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pcmh.ahrq.gov/questions/question-builder/faqs.html
October 01, 2021 - Question: How do I share my questions with my provider? … QuestionBuilder app on your mobile device and clear them using the “clear” button after you visit your provider … Question: How are data transferred from my mobile device to my email or calendar provider? … Answer: You can learn more about communicating with your healthcare provider at https://www.ahrq.gov
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pcmh.ahrq.gov/research/findings/factsheets/translating/action3/actionIIIpartners.html
June 01, 2019 - States in Which Health Care Provider Organizations Are Located: AL, MA, NY, PA. … States in Which Health Care Provider Organizations Are Located: All plus DC and PR. … States in Which Health Care Provider Organizations Are Located: MD. … States in Which Health Care Provider Organizations Are Located: DC, MD, VA. … States in Which Health Care Provider Organizations Are Located: MI, MS, PA.
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
March 01, 2023 - For some strategies, both health plans and provider groups have a role to play, even if one is more " … degree of influence a plan can exert depends in part on the structure of its relationship with its provider … Performance
Private Feedback on Provider Performance
Value-Based Payments
Return to Contents … Public Reporting on Provider Performance
Public reporting on provider performance can help patients … Private Feedback on Provider Performance
As a substitute or complement to public performance reports
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Prompt survey respondents to tell a clear and
comprehensive story about their experience with a
provider … What are the most important things that you look for in a healthcare
provider and the staff in his or … When you think about the things that are most important to you, how do
your provider and the staff in … Next we’d like to focus on any experiences in the last 3 months with your
provider and the staff in … Please describe how you and your provider relate to and interact with
each other.
15
www.ahrq.gov
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pcmh.ahrq.gov/chsp/data-resources/highlights.html
April 01, 2022 - System Participation in Accountable Care Organizations (ACOs) , 2016 (PDF, 775 KB)
Data Brief 5: Provider-Offered … Health System Participation in Medicare Bundled Payment Models, 2016 (PDF, 580 KB)
Data Brief 7: Provider-Offered
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Use best practices
– Open-book exercise
Our experience – 4 area balance
– Staff interactions
– Provider … interactions
– Wait times
– Test results
Overcoming Barriers
Barrier Solution
Provider buy-in … Showing individual and team results
Leader bandwidth Link to other priorities
Provider cynicism and … review
Results – Improvement in Scores
Mass General results:
Ortho – staff scores
surpassed provider … scores
Other division – chair buy in
– went from bottom to top
performer for provider
scores
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pcmh.ahrq.gov/topics/racial-ethnic-minorities.html
March 23, 2023 - outcomes among minority populations may be attributable to such healthcare-related risk factors as provider … biases, poor provider-patient communication, lower levels of health literacy, and systemic racism and … 2020 study found that Asian Americans, including Asian ethnic-groups, reported lower rates of patient-provider … Recent Research Studies
African American patient-provider communication about glaucoma vision
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - WORDS
Please tell us in your own words about your experiences with the care and services from
your provider … What are the most important things that you look for in a healthcare provider and the
staff in his or … When you think about the things that are most important to you, how do your provider
and the staff in … Now we’d like to focus on any experiences in the last 3 months with your provider and
the staff in his … Please describe how you and your provider relate to and interact with each other.
30
The NYP Patient
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - According to our records, you have visited a [NAME OF PROVIDER] clinic in the last 12 months. … Answer only for the care you got from [NAME OF PROVIDER].
3. … In the last 12 months, did you call or go to a [NAME OF PROVIDER] clinic to get an appointment for an … In the last 12 months, after you checked in for your appointment at a [NAME OF PROVIDER] clinic, were … Do you know if [NAME OF PROVIDER] has a website?
1|_| Yes
2|_| No If No, go to #65
63.
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Provider gave easy to understand instructions about medicines
C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. … Provider suggested ways to help patient remember to take medicines
Health Literacy Items for Hospitals
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pcmh.ahrq.gov/sites/default/files/publications/files/dischargeprep.pdf
February 14, 2013 - if Needed****
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … Fax #:
4
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider
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pcmh.ahrq.gov/sdoh/health-systems-research.html
December 01, 2022 - Patient-provider communication disparities by limited English proficiency (LEP): trends from the U.S. … AHRQ researchers found that before 2010 patient-provider communication was getting worse among LEP individuals … and disparities in patient-provider communication were widening. … After 2010, patient-provider communication improved for LEP individuals and language disparities by English
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/labor-delivery-unit/tool_safe-csection.docx
May 01, 2017 - particularly useful—
· for communicating a sense of urgency when requesting other unit personnel and provider … |_| Primary maternity care provider (if other than surgeon)
Team reviews:
|_| Patient name
|_| Patient … Additional instruments needed/anticipated:
|_| Yes |_| No
Anesthesia provider confirms:
Type of anesthesia … concerns:
|_| Yes |_| No If yes, specify_______________________________________
Pediatric provider … :
|_| Yes______________________________________________________________
|_| No concerns
Pediatric provider
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pcmh.ahrq.gov/chsp/data-resources/compendium.html
December 01, 2023 - 2.4 MB)
Health System Participation in Accountable Care Organizations (ACOs), 2016 (PDF, 492 KB)
Provider-Offered … PDF, 326 KB)
Health System Participation in Medicare Bundled Payment Models, 2016 (PDF, 580 KB)
Provider-Offered
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-report-2024.pdf
January 01, 2024 - (Item DXC2, NA/DK/MI = 41%) 63
When a provider thinks another provider in this
office/system may have … (Item
DXC2) 65% 68% 62% 58%
When a provider thinks another provider in this office/system may have … (Item DXC2) 46% 63% 54% 71% 84% 66%
When a provider thinks another provider in this office/system may … (Item DXC2) 75% 64% 63%
When a provider thinks another provider in this office/system may have missed … a diagnosis,
they inform that provider.
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pcmh.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar05/mixedmethods.html
June 01, 2017 - CBD Implementation
(Selected Measures from Planned Care)
Team 1 Led by Provider A
Team 5 Led … ” – Provider A (Team 1)
“… somebody comes in for bronchitis and… hasn’t had a mammogram; hasn’ … ” – Provider B (Team 5)
Slide 31
Is Implementation Higher Among Those Emphasizing Quality Over … A
Team 5 Led by Provider B
Work RVUs (ratio)
1.94
1
Appointment count (ratio)
1.47
1 … Employee Surveys
(average for the team)
Team 1 Led by Provider A
Team 5 Led by Provider B
Teamness
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - The next questions
ask you to describe the care you get from this provider in your own words. … What went well with this provider and their staff in the last 6 months? … What are the most important things that you look for in a healthcare
provider and their staff? … What went well with this provider and their staff in the last 6 months? … Q5: Please describe your interactions with this provider and how you got along.
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pcmh.ahrq.gov/cpi/about/nac/pcortf-snac/pham.html
November 01, 2022 - Pham has published extensively on provider payment policy and its intersection with health disparities … , quality performance, provider behavior, and market trends.
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pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-5-working-with-safety-net-practices.pdf
September 01, 2015 - TNA is
also measured for each site, each pod, and each provider. … The
provider and MA sit facing each other on the pod. … Patients are
empaneled both to a pod and to a provider/MA dyad. … However, patients empaneled to a stressed provider are not switched to another provider in order
to … These visits ideally take place immediately after the provider visit.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sdoh/SDOH-overview-presentation.pdf
July 01, 2022 - Sources on Healthcare Context
Subtopic Data Source Variables Level
Distance to
providers
•
•
CMS Provider … department
Distance to nearest urgent care
center
•
•
ZIP Code, Census tract
ZIP Code, Census tract
Provider … Commercial (e.g., Blue
Health Intelligence, MarketScan, Optum)
• AHRQ’s HCUP
ZIP Code of patient or provider … County of patient or provider
Administrative Data • MDS for Nursing Home and Swing Bed Providers
• … OASIS for Home Health Providers
ZIP Code of provider
County of provider
Survey Data • AHRQ’s MEPS-Household