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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=8&search_api_fulltext=&sort=asc
Survey
Topics
C-PN5
Respondent’s interactions and relationship with child’s provider … Narrative comments
C-PN5
Patient's interactions and relationship with provider … Narrative comments
C-PN6
Child's interactions and relationship with provider … Clinician & Group
Narrative comments
C-PR1
Provider … is a specialist
Adult
Clinician & Group
Provider type
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Steele_100.pdf
March 18, 2008 - Efficiency Gains with Computerized Provider Order Entry
Efficiency Gains with Computerized
Provider … project was to measure efficiency gains in turnaround times
with the implementation of a computerized provider … Introduction
Computerized provider order entry (CPOE) is an electronic process that allows a health … care
provider to enter orders electronically and to manage the results of those orders.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/recruitment-screening-ny.pdf
October 01, 2015 - Additional Providers
ID: 43
25) Provider Name:
ID: 44
26) Provider Type (MD, DO, NP, PA, etc. … Additional Providers
25) Provider Name:
26) Provider Type (MD, DO, NP, PA, etc.)
27) NYS License # … 28) Provider NPI:
29) Provider Specialties:
30) Does provider work at another practice/institution … : Off
Provider Name:
Provider Type:
Number of Working Days per Week:
Does provider work at another … name:
additional provider type:
NYS License #:
Provider NPI:
Primary Specialty:
Secondary
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
August 01, 2015 - Your Child’s Provider
1. … Name of provider label goes here
Is that right? … named in Question 1 as “this provider.” … Using any number from 0 to 10, where 0 is
the worst provider possible and 10 is the
best provider possible … 0 Worst provider possible
1
2
3
4
5
6
7
8
9
10 Best provider possible
Clerks and
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - 1
Provider
identification
Patient usually sees this
provider for care 2
Patient usually sees … within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … 19
Provider spent enough
time with patient
15 Provider spent enough time with patient 20
Care … Coordination
Provider knew important
information about patient’s
medical history
13
Provider … 10 is
the best provider possible,
what number would you use
to rate this provider?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=22&search_api_fulltext=&sort=asc
Sort descending
Title
Population
Survey
Topics
P-SD3
Provider … Adult
Health Plan
Shared decision making
P-SD4
Provider … Child
Health Plan
Shared decision making
P-SD4
Provider … Adult
Health Plan
Shared decision making
P-SD5
Provider … Child
Health Plan
Shared decision making
P-SD5
Provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=desc
Sort ascending
Title
Population
Survey
Topics
P-SD7
Provider … Adult
Health Plan
Shared decision making
P-SD7
Provider … Child
Health Plan
Shared decision making
P-SD6
Provider … Adult
Health Plan
Shared decision making
P-SD6
Provider … Child
Health Plan
Shared decision making
P-SD5
Provider
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4d.docx
December 10, 2015 - Did this provider or staff member explain things in a way that was easy to understand? … Did this provider or staff member use medical words you did not understand?
Yes
No
3. … Was this provider or staff member warm and friendly?
Yes
No
4. … Did this provider or staff member listen carefully to you?
Yes
No
5. … Did this provider or staff member encourage you to ask questions?
Yes
No
6.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
July 01, 2015 - Name of provider label goes here
Is that right? … named in Question 1 as “this provider.” … How long have you been going to this
provider? … Using any number from 0 to 10, where 0 is
the worst provider possible and 10 is the
best provider possible … 0 Worst provider possible
1
2
3
4
5
6
7
8
9
10 Best provider possible
19.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=13&search_api_fulltext=&sort=asc
Title
Population
Survey
Topics
Sort descending
P-SD4
Provider … Child
Health Plan
Shared decision making
P-SD5
Provider … Child
Health Plan
Shared decision making
P-SD6
Provider … Child
Health Plan
Shared decision making
P-SD7
Provider … Child
Health Plan
Shared decision making
P-SD8
Provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
Clinician & Group
Health information technology
C-HIT7
Provider … Clinician & Group
Health information technology
C-HIT8
Provider … Clinician & Group
Health information technology
C-HIT9
Provider … Adult
Clinician & Group
Health literacy
C-HL11
Provider … Adult
Clinician & Group
Health literacy
C-HL13
Provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
Adult
Clinician & Group
Health literacy
C-HL2
Provider … Adult
Clinician & Group
Health literacy
C-HL3
Provider … Adult
Clinician & Group
Health literacy
C-HL4
Provider … Adult
Clinician & Group
Health literacy
C-HL6
Provider … Adult
Clinician & Group
Health literacy
C-HL7
Provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
Adult
Clinician & Group
Health literacy
C-HL11
Provider … Adult
Clinician & Group
Health literacy
C-HL8
Provider … Adult
Clinician & Group
Health literacy
C-HL7
Provider … Adult
Clinician & Group
Health literacy
C-HL6
Provider … Adult
Clinician & Group
Health literacy
C-HL3
Provider
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
May 01, 2017 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider talk too fast when talking with you? … In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … In the last 6 months, how often did this provider answer all of your questions?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
September 01, 2015 - How often did this provider listen
carefully to you?
Q17. … How often did this provider show
respect for what you had to say?
Q20. … How often did this provider spend
enough time with you? … How often did this provider show
respect for what you had to say?
Q15. … How often did this provider spend
enough time with you?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
August 08, 2012 - Did this unapproachable provider detract from the teamwork climate in the unit? … Did the provider you shadowed seem comfortable working with this difficult provider?
2. … Was one provider approached more often for patient issues? … , provider overwhelmed)? … Yes
No
N/A
Provider skill: Did the provider you shadowed seem skilled at all procedures he or she
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=10&search_api_fulltext=&sort=desc
Title
Population
Survey
Topics
Sort ascending
P-SD5
Provider … Adult
Health Plan
Shared decision making
P-SD4
Provider … Adult
Health Plan
Shared decision making
P-SD3
Provider … Adult
Health Plan
Shared decision making
P-SD2
Provider … Adult
Health Plan
Shared decision making
P-SD1
Provider
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
January 01, 2016 - any number from 0 to 10, where 0 is the worst provider possible
and 10 is the best provider possible … Rating of Provider
Q18/Q19
Using any number from 0 to 10, where 0 is the worst provider possible … and 10 is the best provider possible, what number would you use to
rate this provider? … Rating of Provider
Q25/Q26
Using any number from 0 to 10, where 0 is the worst provider possible … and 10 is the best provider possible, what number would you use to
rate this provider?
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=15&search_api_fulltext=&sort=desc
is a specialist
Adult
Clinician & Group
Provider type … C-PN6
Child's interactions and relationship with provider
Child
Clinician … Group
Narrative comments
C-PN4
Negative experiences with provider … Group
Narrative comments
C-PN4
Negative experiences with provider … Group
Narrative comments
C-PN3
Positive experiences with provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider talk too fast when talking with you? … In the last 6 months, did you talk with this provider about any health questions or concerns? … In the last 6 months, how often did this provider show interest in your questions or concerns? … In the last 6 months, how often did this provider answer all of your questions?