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  1. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=8&search_api_fulltext=&sort=asc
    Survey Topics C-PN5 Respondent’s interactions and relationship with child’s provider … Narrative comments C-PN5 Patient's interactions and relationship with provider … Narrative comments C-PN6 Child's interactions and relationship with provider … Clinician & Group Narrative comments C-PR1 Provider … is a specialist Adult Clinician & Group Provider type
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Steele_100.pdf
    March 18, 2008 - Efficiency Gains with Computerized Provider Order Entry Efficiency Gains with Computerized Provider … project was to measure efficiency gains in turnaround times with the implementation of a computerized provider … Introduction Computerized provider order entry (CPOE) is an electronic process that allows a health … care provider to enter orders electronically and to manage the results of those orders.
  3. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/recruitment-screening-ny.pdf
    October 01, 2015 - Additional Providers ID: 43 25) Provider Name: ID: 44 26) Provider Type (MD, DO, NP, PA, etc. … Additional Providers 25) Provider Name: 26) Provider Type (MD, DO, NP, PA, etc.) 27) NYS License # … 28) Provider NPI: 29) Provider Specialties: 30) Does provider work at another practice/institution … : Off Provider Name: Provider Type: Number of Working Days per Week: Does provider work at another … name: additional provider type: NYS License #: Provider NPI: Primary Specialty: Secondary
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
    August 01, 2015 - Your Child’s Provider 1. … Name of provider label goes here Is that right? … named in Question 1 as “this provider.” … Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible … 0 Worst provider possible 1 2 3 4 5 6 7 8 9 10 Best provider possible Clerks and
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - 1 Provider identification Patient usually sees this provider for care 2 Patient usually sees … within 15 minutes of appointment time 13 Provider communication Provider explained things … 19 Provider spent enough time with patient 15 Provider spent enough time with patient 20 Care … Coordination Provider knew important information about patient’s medical history 13 Provider … 10 is the best provider possible, what number would you use to rate this provider?
  6. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=22&search_api_fulltext=&sort=asc
    Sort descending Title Population Survey Topics P-SD3 Provider … Adult Health Plan Shared decision making P-SD4 Provider … Child Health Plan Shared decision making P-SD4 Provider … Adult Health Plan Shared decision making P-SD5 Provider … Child Health Plan Shared decision making P-SD5 Provider
  7. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=desc
    Sort ascending Title Population Survey Topics P-SD7 Provider … Adult Health Plan Shared decision making P-SD7 Provider … Child Health Plan Shared decision making P-SD6 Provider … Adult Health Plan Shared decision making P-SD6 Provider … Child Health Plan Shared decision making P-SD5 Provider
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4d.docx
    December 10, 2015 - Did this provider or staff member explain things in a way that was easy to understand? … Did this provider or staff member use medical words you did not understand? Yes No 3. … Was this provider or staff member warm and friendly? Yes No 4. … Did this provider or staff member listen carefully to you? Yes No 5. … Did this provider or staff member encourage you to ask questions? Yes No 6.
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
    July 01, 2015 - Name of provider label goes here Is that right? … named in Question 1 as “this provider.” … How long have you been going to this provider? … Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible … 0 Worst provider possible 1 2 3 4 5 6 7 8 9 10 Best provider possible 19.
  10. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=13&search_api_fulltext=&sort=asc
    Title Population Survey Topics Sort descending P-SD4 Provider … Child Health Plan Shared decision making P-SD5 Provider … Child Health Plan Shared decision making P-SD6 Provider … Child Health Plan Shared decision making P-SD7 Provider … Child Health Plan Shared decision making P-SD8 Provider
  11. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
    Clinician & Group Health information technology C-HIT7 Provider … Clinician & Group Health information technology C-HIT8 Provider … Clinician & Group Health information technology C-HIT9 Provider … Adult Clinician & Group Health literacy C-HL11 Provider … Adult Clinician & Group Health literacy C-HL13 Provider
  12. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
    Adult Clinician & Group Health literacy C-HL2 Provider … Adult Clinician & Group Health literacy C-HL3 Provider … Adult Clinician & Group Health literacy C-HL4 Provider … Adult Clinician & Group Health literacy C-HL6 Provider … Adult Clinician & Group Health literacy C-HL7 Provider
  13. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
    Adult Clinician & Group Health literacy C-HL11 Provider … Adult Clinician & Group Health literacy C-HL8 Provider … Adult Clinician & Group Health literacy C-HL7 Provider … Adult Clinician & Group Health literacy C-HL6 Provider … Adult Clinician & Group Health literacy C-HL3 Provider
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
    May 01, 2017 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider talk too fast when talking with you? … In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … In the last 6 months, how often did this provider answer all of your questions?
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
    September 01, 2015 - How often did this provider listen carefully to you? Q17. … How often did this provider show respect for what you had to say? Q20. … How often did this provider spend enough time with you? … How often did this provider show respect for what you had to say? Q15. … How often did this provider spend enough time with you?
  16. Shadowing (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
    August 08, 2012 - Did this unapproachable provider detract from the teamwork climate in the unit? … Did the provider you shadowed seem comfortable working with this difficult provider? 2. … Was one provider approached more often for patient issues? … , provider overwhelmed)? … Yes No N/A Provider skill: Did the provider you shadowed seem skilled at all procedures he or she
  17. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=10&search_api_fulltext=&sort=desc
    Title Population Survey Topics Sort ascending P-SD5 Provider … Adult Health Plan Shared decision making P-SD4 Provider … Adult Health Plan Shared decision making P-SD3 Provider … Adult Health Plan Shared decision making P-SD2 Provider … Adult Health Plan Shared decision making P-SD1 Provider
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
    January 01, 2016 - any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible … Rating of Provider Q18/Q19 Using any number from 0 to 10, where 0 is the worst provider possible … and 10 is the best provider possible, what number would you use to rate this provider? … Rating of Provider Q25/Q26 Using any number from 0 to 10, where 0 is the worst provider possible … and 10 is the best provider possible, what number would you use to rate this provider?
  19. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=15&search_api_fulltext=&sort=desc
    is a specialist Adult Clinician & Group Provider type … C-PN6 Child's interactions and relationship with provider Child Clinician … Group Narrative comments C-PN4 Negative experiences with provider … Group Narrative comments C-PN4 Negative experiences with provider … Group Narrative comments C-PN3 Positive experiences with provider
  20. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
    January 01, 2018 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider talk too fast when talking with you? … In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … In the last 6 months, how often did this provider answer all of your questions?

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