healthcare Providers … HIGHEST SCORING
MEASURES
Provider Communication
85%
of patients reported that
providers always … reported always
receiving timely appointments,
care and information.
73%
of patients reported that
providers
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/science-of-safety-fac-guide.html
February 01, 2017 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Often we overlook this fact of human nature, expecting perfection from health care providers. … In order to do this effectively, providers must develop or improve the ability to learn from mistakes … Slide 9: The Science of Safety
Say:
Science of Safety training helps providers recognize that most
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20140115_DB/webcast/index.html
July 01, 2018 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Us
Español
FAQs
Home
Consumer Assessment of Healthcare Providers … More topics in this section
Consumer Assessment of Healthcare Providers
-
ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast/index.html
July 01, 2018 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Us
Español
FAQs
Home
Consumer Assessment of Healthcare Providers … More topics in this section
Consumer Assessment of Healthcare Providers
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Charles.pdf
January 24, 2004 - Using CHCS, military medical providers can order laboratory tests,
retrieve test results, authorize … The MHS implemented CHCS in 1993, allowing health care providers
worldwide to order laboratory tests … care providers, involving providers in the design, development, and
enhancement stages. … Military providers now regard
CHCS as an integral part of military medicine. … As CHCS II is deployed, the MHS will continue to address providers’
concerns.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-pilot-study-report.pdf
April 01, 2021 - missed diagnoses with other providers.
5 0.76
Pilot Study Response Rate Statistics
The number … • The item with the highest average percent positive (86 percent) was: “Providers in this
office … ”
• The item with the lowest average percent positive (48 percent) was: “Providers in this
office … When these items were further
investigated, most providers (e.g., physicians, physician assistants, … documenting differential
diagnosis; communications with providers who may have missed a diagnosis;
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/clabsi-tools/clabsi-tools-revised.pdf
January 01, 2013 - Make a point of recognizing providers who appropriately follow evidence-based practices. … Consider using a quiz to test the providers’ knowledge after the in-service and requiring
providers … Share the results
with providers. … If providers are not discontinuing central lines, discuss this situation with unit
leaders and providers … Share the results with providers.
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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/engage/findings.html
March 01, 2017 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Encouraging communication between patients, providers, and practice staff is central to improving patient … For example:
An intervention aimed to improve shared decisionmaking between patients and providers … The primary barrier to shared decisionmaking is the limited time providers have for deep and meaningful … A recent consensus report from the United Kingdom recommended a checklist for primary care providers
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex14.html
July 01, 2018 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Communicating with providers.
Be informed/active patient.
Care coordination. … Team work and communication with other providers.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-on_quality-measure-use.pdf
September 24, 2015 - manual chart reviews, EHRs)
– Develop reports for different audiences: policymakers, health plans,
providers … agencies and departments
– Set the stage for collective action
– Create a powerful incentive for providers … was needed to track performance
11 11
Supporting Provider-Level Improvement
• Goals
– Help providers … interpret quality reports and track performance
– Help providers identify QI priorities and design … Source: Survey of child-serving physicians.
36 36
Lessons Learned
• Providers pursued a range
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool12_collaboration.docx
September 20, 2016 - effective and timely linkages to services with cross-continuum clinical, behavioral, and social services providers … Hospital readmission reduction teams need to identify the clinical, behavioral, and social services providers … Central to developing improved processes for posthospital care is to work with cross-continuum providers … After testing this process with a few key providers, build a portfolio of effective referral pathways … PREPARE
Reach out to a service provider, or group of providers who provide similar services, to initiate
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
September 23, 2019 - the US
health care system.
7
The AHRQ CAHPS Program
• CAHPS = Consumer Assessment of Healthcare Providers … Develops surveys and related materials to assess PE
in health care settings, and with health plans and
providers … voice.
• Surveys measure patient experience of care in different
settings, with health plans and with providers
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlasintro.html
March 01, 2013 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Prevention
Chronic Care
Clinical Guidelines and Recommendations
Clinicians and Providers … General Practice Research Study Practice Profile Interview—Linkages with External Organisations of Providers … A promising approach to enhancing the delivery of preventive services in clinical settings is for providers
-
ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/pcpaccountability/pcpacctabc1.html
July 01, 2018 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Atlas Measure #
Atlas Measure Title
4c—core *
Consumer Assessment of Healthcare Providers … Systems (CAHPS®)—Child Primary Care (core survey only)
4c—full *
Consumer Assessment of Healthcare Providers … 64
Promoting Healthy Development Survey—Plus (PHDS-PLUS)
* The Consumer Assessment of Healthcare Providers
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/environmental-scan-programs/envscan-program-apd.html
April 01, 2018 - Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … factors engineering; quality improvement strategies; specific patient care issue; communication between providers … Instructional Strategy: Information
Instructional Model: External training
Target Audience: Health care providers … Instructional Strategy: Information
Instructional Model: External training
Target Audience: Health care providers
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=0&search_api_fulltext=&sort=desc
Special Healthcare Needs
Women
Programs
Featured
Clinicians & Providers … Data Sources Available from AHRQ
Tools
Featured
Clinicians & Providers … Us
Español
FAQs
Home
Consumer Assessment of Healthcare Providers … (115)
Health promotion & education
(15)
Improving care and services
(4)
Information from providers … Health Plan
Children with chronic conditions
CC24
Providers