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  1. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
    July 27, 2021 - Provider identification The questions in this survey will refer to the provider named in Question … 1 as “this provider.” … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … Provider communi cation - 11. … Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider
  2. teamstepps.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - Translate Data Into Information Describing Quality Measures What a Plan or Provider … Measures Plain English Measure Labels Why Quality Measure Matters What a Plan or Provider … Influence a Quality Measure For some measures, it may be necessary to explain what the plan or provider … When the public is asked about quality measures, they also worry about holding a provider responsible … 2023 Page originally created February 2015 Internet Citation: Describe How a Plan or Provider
  3. teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
    April 29, 2024 - Child Clinician & Group Access AC9 Child saw provider … Group Patient-centered medical home PCMH4 Respondent and provider … Group Patient-centered medical home PCMH5 Respondent and provider … Group Patient-centered medical home PCMH6 Respondent and provider … Group Patient-centered medical home PCMH7 Respondent and provider
  4. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - Name of provider label goes here Is that right? … named in Question 1 as “this provider.” … How long has your child been going to this provider? … Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible … 0 Worst provider possible 1 2 3 4 5 6 7 8 9 10 Best provider possible Clerks and
  5. teamstepps.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - day he/she contacted provider's office How Well Providers Communicate with Patients Q11        Provider … explained things in a way that was easy to understand Q12        Provider listened carefully to patient … Q14        Provider showed respect for what patient had to say Q15        Provider spent enough time … with patient Providers' Use of Information to Coordinate Patient Care Q13        Provider knew important …                            Q18        Rating of provider Page last
  6. teamstepps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
    January 01, 2019 - Provider-Offered Insurance Products among U.S. … Health Systems, 2016 1 Provider-Offered Insurance Products Among U.S. … insurance product Indemnity fee-for-service plan Health maintenance organization (HMO) Preferred provider … insurance products that a respondent can report are health maintenance organization (HMO), preferred providerProvider-Offered Insurance Products Among U.S. Health Systems, 2016. CHSP Data Brief #5.
  7. teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
    April 29, 2024 - Patient-centered medical home (16) People with mobility impairments (30) Perceived bias (3) Provider … Adult Clinician & Group Access AC9 Patient saw provider … Adult Clinician & Group Health literacy C-HL2 Provider … Adult Clinician & Group Health literacy C-HL1 Provider … Adult Clinician & Group Health literacy C-HL4 Provider
  8. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - The next questions ask you to describe the care you get from this provider in your own words. … What are the most important things that you look for in a healthcare provider and their staff? … Q5 Please describe how you and your provider relate to and interact with each other. … Q3 What went well with this provider and their staff during your most recent visit? … Q5 Please describe your interactions with this provider and how you got along.
  9. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - Visits with a health care provider can be in person, by phone, or by video. … Name of provider label goes here Is that right? … Was your most recent visit with this provider in person? … Was your most recent visit with this provider a video visit? … Was your most recent visit with this provider by phone?
  10. teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff … What went well with this provider and their staff during your most recent visit? … Please describe your interactions with this provider and how you got along.
  11. teamstepps.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - It includes a few additional survey items to capture communication between the provider and child and … Patients' Rating of the Provider. Review measures from the CAHPS Clinician & Group Survey . … another kind of provider. … Is sampling for the Clinician & Group Survey done at the provider, practice site, or group level? … The Clinician & Group Survey can be administered at the provider, practice site, or group level.
  12. teamstepps.ahrq.gov/talkingquality/explain/support/help.html
    November 01, 2018 - will have a good idea of how to go about using quality information to make a decision about a health providerProvider Characteristics While it may not be feasible for you to collect and report information on … all provider characteristics that may be relevant to patients, you can provide a checklist that patients … For example, you can point out that: For some people, whether a provider speaks their primary language … For working people, whether a provider has office hours outside of typical working hours and days may
  13. teamstepps.ahrq.gov/cahps/quality-improvement/research/index.html
    March 01, 2024 - Research Team : Yale Evaluating and improving patient-provider interactions in ambulatory care … settings for Spanish-preferring patients and those with provider-patient language discordance Aim … language concordance (i.e., when the provider is fluent in the patient’s preferred language) and the … Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Provider and Coach Perspectives on Implementing Shadow Coaching to Improve Provider-Patient Interactions
  14. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - 1 as “this provider.” … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … Provider communi cation - 11. … Q11 Provider explained things in a way that was easy to understand Q12 Provider listened carefully … to patient Q14 Provider showed respect for what patient had to say Q15 Provider spent enough time
  15. teamstepps.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
    July 01, 2022 - To promote enhanced communication and information sharing within the patient-provider encounter, the … paired together, these strategies enhance communication and information sharing within the patient-provider … Diagnostic safety can be improved when a provider allows a patient to tell his or her health story without … Provider Training Slides  (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help … the impact of the toolkit from the patient’s perspective. 60 Seconds To Improve Diagnostic Safety Provider
  16. teamstepps.ahrq.gov/news/newsletters/e-newsletter/846.html
    January 01, 2023 - Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication found possible benefits … of provider-to-provider telehealth for inpatient care, newborns in rural hospitals, outpatient management … It also noted that using telehealth for provider education and mentoring might improve patient outcomes … , change provider behavior and increase provider knowledge and confidence in treating specific conditions … Telehealth-guided provider-to-provider communication to improve rural health: a systematic review.
  17. teamstepps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
    March 01, 2019 - Provider-Offered Medicare Advantage Plans Among U.S. … Health Systems, 2016 1 Provider-Offered Medicare Advantage Plans Among U.S. … variable indicating whether a system offered an MA plan, we began by identifying MA plans owned by a provider … • All other plan types: Organization offering one of the follow- ing: preferred provider organization … Provider-Offered Medicare Advantage Plans Among U.S. Health Systems, 2016. CHSP Data Brief #7.
  18. teamstepps.ahrq.gov/data/innovations/syh-dr.html
    January 01, 2024 - In addition, two provider files provide a limited set of hospital characteristics and are linkable to … Provider Files Medicaid Provider File. Medicare Provider File. … KB) Medicaid Person-Level File ( PDF , 217 KB) Medicaid Pharmacy File ( PDF , 86 KB) Medicaid Provider … KB) Medicare Person-Level File ( PDF , 234 KB) Medicare Pharmacy File ( PDF , 87 KB) Medicare Provider
  19. teamstepps.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
    June 01, 2021 - The provider hears, “My mom has pneumonia; therefore, she needs an antibiotic.” … The provider may feel pressured to prescribe antibiotics. … In this case, it is important that the provider clarifies the daughter’s concerns. … Her nurse calls the provider about the urine culture results. … This provider is different from the on-call provider from 2 days ago.
  20. teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - Child version: The first question asks respondents to say what they are looking for in a health care provider … The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The fifth question asks about the relationship between the patient and the provider. … and provider's relationship; a sixth question asks about the relationship between the child and the provider … is designed to prompt respondents to state the most important things they look for in a health care provider

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