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Showing results for "program".
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.htmlMay 01, 2023 - Tool: Closed-Loop Communication Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back. The illustration below captures the three key elements of closed-loop communication.
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www.ahrq.gov/teamstepps-program/curriculum/team/tools/huddle.htmlMay 01, 2023 - Monitoring and Modifying the Plan: Huddle The Huddle is a tool for communicating adjustments to a care plan that is already in place. When a plan is or has to be altered due to changes in the patient’s condition or team membership, or the current plan is not working, either the designated leader or a situatio…
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www.ahrq.gov/teamstepps-program/curriculum/team/tools/index.htmlJuly 01, 2023 - Department of Defense (DoD) Patient Safety Program, The Joint Commission, the U.S.
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www.ahrq.gov/teamstepps-program/curriculum/team/overview/index.htmlMay 01, 2023 - Section 1: Overview of Key Communication Concepts and Tools This section provides an overview of the key concepts and tools in the Team Leadership Module. More explanations and illustrations are provided in section 2 of this module ; section 3 includes methods for teaching the concepts and tools for this modu…
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www.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.htmlJune 01, 2023 - Section 1: Overview of Key Concepts and Tools This section provides an overview of the key concepts and tools in the Communication Module. More explanations and illustrations are provided in section 2 of this module ; methods for teaching the concepts and tools for this module are in section 3 . Information a…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.htmlJuly 01, 2023 - Section 2: Explanation of Key Concepts and Tools This section contains explanations and illustrations to help you better understand and appreciate the importance of TeamSTEPPS communication concepts and tools. If you teach this content or want additional insights into how the material can be more fully learned,…
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www.ahrq.gov/teamstepps-program/curriculum/situation/tools/monitoring.htmlJune 01, 2023 - Tool: Cross-Monitoring Ongoing cross‐monitoring of the care environment helps everyone recognize risks and errors. It allows individuals and teams to take steps to correct the issue before harm or injury to the patient occurs. As one example, e-ICUs have proven the value of having remote staff cross-monitoring …
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www.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.htmlAugust 01, 2023 - Section 3: Teaching the Key Concepts and Tools TeamSTEPPS 3.0 has been taught in a 2-day format, is often taught in a half-day format, and is also frequently taught in smaller segments that are only 15-30 minutes long. While in-person trainings have been the norm, virtual trainings using an online platform are …
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www.ahrq.gov/teamstepps-program/curriculum/mutual/overview/index.htmlJuly 01, 2023 - Section 1: Overview of Mutual Support Key Concepts and Tools This section provides an overview of the key concepts and tools in the Mutual Support Module. More explanations and illustrations are provided in section 2 of this module ; methods for teaching the concepts and tools for this module are in section 3…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sharq.htmlMay 01, 2023 - Tool: SHARQ S ituation H istory A ssessment R ecommendations/Result Q uestions
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www.ahrq.gov/teamstepps-program/curriculum/team/teach/index.htmlAugust 01, 2023 - Section 3: Teaching the Key Concepts and Tools TeamSTEPPS has been taught in a 2-day format, is often taught in a half-day format, and is also frequently taught in smaller segments that are only 15-30 minutes long. In the introduction and each module, we provide advice to instructors on how to teach relevant co…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/anticipate.htmlMay 01, 2023 - Tool: ANTICipate A dministrative data N ew clinical information T asks to be performed I llness severity C ontingency plans for changes
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre-teach.htmlMay 01, 2023 - Guidance for Teaching Section 4: Implementation Who Should Teach and Learn These Topics Only instructors with substantial experience teaching and implementing TeamSTEPPS across an organization or units should use the material in section 4: Implementation. Ideally, multiple trainers should lead trainings discu…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.htmlMay 01, 2023 - Tool: Handoff A handoff is a standardized method for transferring information, along with authority and responsibility, during transitions in patient care. Handoffs include the transfer of knowledge and information about the degree of uncertainty (uncertainty about diagnoses, etc.), response to treatment, recen…
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.htmlMay 01, 2023 - Tool: Teach-Back A teach‐back is an evidence‐based health literacy intervention that promotes patient engagement, patient safety, adherence, and quality . 1 In a teach-back, you ask the patient or family caregiver to explain the information they need to know or actions they need to take, in their own words. Te…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.htmlMay 01, 2023 - Tool: Two-Challenge Rule The Two-Challenge Rule is another tool used to facilitate team members' speaking up. It was developed to manage conflict when team members’ perception of a situation differs. Human factor experts developed the rule to help airline captains prevent disasters when otherwise excellent deci…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/conflict.htmlJuly 01, 2023 - Concept: Conflict in Teams It is important to acknowledge that conflict can occur between staff members or between staff and patients or family caregivers. Conflict is inevitable in all groups because individuals have different needs, perspectives, and priorities. These differences can result in two distinct ca…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.htmlJuly 01, 2023 - Tool: DESC The DESC script is a constructive approach to managing and resolving conflict. While used to address both informational and interpersonal conflict, it is most effective with the latter. It is especially appropriate for major conflicts such as hostile or harassing behaviors that are putting the well-b…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.htmlMay 01, 2023 - Tool: CUS Using the CUS technique provides another tool for advocacy, assertion, and mutual support. Signs with words such as "danger," "warning," and "caution" are common in the medical arena. They catch the viewer’s attention. In verbal communication, "CUS" and other signal phrases have a similar effect. If a…
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www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.htmlJune 01, 2023 - Tool: Formative Feedback While feedback in general can be verbal or nonverbal and intentional or unintentional, formative feedback is information deliberately provided to improve team performance. The ability to communicate self-improvement information in a useful way is an important skill in the team improveme…
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