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www.cahps.ahrq.gov/talkingquality/explain/support/help.html
November 01, 2018 - will have a good idea of how to go about using quality information to make a decision about a health provider … Provider Characteristics
While it may not be feasible for you to collect and report information on … all provider characteristics that may be relevant to patients, you can provide a checklist that patients … For example, you can point out that:
For some people, whether a provider speaks their primary language … For working people, whether a provider has office hours outside of typical working hours and days may
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www.cahps.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - Research Team : Yale
Evaluating and improving patient-provider interactions in ambulatory care … settings for Spanish-preferring patients and those with provider-patient language discordance
Aim … language concordance (i.e., when the provider is fluent in the patient’s preferred language) and the … Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Provider and Coach Perspectives on Implementing Shadow Coaching to Improve Provider-Patient Interactions
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www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
April 01, 2016 - Patient saw provider within 15 minutes of appointment time
AC10. … Child saw provider within 15 minutes of appointment time
AC10. … Respondent and provider talked about age-appropriate behaviors
PCMH5. … Respondent and provider talked about injury prevention
PCMH8. … Respondent and provider talked about child’s eating habits
PCMH9.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - 1 as “this
provider.” … The questions in this
survey will refer to
the provider named
in Question 1 as “this
provider.” … Provider
communi
cation
-
11. … Q11 Provider explained things in a way that was easy to understand
Q12 Provider listened carefully … to patient
Q14 Provider showed respect for what patient had to say
Q15 Provider spent enough time
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www.cahps.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
July 01, 2022 - To promote enhanced communication and information sharing within the patient-provider encounter, the … paired together, these strategies enhance communication and information sharing within the patient-provider … Diagnostic safety can be improved when a provider allows a patient to tell his or her health story without … Provider Training Slides (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help … the impact of the toolkit from the patient’s perspective.
60 Seconds To Improve Diagnostic Safety Provider
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement
1
Issue … Brief
How Two Provider Groups Are Using the CAHPS® Clinician & Group
Survey for Quality Improvement … • Patients’ Rating of the Provider. … With each provider,
they examined the score for the overall rating of
the provider, along with patient … Provider explained things in a way that was
easy to understand;
2.
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/846.html
January 01, 2023 - Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication found possible benefits … of provider-to-provider telehealth for inpatient care, newborns in rural hospitals, outpatient management … It also noted that using telehealth for provider education and mentoring might improve patient outcomes … , change provider behavior and increase provider knowledge and confidence in treating specific conditions … Telehealth-guided provider-to-provider communication to improve rural health: a systematic review.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
March 01, 2019 - Provider-Offered Medicare Advantage Plans Among U.S. … Health Systems, 2016
1
Provider-Offered Medicare Advantage
Plans Among U.S. … variable indicating whether a system offered an
MA plan, we began by identifying MA plans owned by a provider … • All other plan types: Organization offering one of the follow-
ing: preferred provider organization … Provider-Offered Medicare Advantage Plans
Among U.S. Health Systems, 2016. CHSP Data Brief #7.
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www.cahps.ahrq.gov/data/innovations/syh-dr.html
January 01, 2024 - In addition, two provider files provide a limited set of hospital characteristics and are linkable to … Provider Files
Medicaid Provider File.
Medicare Provider File. … KB)
Medicaid Person-Level File ( PDF , 217 KB)
Medicaid Pharmacy File ( PDF , 86 KB)
Medicaid Provider … KB)
Medicare Person-Level File ( PDF , 234 KB)
Medicare Pharmacy File ( PDF , 87 KB)
Medicare Provider
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
January 29, 2021 - (e.g., past due screenings) and enable QI
processes
• Clinic staff identify patients without a provider … last TCD
screening to determine if TCD screen is due
• EHR reminders are created that prompt the provider … patient’s preferred method and
frequency for appointment reminders
• Patient attends clinic visit - Provider … schedule/reschedule TCD
screening if not received within specified time period
following date of provider … order
Review & Share TCD
Screening Results
• Provider reviews TCD results and identifies next steps
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-236-tech-specs.pdf
October 16, 2018 - Provider Identification Identify specialists using provider taxonomy codes linked to provider NPI
(National … Provider Identifier). … Examples include program enrollment files
and the National Plan & Provider Enumeration System [NPPES … See Table AVS3-A for National Uniform
Claim Committee provider taxonomy codes. … Facility 06
Tribal 638 Free-standing Facility 07
Tribal 638 Provider-based Facility 08
Office 11
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/topics/pridx-framework.pdf
July 05, 2023 - conceptualizes diag-
nostic safety links to care provision, 2) illustrates ways to
promote payer and provider … PRIDx could help
facilitate collaborative payer-provider approaches to improve
diagnostic safety and … More consistent data would be needed to associate
observed performance patternswith provider payment … Nevertheless, several strategies for payer and provider
collaboration have limited provider financial … What we know about
provider consolidation. Washington, DC: Kaiser Family Foundation.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - The provider hears, “My mom has pneumonia; therefore, she needs an antibiotic.” … The provider may feel pressured to prescribe antibiotics. … In this case, it is important that the provider clarifies the daughter’s concerns. … Her nurse calls the provider about the urine culture results. … This provider is different from the on-call provider from 2 days ago.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
December 29, 2017 - .02 .32
Q34
Toys/books right for child’s
age
.08 .03 .47* -.04 .18 .31 .03 -.18 .60
Q35
Provider … explained how to
take discharge medications
.11 .24 .25 .11 .38 .25 .18 .21 .56
Q40
Provider … asked teen
questions about readiness
to leave
.07 .70*** .18 .14 .10 .29 -.02 .11 .29
Q46
Provider … asked parent about concerns about readiness to leave .74
Q36 Provider talked with parent about care … after discharge .61
Q40 Provider explained when child can resume regular activity .76
Q41 Provider
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www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - Child version:
The first question asks respondents to say what they are looking for in a health care provider … The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The fifth question asks about the relationship between the patient and the provider. … and provider's relationship; a sixth question asks about the relationship between the child and the provider … is designed to prompt respondents to state the most important things they look for in a health care provider
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Prompt survey respondents to tell a clear and
comprehensive story about their experience with a
provider … What are the most important things that you look for in a healthcare
provider and the staff in his or … When you think about the things that are most important to you, how do
your provider and the staff in … Next we’d like to focus on any experiences in the last 3 months with your
provider and the staff in … Please describe how you and your provider relate to and interact with
each other.
15
www.ahrq.gov
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Use best practices
– Open-book exercise
Our experience – 4 area balance
– Staff interactions
– Provider … interactions
– Wait times
– Test results
Overcoming Barriers
Barrier Solution
Provider buy-in … Showing individual and team results
Leader bandwidth Link to other priorities
Provider cynicism and … review
Results – Improvement in Scores
Mass General results:
Ortho – staff scores
surpassed provider … scores
Other division – chair buy in
– went from bottom to top
performer for provider
scores
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www.cahps.ahrq.gov/pqmp/implementation-qi/lessons.html
August 01, 2021 - measure be used to evaluate quality of care between multiple levels (i.e., state, health plan, and provider … determine measures can be appropriately used/aggregated at multiple levels (state, health plan, and provider … performance comparisons
How might relative performance be compared at each level, such as between different provider … For example, if improvement is likely to be more rapid at the provider-level, what are the implications … improvement) challenges and successes are identified at different levels (e.g., state, health plan, practice, provider
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-240-section-2-technical-specifications.pdf
February 21, 2020 - ≥85th percentile and an outpatient care visit whose parents were
surveyed and reported that their provider … is calculated as follows:
The percentage of eligible children whose parents reported that their provider … affirmative response to the question: “In the last 12 months,
Discussion did your child’s healthcare provider … care A Health Maintenance Exam (HME) or an Evaluation and Management (E&M)
visit with primary care provider
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www.cahps.ahrq.gov/talkingquality/plan/gain-trust.html
November 01, 2018 - To earn the cooperation and support of provider organizations, consider the following ideas for making … Many reporting projects include provider representatives in an advisory board and/or a specific project … At a minimum, have a plan for communicating with the provider organizations at key steps in the project … Elicit Feedback
Seek provider feedback at key points along the way:
When selecting data sources and … happens to you, you may want to consider alternative reporting strategies that are less dependent on provider