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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
    June 25, 2014 - Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? www.cahps.ahrq.gov Part Two How can we improve the collection of patient comments? 21 www.cahps.ahrq.gov Learning from Patient Comments: From Anecdote to Science OUR GOAL FOR THE RESEARCH AND OUR ASPIRATION F…
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-training-final508.pdf
    April 03, 2018 - Teach-Back: How To Use the Training Toolkit The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Teach-Back How To Use the Training Toolkit What is the teach-back strategy? Teach-back is an evidence-based health literacy intervention that promotes: � Patient engagement…

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