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301. TeamSTEPPS Video: Applying CUS and Teach Back in Inpatient Setting | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
     August 01, 2023 - TeamSTEPPS Video: Applying CUS and Teach Back in Inpatient Setting   YouTube embedded video: https://www.youtube-nocookie.com/embed/M-w9wFEuPFc TeamSTEPPS: Applying CUS and Teach Back in Inpatient Setting (5:07) This video, created by the University of Rochester Medical Center, demonstrates the use of the…

302. TeamSTEPPS Video: Limited English Proficiency Safety: Checkback | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/resources/additional/check-back.html
     July 01, 2023 - TeamSTEPPS Video: Limited English Proficiency Safety: Checkback   YouTube embedded video: https://www.youtube-nocookie.com/embed/cv80jkewwxw TeamSTEPPS: Limited English Proficiency Safety: Checkback (57 seconds) Clarifying the meaning of a patient’s reported symptoms can make the difference between timely…

303. TeamSTEPPS Video: Limited English Proficiency Safety: CUS Words | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/resources/additional/cus-words.html
     July 01, 2023 - TeamSTEPPS Video: Limited English Proficiency Safety: CUS Words   YouTube embedded video: https://www.youtube-nocookie.com/embed/ny1kr93_sKk TeamSTEPPS: Limited English Proficiency Safety: CUS Words (46 seconds) Using plain language to describe specific procedures can help patients understand whether they…

304. Section 2: Explanation of Mutual Support Key Concepts and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/index.html
     June 01, 2023 - Section 2: Explanation of Mutual Support Key Concepts and Tools This section contains explanations and illustrations to help you better understand and appreciate the importance of TeamSTEPPS mutual support concepts and tools. If you teach this content or want additional insights into how the material can be mor…

305. Tool: SBAR | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
     November 01, 2019 - Tool: SBAR SBAR, which stands for Situation, Background, Assessment, and Recommendation (or Request), is a structured communication framework that can help teams share information about the condition of a patient or team member or about another issue your team needs to address. In phrasing a conversation with…

306. Section 2: Explanation of Key Concepts and Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/tools/index.html
     June 01, 2023 - Section 2: Explanation of Key Concepts and Tools This section contains explanations and illustrations to help you better understand and appreciate the importance of situation monitoring and TeamSTEPPS situation monitoring tools. If you teach this content or want additional insights on how the material can be mo…

307. Monitoring and Modifying the Plan: Huddle | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/team/tools/huddle.html
     May 01, 2023 - Monitoring and Modifying the Plan: Huddle The Huddle is a tool for communicating adjustments to a care plan that is already in place. When a plan is or has to be altered due to changes in the patient’s condition or team membership, or the current plan is not working, either the designated leader or a situatio…

308. Tool: I'M SAFE Checklist | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/tools/safe.html
     June 01, 2023 - Tool: I'M SAFE Checklist Being aware of, and honest about, your own physical, mental, and emotional health is a vital component of situation monitoring. “I’M SAFE” is a simple checklist that can be used to assess the ability of you or your team members to perform safely. While the checklist is simple, it is not…

309. Tool: Cross-Monitoring | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/tools/monitoring.html
     June 01, 2023 - Tool: Cross-Monitoring Ongoing cross‐monitoring of the care environment helps everyone recognize risks and errors. It allows individuals and teams to take steps to correct the issue before harm or injury to the patient occurs. As one example, e-ICUs have proven the value of having remote staff cross-monitoring …

310. Tool: Call-Out | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/callout.html
     May 01, 2023 - Tool: Call-Out A call-out is a tool used to communicate important or critical information. Call-outs inform all team members simultaneously during situations. Critical information called out in these situations helps the team anticipate and prepare for vital next steps in patient care. They also benefit a recor…

311. Tool: Closed-Loop Communication | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html
     May 01, 2023 - Tool: Closed-Loop Communication Closed-loop communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods including call-outs, check-backs, and teach-back. The illustration below captures the three key elements of closed-loop communication.

312. Tool: The Five "Whats" of Diagnostic Reflective Practice (KAICS) | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/situation/tools/whats.html
     June 01, 2023 - Tool: The Five "Whats" of Diagnostic Reflective Practice (KAICS) The five‐question mnemonic “KAICS” can help develop a reflective mindset and aid in the situation monitoring process. What do I KNOW? Review objective and subjective data given the evidence, possible biases, and assumptions.  What are the A…

313. Tool: Handoff | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
     May 01, 2023 - Tool: Handoff A handoff is a standardized method for transferring information, along with authority and responsibility, during transitions in patient care. Handoffs include the transfer of knowledge and information about the degree of uncertainty (uncertainty about diagnoses, etc.), response to treatment, recen…

314. Tool: Teach-Back | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.html
     May 01, 2023 - Tool: Teach-Back A teach‐back is an evidence‐based health literacy intervention that promotes patient engagement, patient safety, adherence, and quality . 1 In a teach-back, you ask the patient or family caregiver to explain the information they need to know or actions they need to take, in their own words. Te…

315. Tool: Two-Challenge Rule | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/rule.html
     May 01, 2023 - Tool: Two-Challenge Rule The Two-Challenge Rule is another tool used to facilitate team members' speaking up. It was developed to manage conflict when team members’ perception of a situation differs. Human factor experts developed the rule to help airline captains prevent disasters when otherwise excellent deci…

316. Tool: CUS | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
     May 01, 2023 - Tool: CUS Using the CUS technique provides another tool for advocacy, assertion, and mutual support. Signs with words such as "danger," "warning," and "caution" are common in the medical arena. They catch the viewer’s attention. In verbal communication, "CUS" and other signal phrases have a similar effect. If a…

317. Tool: ANTICipate | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/anticipate.html
     May 01, 2023 - Tool: ANTICipate A dministrative data N ew clinical information T asks to be performed I llness severity C ontingency plans for changes

318. Tool: SHARQ | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/communication/tools/sharq.html
     May 01, 2023 - Tool: SHARQ S ituation H istory A ssessment R ecommendations/Result Q uestions

319. Tool: Formative Feedback | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/feedback.html
     June 01, 2023 - Tool: Formative Feedback While feedback in general can be verbal or nonverbal and intentional or unintentional, formative feedback is information deliberately provided to improve team performance. The ability to communicate self-improvement information in a useful way is an important skill in the team improveme…

320. Tool: Task Assistance | Agency for Healthcare Research and Quality
     www.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
     May 01, 2023 - Tool: Task Assistance What Task Assistance Is Task assistance includes both asking for assistance when needed and offering assistance to team members when the opportunity arises. Task assistance is guided by situation monitoring, because situation monitoring allows team members to effectively identify when th…