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monahrq.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
July 01, 2022 - To promote enhanced communication and information sharing within the patient-provider encounter, the … paired together, these strategies enhance communication and information sharing within the patient-provider … Diagnostic safety can be improved when a provider allows a patient to tell his or her health story without … Provider Training Slides (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help … the impact of the toolkit from the patient’s perspective.
60 Seconds To Improve Diagnostic Safety Provider
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monahrq.ahrq.gov/sites/default/files/publications/files/ahcptemplsp.pdf
February 14, 2013 - (in Spanish)
Provider name
Provider site information
Reason for appt
Provider phone … applicable, include:}
Trate de dejar de fumar: Llame [contact information]
8
Preguntas para [provider … of appointment (in Spanish)
Marque esta caja y escriba notas para recordarse cuando hable con [provider … [Patient name]Dia de Alta: [discharge date]
Cada día sigue este horario:Medicinas
Preguntas para [provider
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
August 08, 2012 - Did this unapproachable provider detract from the teamwork climate in the unit? … Did the provider you shadowed seem comfortable working with this difficult provider?
2. … Was one provider approached more often for patient issues? … , provider overwhelmed)? … Yes
No
N/A
Provider skill: Did the provider you shadowed seem skilled at all procedures he or she
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement
1
Issue … Brief
How Two Provider Groups Are Using the CAHPS® Clinician & Group
Survey for Quality Improvement … • Patients’ Rating of the Provider. … With each provider,
they examined the score for the overall rating of
the provider, along with patient … Provider explained things in a way that was
easy to understand;
2.
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monahrq.ahrq.gov/data/innovations/syh-dr.html
April 01, 2024 - In addition, two provider files provide a limited set of hospital characteristics and are linkable to … Provider Files
Medicaid Provider File.
Medicare Provider File. … KB)
Medicaid Person-Level File ( PDF , 217 KB)
Medicaid Pharmacy File ( PDF , 86 KB)
Medicaid Provider … KB)
Medicare Person-Level File ( PDF , 234 KB)
Medicare Pharmacy File ( PDF , 87 KB)
Medicare Provider
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monahrq.ahrq.gov/news/newsletters/e-newsletter/846.html
January 01, 2023 - Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication found possible benefits … of provider-to-provider telehealth for inpatient care, newborns in rural hospitals, outpatient management … It also noted that using telehealth for provider education and mentoring might improve patient outcomes … , change provider behavior and increase provider knowledge and confidence in treating specific conditions … Telehealth-guided provider-to-provider communication to improve rural health: a systematic review.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
January 01, 2018 - Provider available?
Clinical assessment by
provider.
Wait in exam room. … Flagged in EHR once
provider places order
or signs off on
encounter.
Wrap up activities. … Provider available?
Clinical assessment by
provider.
Wait in exam room. … Flagged in EHR once
provider places order
or signs off on
encounter.
Wrap up activities. … Provider available?
Clinical assessment by
provider.
Wait in exam room.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
March 01, 2019 - Provider-Offered Medicare Advantage Plans Among U.S. … Health Systems, 2016
1
Provider-Offered Medicare Advantage
Plans Among U.S. … variable indicating whether a system offered an
MA plan, we began by identifying MA plans owned by a provider … • All other plan types: Organization offering one of the follow-
ing: preferred provider organization … Provider-Offered Medicare Advantage Plans
Among U.S. Health Systems, 2016. CHSP Data Brief #7.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_cg_cahps_chartbook.pdf
January 01, 2018 - of patients rated t heir provider 9 or
10, w i th 0 being the worst and 10
being the best provider … than one provider … 7,087
Provider showed respect 3% 8% 89% 30 6,646
Provider spent enough tim e
4% 13% 83%
305,852 … number from 0 to 10, where 0 is the worst provider possible
and 10 is the best provider possible, what … number would you use to
rate this provider?
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monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/pridx-framework.pdf
July 05, 2023 - conceptualizes diag-
nostic safety links to care provision, 2) illustrates ways to
promote payer and provider … PRIDx could help
facilitate collaborative payer-provider approaches to improve
diagnostic safety and … More consistent data would be needed to associate
observed performance patternswith provider payment … Nevertheless, several strategies for payer and provider
collaboration have limited provider financial … What we know about
provider consolidation. Washington, DC: Kaiser Family Foundation.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/communication-facilitator-guide.docx
June 01, 2021 - The provider hears, “My mom has pneumonia; therefore, she needs an antibiotic.” … The provider may feel pressured to prescribe antibiotics. … In this case, it is important that the provider clarifies the daughter’s concerns. … Her nurse calls the provider about the urine culture results. … This provider is different from the on-call provider from 2 days ago.
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monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
July 01, 2023 - Child version:
The first question asks respondents to say what they are looking for in a health care provider … The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The fifth question asks about the relationship between the patient and the provider. … and provider's relationship; a sixth question asks about the relationship between the child and the provider … is designed to prompt respondents to state the most important things they look for in a health care provider
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Prompt survey respondents to tell a clear and
comprehensive story about their experience with a
provider … What are the most important things that you look for in a healthcare
provider and the staff in his or … When you think about the things that are most important to you, how do
your provider and the staff in … Next we’d like to focus on any experiences in the last 3 months with your
provider and the staff in … Please describe how you and your provider relate to and interact with
each other.
15
www.ahrq.gov
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Use best practices
– Open-book exercise
Our experience – 4 area balance
– Staff interactions
– Provider … interactions
– Wait times
– Test results
Overcoming Barriers
Barrier Solution
Provider buy-in … Showing individual and team results
Leader bandwidth Link to other priorities
Provider cynicism and … review
Results – Improvement in Scores
Mass General results:
Ortho – staff scores
surpassed provider … scores
Other division – chair buy in
– went from bottom to top
performer for provider
scores
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monahrq.ahrq.gov/research/findings/factsheets/translating/action3/actionIIIpartners.html
June 01, 2019 - States in Which Health Care Provider Organizations Are Located: AL, MA, NY, PA. … States in Which Health Care Provider Organizations Are Located: All plus DC and PR. … States in Which Health Care Provider Organizations Are Located: MD. … States in Which Health Care Provider Organizations Are Located: DC, MD, VA. … States in Which Health Care Provider Organizations Are Located: MI, MS, PA.
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monahrq.ahrq.gov/talkingquality/plan/gain-trust.html
November 01, 2018 - To earn the cooperation and support of provider organizations, consider the following ideas for making … Many reporting projects include provider representatives in an advisory board and/or a specific project … At a minimum, have a plan for communicating with the provider organizations at key steps in the project … Elicit Feedback
Seek provider feedback at key points along the way:
When selecting data sources and … happens to you, you may want to consider alternative reporting strategies that are less dependent on provider
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monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
March 01, 2020 - Consider costs before deciding on a particular service or choosing a specific provider. … Health plans that have implemented this strategy generally report provider-specific information on the … CMS publishes the Medicare Provider Utilization and Payment Data , which summarizes utilization and … charge, the plan's contracted "allowed amount" for that service, the amount the plan reimbursed the provider … Price transparency for MRIs increased use of less costly providers and triggered provider competition
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - WORDS
Please tell us in your own words about your experiences with the care and services from
your provider … What are the most important things that you look for in a healthcare provider and the
staff in his or … When you think about the things that are most important to you, how do your provider
and the staff in … Now we’d like to focus on any experiences in the last 3 months with your provider and
the staff in his … Please describe how you and your provider relate to and interact with each other.
30
The NYP Patient
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - According to our records, you have visited a [NAME OF PROVIDER] clinic in the last 12 months. … Answer only for the care you got from [NAME OF PROVIDER].
3. … In the last 12 months, did you call or go to a [NAME OF PROVIDER] clinic to get an appointment for an … In the last 12 months, after you checked in for your appointment at a [NAME OF PROVIDER] clinic, were … Do you know if [NAME OF PROVIDER] has a website?
1|_| Yes
2|_| No If No, go to #65
63.
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monahrq.ahrq.gov/sites/default/files/publications/files/dischargeprep.pdf
February 14, 2013 - if Needed****
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … Fax #:
4
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider … appointment
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax:
Provider