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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/nashp-webinar-on-quality_measure-use.pdf
September 21, 2015 - demonstrating improvement
• Changed reimbursement to support improvements
13 13
Supporting Provider … ”
— North Carolina Practice Manager
14 14
Supporting Provider Improvement
• Lessons learned … organizations
reported measures annually to PA
• Measures had to be reported directly from the provider … organization
• Participating provider organizations
– Reported on 10 to 18 Child Core Set Measures … Improvement
Supporting Provider Improvement
Supporting Provider Improvement
Slide Number 15
Project
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www.ahrq.gov/talkingquality/plan/gain-trust.html
November 01, 2018 - Reasons for their suspicion include the following:
Debate continues about the “right” way to measure provider … To earn the cooperation and support of provider organizations, consider the following ideas for making … Many reporting projects include provider representatives in an advisory board and/or a specific project … At a minimum, have a plan for communicating with the provider organizations at key steps in the project … Elicit Feedback
Seek provider feedback at key points along the way:
When selecting data sources
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-schlesinger.pdf
April 01, 2022 - comments, but supervisors/administrators are most likely to see them frequently
0 20 40 60 80
Other Provider … Administr…
Medical Assistant
Physician or Physician…
Have Seen Comments…
0 5 10 15 20 25 30
Other Provider … survey responses to CG-CAHPS questions and composites
► Access measures
► Office Staff performance
► Provider … Patient Experiences Scores in Two (possibly
three) Domains
• Countervailing Effects Identified for Provider
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30-adult.html
December 01, 2023 - months, how often did you use a friend or family member as an interpreter when you talked with this provider … In the last 6 months, did you use a child younger than 18 to help you talk with this provider? … In the last 6 months, did any of your appointments with this provider start late? … What language would you like to talk to your provider in?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/1_Carla_Zema_Intro_slides_1-23.pdf
October 08, 2013 - medical
question after regular office hours
• Wait time for appointment to start
Patients’ Rating of Provider … • 0-10 rating of provider
How Well Providers Communicate
• Provider explanations easy to understand … • Provider listens carefully
• Provider gives easy to understand
instructions
• Provider knows … important information about
medical history
• Provider shows respect for what you have to
say
• … Provider spends enough time with you
Helpful, Courteous and Respectful Office
Staff
• Clerks and
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.pdf
March 04, 2009 - According to our records, you have visited
a [NAME OF PROVIDER] clinic in the last
12 months. … Answer only for the care you got from [NAME
OF PROVIDER].
3. … In the last 12 months, did you call or go to a
[NAME OF PROVIDER] clinic to get an
appointment for … In the last 12 months, when you called or
went to a [NAME OF PROVIDER] clinic
to get an appointment … Do you know if [NAME OF PROVIDER]
has a website?
1 Yes
2 No → If No, go to #65
63.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - (Item DXC2, NA/DK/MI = 41%) 63
When a provider thinks another provider in this
office/system may have … (Item
DXC2) 65% 68% 62% 58%
When a provider thinks another provider in this office/system may have … (Item DXC2) 46% 63% 54% 71% 84% 66%
When a provider thinks another provider in this office/system may … (Item DXC2) 75% 64% 63%
When a provider thinks another provider in this office/system may have missed … a diagnosis,
they inform that provider.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/tool-safe-oxytocin.html
July 01, 2023 - Use established maternal and fetal parameters for timely provider notification and provider response … Use of uniform, unit-established parameters for provider notification and expectations for provider response … Parameters for monitoring and provider notification. … Provider notification parameters and standing orders for response to complications
Provider Notification … Notify provider of actions taken and maternal-fetal response.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
August 01, 2021 - • All items referred to “this provider” rather than “this doctor.” … The term “this provider” was tested
with patients to ensure that they interpreted the term as intended … • The item asking whether respondents have seen a doctor or other health
provider 3 or more times … the other changes
listed above:
o A new prevention item addressed whether the respondent and the provider … o The item that confirmed whether “this provider” is the child’s usual source
of care was revised to
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=3
April 24, 2024 - Clinician & Group
Health information technology
C-HIT19
How provider … Clinician & Group
Health information technology
C-HIT9
Provider … Clinician & Group
Health information technology
C-HIT7
Provider … Clinician & Group
Health information technology
C-HIT8
Provider
-
www.ahrq.gov/sites/default/files/wysiwyg/data/SyH-DR-Introduction-2023Dec.pdf
December 01, 2023 - File
• Medicare Provider File
Provider Files
SyH-DR 3 Introduction
Below, we describe the type … • Provider files: These files contain a limited set of hospital characteristics derived from the CMS … Provider of Services (POS) Current Files. … The records in the provider files can be linked to the
claims files using the facility ID. … Users should note the following elements of
the data:
• ID variables (i.e., member, provider, and
-
www.ahrq.gov/cpi/about/organization/nac/pham.html
August 01, 2022 - She was Vice President, Provider Alignment Solutions at Anthem, Inc., responsible for value-based care … Co-Director of Research at the Center for Studying Health System Change and has published extensively on provider … payment policy and its intersection with health disparities, quality performance, provider behavior,
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=asc
Clinician & Group
Patient-centered medical home
PCMH3
Provider … Group
Patient-centered medical home
PCMH7
Respondent and provider … Clinician & Group
Patient-centered medical home
PCMH3
Provider … Group
Patient-centered medical home
PCMH5
Respondent and provider … Group
Patient-centered medical home
PCMH4
Respondent and provider
-
www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapc.html
February 01, 2014 - Do hospital-employed physicians provider higher quality/lower cost care than physician-owned medical … What are the effects of capitation payment plus a bonus for quality on provider organization performance … To what extent do attempts to gain increased leverage affect the structure of provider organizations? … What are the effects of increased provider negotiating leverage on the quality and cost of health care … How large must a provider organization be for reliable measurement to be made of important measures of
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Zierler_81.pdf
September 01, 2008 - Safety
Toolkit—which includes diagnostic, preventive, and therapeutic algorithms—and the On-line
Provider … We describe how organizations and providers can use
the VTE Safety Toolkit and On-line Provider Training … The toolkit is
divided into provider, patient, and system sections. … The provider component includes educational
tools for increasing knowledge on the assessment of risk … educational intervention), and provider
surveys.
-
www.ahrq.gov/sites/default/files/2025-02/nishisaki2-report.pdf
January 01, 2025 - Specific patient, provider, and practice characteristics were evaluated in relation with
adverse TIAEs … For the evaluation of the impact of provider training level, multivariate logistic
regression model … airway provider were associated with
occurrence of tracheal intubation--associated events
(Table 2 … Patient, provider, and practice factors associated courses with TIAEs
Category Characteristics With … ), and 988 (78%) were successful overall by the initial provider
(Table 3).
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/oh-empower-execsum.pdf
February 01, 2022 - the workforce capacity of primary care providers
(PCPs) and nurse navigators, in order to increase provider … aims to assess the impact of the EMPOWER
intervention on outcomes important to patients as well as provider … Assess provider knowledge and confidence,
practice workflow, and satisfaction among
providers and staff … Semi-structured interviews will also be conducted
with the lead provider and project manager at up … • The project team is conducting large-scale screening,
using a multilevel (patient, provider, and
-
www.ahrq.gov/es/hai/patient-safety-resources/advances-in-hai/hai-article13.html
June 01, 2014 - When agreement between the provider and the facility classification was required to define the hernia … For hernia repairs coded only by a provider or by a facility, we required additional evidence that an … , we prioritized the site and approach (i.e., laparoscopic vs. open) coded by the provider because the … If the final hernia categorization involved more than one site (i.e., if the provider coded for more … Classification (n=119,973)
Discordant Classification or Provider / Facility Only (n=20,659)
p
-
www.ahrq.gov/hai/patient-safety-resources/advances-in-hai/hai-article13.html
June 01, 2014 - When agreement between the provider and the facility classification was required to define the hernia … For hernia repairs coded only by a provider or by a facility, we required additional evidence that an … , we prioritized the site and approach (i.e., laparoscopic vs. open) coded by the provider because the … If the final hernia categorization involved more than one site (i.e., if the provider coded for more … Classification (n=119,973)
Discordant Classification or Provider / Facility Only (n=20,659)
p
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
December 27, 2024 - partners on improvement
teams 9
Examples of
CAHPS Narrative Items
1 What do you look for in a provider … 2 How does your provider measure up?
3 What has gone well?
4 What hasn’t gone well? … 5 How do you and your provider get along?