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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - Provider
identification
The questions in this survey
will refer to the provider
named in Question … 1 as “this
provider.” … The questions in this survey will
refer to the provider named in
Question 1 as “this provider.” … Provider
communi
cation
-
11. … Using any number from 0
to 10, where 0 is the worst
provider possible and 10 is
the best provider
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ahrqpubs.ahrq.gov/talkingquality/translate/labels/describe.html
January 01, 2023 - Translate Data Into Information
Describing Quality Measures
What a Plan or Provider … Measures
Plain English Measure Labels
Why Quality Measure Matters
What a Plan or Provider … Influence a Quality Measure
For some measures, it may be necessary to explain what the plan or provider … When the public is asked about quality measures, they also worry about holding a provider responsible … 2023
Page originally created February 2015
Internet Citation: Describe How a Plan or Provider
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=6
April 29, 2024 - Child
Clinician & Group
Access
AC9
Child saw provider … Group
Patient-centered medical home
PCMH4
Respondent and provider … Group
Patient-centered medical home
PCMH5
Respondent and provider … Group
Patient-centered medical home
PCMH6
Respondent and provider … Group
Patient-centered medical home
PCMH7
Respondent and provider
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - Name of provider label goes here
Is that right? … named in Question 1 as “this provider.” … How long has your child been going to this
provider? … Using any number from 0 to 10, where 0 is
the worst provider possible and 10 is the
best provider possible … 0 Worst provider possible
1
2
3
4
5
6
7
8
9
10 Best provider possible
Clerks and
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - day he/she contacted provider's office
How Well Providers Communicate with Patients
Q11 Provider … explained things in a way that was easy to understand
Q12 Provider listened carefully to patient … Q14 Provider showed respect for what patient had to say
Q15 Provider spent enough time … with patient
Providers' Use of Information to Coordinate Patient Care
Q13 Provider knew important …
Q18 Rating of provider
Page last
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
January 01, 2019 - Provider-Offered Insurance Products among U.S. … Health Systems, 2016
1
Provider-Offered Insurance Products
Among U.S. … insurance
product
Indemnity
fee-for-service plan
Health maintenance
organization (HMO)
Preferred provider … insurance products that a respondent can report are health
maintenance organization (HMO), preferred provider … Provider-Offered Insurance Products Among
U.S. Health Systems, 2016. CHSP Data Brief #5.
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
April 29, 2024 - Patient-centered medical home
(16)
People with mobility impairments
(30)
Perceived bias
(3)
Provider … Adult
Clinician & Group
Access
AC9
Patient saw provider … Adult
Clinician & Group
Health literacy
C-HL2
Provider … Adult
Clinician & Group
Health literacy
C-HL1
Provider … Adult
Clinician & Group
Health literacy
C-HL4
Provider
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - The next
questions ask you to describe the care
you get from this provider in your own
words. … What are the most important things that you look for
in a healthcare provider and their staff? … Q5 Please describe how you and your provider relate to
and interact with each other. … Q3 What went well with this provider and their staff during your most recent visit? … Q5 Please describe your interactions with this provider and how you got along.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Visits with a health care provider can be in
person, by phone, or by video. … Name of provider label goes here
Is that right? … Was your most recent visit with this
provider in person? … Was your most recent visit with this
provider a video visit? … Was your most recent visit with this
provider by phone?
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff … What went well with this provider and their staff during your most recent visit? … Please describe your interactions with this provider and how you got along.
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ahrqpubs.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - It includes a few additional survey items to capture communication between the provider and child and … Patients' Rating of the Provider.
Review measures from the CAHPS Clinician & Group Survey . … another kind of provider. … Is sampling for the Clinician & Group Survey done at the provider, practice site, or group level? … The Clinician & Group Survey can be administered at the provider, practice site, or group level.
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ahrqpubs.ahrq.gov/talkingquality/explain/support/help.html
November 01, 2018 - will have a good idea of how to go about using quality information to make a decision about a health provider … Provider Characteristics
While it may not be feasible for you to collect and report information on … all provider characteristics that may be relevant to patients, you can provide a checklist that patients … For example, you can point out that:
For some people, whether a provider speaks their primary language … For working people, whether a provider has office hours outside of typical working hours and days may
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - 1
Provider
identification
Patient usually sees this
provider for care 2
Patient usually sees … within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … 19
Provider spent enough
time with patient
15 Provider spent enough time with patient 20
Care … Coordination
Provider knew important
information about patient’s
medical history
13
Provider … 10 is
the best provider possible,
what number would you use
to rate this provider?
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ahrqpubs.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - Research Team : Yale
Evaluating and improving patient-provider interactions in ambulatory care … settings for Spanish-preferring patients and those with provider-patient language discordance
Aim … language concordance (i.e., when the provider is fluent in the patient’s preferred language) and the … Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Provider and Coach Perspectives on Implementing Shadow Coaching to Improve Provider-Patient Interactions
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - 1 as “this
provider.” … The questions in this
survey will refer to
the provider named
in Question 1 as “this
provider.” … Provider
communi
cation
-
11. … Q11 Provider explained things in a way that was easy to understand
Q12 Provider listened carefully … to patient
Q14 Provider showed respect for what patient had to say
Q15 Provider spent enough time
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ahrqpubs.ahrq.gov/diagnostic-safety/tools/engaging-patients-improve.html
July 01, 2022 - To promote enhanced communication and information sharing within the patient-provider encounter, the … paired together, these strategies enhance communication and information sharing within the patient-provider … Diagnostic safety can be improved when a provider allows a patient to tell his or her health story without … Provider Training Slides (PowerPoint, 2 MB) is a short slide presentation with speaker’s notes to help … the impact of the toolkit from the patient’s perspective.
60 Seconds To Improve Diagnostic Safety Provider
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ahrqpubs.ahrq.gov/news/newsletters/e-newsletter/846.html
January 01, 2023 - Improving Rural Health Through Telehealth-Guided Provider-to-Provider Communication found possible benefits … of provider-to-provider telehealth for inpatient care, newborns in rural hospitals, outpatient management … It also noted that using telehealth for provider education and mentoring might improve patient outcomes … , change provider behavior and increase provider knowledge and confidence in treating specific conditions … Telehealth-guided provider-to-provider communication to improve rural health: a systematic review.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
January 01, 2018 - Provider available?
Clinical assessment by
provider.
Wait in exam room. … Flagged in EHR once
provider places order
or signs off on
encounter.
Wrap up activities. … Provider available?
Clinical assessment by
provider.
Wait in exam room. … Flagged in EHR once
provider places order
or signs off on
encounter.
Wrap up activities. … Provider available?
Clinical assessment by
provider.
Wait in exam room.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
March 01, 2019 - Provider-Offered Medicare Advantage Plans Among U.S. … Health Systems, 2016
1
Provider-Offered Medicare Advantage
Plans Among U.S. … variable indicating whether a system offered an
MA plan, we began by identifying MA plans owned by a provider … • All other plan types: Organization offering one of the follow-
ing: preferred provider organization … Provider-Offered Medicare Advantage Plans
Among U.S. Health Systems, 2016. CHSP Data Brief #7.
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ahrqpubs.ahrq.gov/data/innovations/syh-dr.html
January 01, 2024 - In addition, two provider files provide a limited set of hospital characteristics and are linkable to … Provider Files
Medicaid Provider File.
Medicare Provider File. … KB)
Medicaid Person-Level File ( PDF , 217 KB)
Medicaid Pharmacy File ( PDF , 86 KB)
Medicaid Provider … KB)
Medicare Person-Level File ( PDF , 234 KB)
Medicare Pharmacy File ( PDF , 87 KB)
Medicare Provider