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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - richness to this picture by asking patients
to describe their experiences:
1 What do you look for in a provider … 2 How does your provider measure up?
3 What has gone well?
4 What hasn’t gone well? … 5 How do you and your provider get along?
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
February 01, 2020 - As can be seen in this example, a practice site's mean score for the Provider Communication composite … Communication composite and the Provider Rating and strong but slightly smaller relationships between … Access to Care and Office Staff scores and the Provider Rating. … Correlations between top box composite scores and the provider rating in the Clinician & Group Survey … Composite measure
Provider rating
Getting timely appointments, care, and information
0.61
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar05/mixed_methods.pptx
December 03, 2013 - CBD Implementation
(Selected Measures from Planned Care) Team 1 Led by Provider A Team 5 Led by Provider … Productivity
(3 month average; relative value units) Team 1 Led by Provider A Team 5 Led by Provider … A Team 5 Led by Provider B
Coronary artery disease 77% 91%
Diabetes 65% 78%
Heart Failure 40% 38% … Employee Surveys
(average for the team) Team 1 Led by Provider A Team 5 Led by Provider B
Teamness ( … [On Team 1], no... we have so many regulars…” – Provider A (Team 1)
Remember Team 5 had higher quality
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
September 12, 2016 - suboxone-eligible or initiated patients to clinic]
[Regional Community Behavioral Health Service Provider … Contact Person
Number/Email
Relevant PostDischarge and/or Care Management Services
[Adult Day provider … 2]
[Point person]
[XXX]
[Daily activity, medication administration, nutrition]
[Adult Day provider … 2]
[Point person]
[XXX]
[Outreach and mobile services available]
[Housing provider 3]
[Point … ; call 2 days before discharge]
[Service provider, such as Aging and Disability Resource Center]
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook_execsummary.pdf
January 01, 2017 - L - - - - :;,,
from 3,443
medical practice sites
80%
of patients rated their
provider 9 or 10, … with 0
being the worst and 10
being the best provider
possible. … HIGHEST SCORING
MEASURES
Provider Communication
85%
of patients reported that
providers always
-
pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - contribute to discontinuity of care, reduce care opportunities for other patients, disrupt the patient-provider … reminders (see discussion below), patient financial incentives, and provider education. … Less effective (but still more effective than no intervention) were patient education, provider financial … incentives, and provider feedback.
6.R.2.b. … Increasing cancer screening: provider reminder and recall systems . Updated February 2006.
-
pcmh.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
February 14, 2013 - Date/time of appt
Provider name
Provider site information
Reason for appt
Provider phone
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pcmh.ahrq.gov/sites/default/files/publications/files/pcwork3.pdf
January 01, 2012 - U.S. primary care workforce by provider type, 2010
Primary care provider Number
Physicians 208,807 … 2.8% 3.0% 1.3% 9.1% 6.3% 4.2% 1.1% 0.8% 5%
U.S.
popu-
lation
Data derived from analysis of National Provider
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/safe-electronic/tool_safe-e-fetal-monitoring.docx
May 01, 2017 - Use uniform parameters for provider notification. … The rapid response may include—
· calling an in-house maternity care provider when patient’s provider … a multidisciplinary rapid response maternity care team, which may include an maternity care provider … , an L&D nurse, and an anesthesiology provider
Learn From Defects (CUSP Module)
Key Perinatal … This process may include—
· calling an in-house maternity care provider when patient’s provider is not
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-nov2014.pptx
January 01, 2014 - (C) with the provider using the electronic tasking function
This resulted in 100% verification of Pap … to verify result
Provider tasking colpo team to counsel and schedule
Colpo team performing patient … If all information was not completed, it was given back to the provider to redo (SM). … Scheduler uses EHR functionality to task provider that scheduling is complete (C). … Provider giving completed form to scheduler
Scheduler informing patient of date and time
Five Keys
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - When you think about the things that are most important to you, how do
your provider and his or her … Now we’d like to focus on anything that has gone well in your
experiences with your provider and his … Please describe how you and your provider relate to and interact with
each other. … She followed through on referring me, and then what the other provider
did for my problem. … My main provider then called to see if everything
was going better.
-
pcmh.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/postfall-assessment.html
January 01, 2013 - indication of injury do not move the patient; instead, immobilize cervical spine, and call treating medical provider … Inform treating medical provider.
Provide analgesia if required and not contraindicated. … indication of injury do not move the patient; instead, immobilize cervical spine, and call treating medical provider … Notify treating medical provider immediately if any change in observations. … Notify the treating medical provider at the time of the incident, and schedule an interdisciplinary review
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/b4_combo_documentationcoding.pdf
March 15, 2016 - The CDI specialist is the bridge between the coder and provider. … careful education, executive support, and provider champions. … Query the provider for
clarification if needed. … Query the provider for
clarification if needed. … The reaction must be documented by a
treating provider.
-
pcmh.ahrq.gov/page/necessary-not-sufficient-hitech-act-and-health-information-technologys-potential-build-medic-1
June 01, 2010 - Key: CMS = Centers for Medicare & Medicaid Services; CPOE = computerized provider order entry; EHR = … - Perform medication reconciliation, especially when patient moves from one health care setting or provider … Use of EHRs Continuous access to care Engage patients and families - None - Provide secure patient-provider
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-oxytocin.docx
May 01, 2017 - Use uniform parameters for maternal and fetal monitoring and provider notification prior to initiation … notification and provider response expectations. … Use of uniform, unit-established parameters for provider notification and expectations for provider response … Provider notification parameters and standing orders for response to complications
Provider Notification … to bolus.
· Notify provider of actions taken and maternal-fetal response.
-
pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-slides.html
July 01, 2023 - Uniform parameters for maternal and fetal monitoring and provider notification prior to initiation of … Maternal and fetal parameters for provider notification. … Parameters for monitoring and provider notification. … Uniform parameters for maternal and fetal monitoring and provider notification prior to initiation of … Unit-established process for timely provider notification and response expectations.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - Next we’d like to focus on any experiences in the last 6 months with
your provider and the staff in … Please describe how you and your provider relate to and interact with
each other. … Please describe how you and your provider relate to and interact with each other. … Please describe how you and your child’s provider relate to and interact with each other.
PN-6. … Please describe how your child and his or her provider relate to and interact with each
other.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
January 01, 2022 - (Item DXC2, NA/DK/MI = 43%)
60
When a provider thinks another provider in this office/system may … have missed a diagnosis, they inform that provider. … (Item DXC2) 46% 58% 57% 65% 71% 46%
When a provider thinks another provider in this office/system may … (Item DXC2) 60% 58% 59%
When a provider thinks another provider in this office/system may have missed … a diagnosis, they inform that
provider.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/ed-workflowdiagrams.pdf
January 01, 2018 - Provider assigns
patient to self and
evaluates patient. … Provider assigns
patient to self and
evaluates patient. … Provider assigns
patient to self and
evaluates patient. … unclear how often this is actually done.
3 CURB-65 Tool is activated as an interruptive alert to
provider
-
pcmh.ahrq.gov/research/findings/factsheets/primary/pcwork3/index.html
July 01, 2018 - U.S. primary care workforce by provider type, 2010
Primary care provider
Number
Physicians
208,807 … 3.0%
1.3%
9.1%
6.3%
4.2%
1.1%
0.8%
5%
Note: Data derived from analysis of National Provider