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www.ahrq.gov/sites/default/files/2025-02/feeney-report.pdf
January 01, 2025 - feedback about their performance based on the
aggregation data; and
o Testing additional measures and processes … on extended episodes of care that include quality
and resource use, and are reflective of both care processes … The pre- and post-
analytic phases of testing—the processes leading up to and immediately
following … universally implemented in applicable care settings to reduce the risk of harm
resulting from the processes
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm3.html
October 01, 2014 - Designing and Implementing Medicaid Disease and Care Management Programs
Section 3: Selecting and Targeting Populations for a Care Management Program
Previous Page Next Page
Table of Contents
Designing and Implementing Medicaid Disease and Care Management Programs
Introduction
Section 1: Plannin…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Keyes.pdf
January 01, 2004 - indicates that differences in the equipment and physical
characteristics of the workspace, changes in work processes
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-intro-methods.pdf
December 01, 2021 - Most measures tracked in the report reflect processes of care,
outcomes of care, and patient perceptions … of care:
Processes of Care. … Because death rates often reflect factors other than healthcare, only death rates with
moderate ties to processes … includes measures that are widely considered important for
healthcare quality, such as measures of processes
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/preventive/chipra-204-fullreport.pdf
January 01, 2014 - critical information to direct improvement, as they are linked
directly to specific guideline-recommended processes
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www.ahrq.gov/news/newsroom/case-studies/cquips1209.html
July 01, 2012 - Cleveland Clinic Health System Facility Implements AHRQ's Emergency Severity Index
Search All Impact Case Studies
July 2012
Hillcrest Emergency Department (ED) part of the Cleveland Clinic Health System implemented AHRQ's "Emergency Severity Index" (ESI) triage system into its split-flow model when it opene…
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www.ahrq.gov/ncepcr/tools/transform-qi/facilitation/qica.html
April 01, 2021 - Quality Improvement Change Assessment (QICA) of Practices’ Heart Health Care Capacity
Resource: Quality Improvement Change Assessment (QICA)
Practice facilitators and researchers can use this tool to assess primary care practices’ capacity to make changes needed to implement heart health evidence . The QIC…
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www.ahrq.gov/topics/hospital-readmissions.html
January 01, 2012 - Hospital Readmissions
Reducing preventable hospital readmissions is a national priority for payers, providers, and policymakers seeking to improve health care and lower costs. In 2012, the Centers for Medicare & Medicaid Services began reducing Medicare payments for certain hospitals with excess 3…
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www.ahrq.gov/research/findings/final-reports/stpra/stpraref.html
April 01, 2018 - Proactive Risk Assessment of Surgical Site Infection in Ambulatory Surgery Centers
References
Previous Page
Table of Contents
Proactive Risk Assessment of Surgical Site Infection in Ambulatory Surgery Centers
Executive Summary
Chapter 1. Introduction
Chapter 2. ST-PRA Development
Chapter 3…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
April 29, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro
1
1
Using the Agency for Healthcare
Research and Quality (AHRQ)
Medical Office Survey on
Patient Safety Culture
Webinar
April 29, 2011
1:00 – 2:00 pm ET
2
2
AHRQ Surveys on Patient
Safety Culture (SOPS)
• Hospital Surve…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
June 02, 2025 - AHRQ's CAHPS® Program
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg, Ph.D.
Director, CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ
7
AHRQ’s Core Competencies
• AHRQ is a research and development agency in
the US Department of Health and Human Services
• Health Systems Research: Invest in research…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT?
Stephanie Fry
Senior Study Director
Westat
What is Patient Experience?
Patient experience encompasses the range of interactions that
patients have with the health care system, including:
Co…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/DESC-technique.pdf
June 01, 2021 - DESC Technique for Conflict With Residents and Families
DESC Script. Johns Hopkins Medicine, Armstrong Institute. Kentucky
Hospital Improvement Innovation Network. KY. July 2012.
http://www.k-
hen.com/Portals/16/Documents/PSCTCommunicationsLab.pdf.
Accessed Jun 19, 2017.
Describe the specific situation.
Expre…
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www.ahrq.gov/news/newsroom/case-studies/201532.html
December 01, 2015 - AHRQ Research Findings Support Effort to Reduce Pressure Ulcers in Virginia
Search All Impact Case Studies
December 2015
An AHRQ-funded study on pressure ulcer prevention and treatment has been used to help frail older adults in Virginia remain at home instead of entering a nursing facility. VHQC, Medicare'…
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/howtogetstarted/index.html
December 01, 2017 - Information to Help Hospitals Get Started
Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality. To promote stronger engagement, Agency for Healthcare Research and Quality developed the Guide to Patient and Family Engagement in Hospital …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays
GUIDING CONCEPTS FOR THE
NEW CAHPS® SURVEY
Ron Hays, Ph.D.
University Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples
Patient Experience with Providers
► Clinician & Group
► Hospice
► Home Health Car…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-steps-participation.pdf
May 20, 2022 - Introducing the Child HCAHPS® Survey Database webcast-Rubin
STEPS FOR PARTICIPATION
Joshua Rubin
Manager, Child HCAHPS Survey Database
Westat
Pilot Year Timeline
• Child HCAHPS Survey users can submit their data to the CAHPS
Database between May 2 – 20
• Survey data collected between January – December 2021 w…
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www.ahrq.gov/healthsystemsresearch/hspc-research-study/acknowledgments.html
June 01, 2020 - Acknowledgments
Health Services and Primary Care Research Study: Comprehensive Report
The authors are deeply grateful to the study’s 50 interview participants, 9 members of the HSR technical expert panel, and 11 members of the PCR technical expert panel, all of whom generously shared their time, diverse persp…
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www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast)
October 8, 2013
Summary
Speakers and PowerPoint Slides
Recording
Transcript
Related Material
Summary
The CAHPS Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at thei…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg
Patient Experience and the Patient’s Voice:
Introduction and Background
Caren Ginsberg, PhD
Director, CAHPS® and SOPS® Programs
Agency for Healthcare Research and Quality
AHRQ and the CAHPS P…