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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-highlights.pdf
June 02, 2025 - 31
CAHPS V Accomplishments, continued
• Quality improvement research:
► Shadow coaching to improve provider … healthcare
organizations
► Evaluation and documentation of effective QI strategies
► Association of provider
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamilyex1-text.html
July 01, 2018 - Improved provider-patient partnerships.
Improved quality of care/patient safety. … Improved provider satisfaction.
Improved patient outcomes/health.
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www.ahrq.gov/sites/default/files/wysiwyg/data/3P-RD-Feasibility-Report.pdf
February 01, 2024 - Medicaid provider enrollment compendium (MPEC); 2018. … • Uses the provider specialty codes defined by CMS. … • Provider names are included in many administrative provider data sources. … and the organizational provider. … data include at least one provider ID.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
May 01, 2017 - With an engaged patient, the health care provider can more easily access a patient’s history, and the … When an error does occur, patients and families tend to blame the provider and not the system. … Professional Norms and Experiences
If the provider has not had experience in or does not understand … This will give insight on patient concerns and areas for provider focus and elaboration. … This may facilitate engagement if the patient wants to ask a question of a specific provider.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/1_dale_shaller_intro.pdf
October 22, 2014 - 10
www.cahps.ahrq.gov
CG-CAHPS Survey
• Core measures:
• Access to care and information
• Provider … communication
• Interactions with office staff
• Rating of provider
• Survey versions:
• Visit … Communicate With Patients
Helpful, Courteous, and
Respectful Office Staff
Patients’ Rating of the
Provider
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www.ahrq.gov/sites/default/files/2025-02/chen-report.pdf
January 01, 2025 - who did not perform those actions;
and 3) the provider or the practice could “control” the process … I Process Chart
Patient/Family-Centered Care
1 Primary care provider should explain things in a
easy … to understand way: "In the last 12 months,
how often did your child's primary care provider
explain … V Process Chart
8 The primary care provider should be sensitive to
the family's cultural background … and beliefs: "Do
you think your child's primary care provider is
sensitive to your family’s cultural
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/skills-qi-report.pdf
June 02, 2025 - Contact Information
Practice ID:
Practice Name:
Date of Contact:
Support Type:
Support Provider … Prep time Travel time Primary care
provider face time
Total time Follow-up time
H:MM H:MM H:MM … Prep time Travel time Primary care
provider face time
Total time Follow-up time
H:MM H:MM H:MM … Prep time Travel time Primary care
provider face time
Total time Follow-up time
H:MM H:MM H:MM
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
June 02, 2025 - composite measures: Access, Communication,
Coordination, and Office Staff
• Overall rating of the provider … Experience Scores
• There were no significant differences in any of the 4 core
composite measures, the provider … they did not go
through the portal (p < .05)
• No differences in the 4 core composite measures, the provider … respond
• Demographic characteristics different
• Responses to the 4 core composite measures, the provider
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/aspire_webinar5/aspire_webinar5.pptx
June 02, 2025 - Reach out to a service provider, or group of providers who provide similar services, to initiate a transparent … Capacity: Ask the provider/agency to consider whether they have capacity to accept a consistent volume … Timeliness: Timely post-hospital contact is a priority, ask the provider/agency to work with you on developing … Getting started: Ask the provider/agency if you can test the new process of linking high-risk patients
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/evidencenow-optima.pdf
January 01, 2025 - with the following components: academic detailing, clinical decision support (CDS),
Advanced Practice Provider … Academic detailing will entail group lectures led by a champion specialist/
primary care provider (PCP … intervention and control groups - secondary analysis will
examine the interaction of patient race/ethnicity, provider … Harbor-UCLA, a safety net provider catering to predominantly underserved
patient populations, is one
-
www.ahrq.gov/ncepcr/tools/self-mgmt/why-script.html
February 01, 2016 - me because not only am I able to communicate with the patient but also better communicating with the provider … Prior to this program you just saw the patient and just gave the chart to the provider but now we have … Among the patients, the nurses, the front desk staff, the clinical team as well as patient to provider … the team approach, self management techniques, the collaboration between a doctor and a patient, a provider
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mastateataglance.pdf
March 01, 2012 - Implementing a more comprehensive provider‐based model of service delivery. … technology to enhance service
quality and care coordination, (3) implement new or more comprehensive provider‐based …
Assessing a Provider‐Based … Model of Care
Massachusetts is collaborating with 13 practices representing a range of provider locations
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/mestateataglance.pdf
March 01, 2012 - Implementing a more comprehensive provider‐based model of service delivery. … technology to enhance service
quality and care coordination, (3) implement new or more comprehensive provider‐based … Assessing a Provider‐Based Model of Care
Maine is building on the State’s ongoing Patient‐Centered … outcomes of their efforts including:
How has standardizing pediatric quality measures affected provider
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a1a_pdi_pdifactsheet.pdf
October 01, 2015 - These events may be preventable by changes at the system or
provider level. … regions and populations with a methodology that can be applied at the national,
regional, State, and provider … national and regional
reporting, as well as for comparative reporting and quality improvement at the provider … A Snapshot of the Indicators
The current 16 provider-level PDIs are listed in Table 1, along with information
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a1c_combo_pdifactsheet.pdf
October 01, 2015 - These events may be preventable by changes at the system or
provider level. … regions and populations with a methodology that can be applied at the national,
regional, State and provider … national and regional
reporting, as well as for comparative reporting and quality improvement at the provider … A Snapshot of the Indicators
The current 16 provider-level PDIs are listed in Table 1, along with information
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
December 01, 2023 - In the last 6 months, how often did this provider interrupt you when you were talking? … In the last 6 months, how often did this provider use a condescending, sarcastic, or rude tone or manner
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-235-section-1-tables-1-2.pdf
June 02, 2025 - School 03
Homeless Shelter 04
Indian Health Service Free-standing Facility 05
Indian Health Service Provider-standing … Facility 06
Tribal 638 Free-standing Facility 07
Tribal 638 Provider-based Facility 08
Office 11
-
www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-2.html
July 01, 2019 - One provider described THC nurses as the “glue holding the encounter together.” … Lab results are given to the provider who ordered them. … Either a provider or a nurse familiar with the patient calls to share abnormal results. … Patients may be assigned to providers based on provider skills and interests. … Patients are asked to verify information as the provider collects and documents data.
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www.ahrq.gov/practiceimprovement/delivery-initiative/bozicstudysnapshots/index.html
August 01, 2018 - include standard care needed before and afterward and a defined "warranty" period during which the provider … To address this possibility, consider use of appropriateness criteria and/or encourage provider use of … mutually acceptable methods for managing risk: Consider use of alternative strategies for reducing provider … will not negatively affect patient volumes, such as risk-adjusted payments, stop-loss provisions, and provider … , could increase provider enthusiasm for the program.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/bozicstudysnapshot/bozicstudysnapshot.pdf
February 01, 2015 - include standard
care needed before and afterward and a defined “warranty” period during which the
provider … To address
this possibility, consider use of
appropriateness criteria and/or
encourage provider use … mutually acceptable
methods for managing risk:
Consider use of alternative strategies
for reducing provider … not
negatively affect patient volumes, such
as risk-adjusted payments, stop-loss
provisions, and provider … , could increase provider
enthusiasm for the program.