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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_I-rev0921.pdf
January 01, 2020 - (C12R)
Staff in this office follow standardized
processes to get tasks done. … (E2R)
They place a high priority on improving
patient care processes. … This office trains staff when new processes are put into
place. … Staff in this office follow standardized processes to get
tasks done. … They place a high priority on improving patient care
processes.
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/guide-staffing-during-COVID19.pdf
June 02, 2025 - ● = longer amount of time to implement
Required COVID-19 Emergency Staffing Plans outline processes … Review communication processes and potential
need to cross-train staff. ♦
• Consider flexible scheduling … Review care schedules, nursing processes, and resident acuity to determine
essential and non-essential … Technology may play a key role in efficiency and effectiveness in both recruitment and direct care
processes … • Assess current technology platforms used for recruitment and direct care processes.
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www.ahrq.gov/sites/default/files/wysiwyg/topics/contemporary-EMTALA-clinical-issues-pregnantpts.pdf
December 01, 2024 - • Indiscriminate use of standing orders or general labor and delivery
order sets and consent processes … In those circumstances, it is important
that hospitals have robust processes to assure timely recognition … • Hospitals update processes and maintain a record of all
patients who present for care in dedicated … • Hospitals put processes and policies in place to deal with
occasions when patients leave or … • Hospitals develop processes and policies to assure that all
patients receive MSEs to detect
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www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/nursing-protocols/standing-order-protocol-mupirocin.pdf
March 01, 2022 - screening test, or clinical
culture, or identified by your hospital’s usual MRSA screening/testing processes … o Remember, your hospital should not change its testing/screening processes for
MRSA. … Use your current processes.
If a patient with a device is readmitted, restart the protocol.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/nursing-protocols/standing-order-protocol-mupirocin.docx
March 01, 2022 - screening test, or clinical culture, or identified by your hospital’s usual MRSA screening/testing processes … · Remember, your hospital should not change its testing/screening processes for MRSA. … Use your current processes.
· If a patient with a device is readmitted, restart the protocol.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Final-DX-Safety-items-2022-1215-ENGLISH-508.pdf
January 01, 2022 - DatabasesOnSafetyCulture@westat.com
mailto:SafetyCultureSurveys@westat.com
2
Your Medical Office’s Processes … 1 2 3 4 5 9
The following items ask about your medical office’s processes around diagnosis … The processes start when
a patient seeks care for a health problem, and include:
o Gathering, integrating
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Final-DX-Safety-items-12-15-2022.docx
January 01, 2022 - Last updated: November 2022
Your Medical Office’s Processes Around Diagnosis
The following items … ask about your medical office’s processes around diagnosis. … The processes start when a patient seeks care for a health problem, and include:
· Gathering, integrating
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Stock_113.pdf
June 15, 2005 - To understand these factors, it is important to examine the
processes involved in each of these three … Although little is known about the processes
and/or risks in all domains, probably the least known are … patient-related processes and risks from
the patients’ perspective. … Newly defined processes were implemented at the practice level,
with one provider and one nurse, plus … These processes and tools can be implemented whether or
not electronic tools are available.
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-10-workflow-mapping.pdf
September 01, 2015 - A good way
to map complex processes is to observe the process in action. … Important Workflows in Primary Care Practices
Important processes that you will need to be prepared … It is rare that a workflow is completely independent of other processes in the practice. … Swimlane flowchart: is a map that displays
processes carried out for multiple roles across
multiple … • Map out the improved process
How not to do workflow mapping
• Map out the processes you wish
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-finalreport.pdf
March 01, 2020 - ...................................................................... 7
Analysis of Primary Care Processes … ANALYSIS OF PRIMARY CARE PROCESSES
The analysis of primary care processes examined the postdischarge … Mike Hochman, AltaMed/USC Pico Rivera
AltaMed IPA
To analyze current processes in the primary care … The goal was to develop a set of proposed principles and processes to identify and
address gaps in care … The conceptual framework’s goals,
principles, and processes dovetail neatly with other primary care
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-finalreport-update-2021.pdf
January 01, 2021 - ...................................................................... 7
Analysis of Primary Care Processes … ANALYSIS OF PRIMARY CARE PROCESSES
The analysis of primary care processes examined the postdischarge … Mike Hochman, AltaMed/USC Pico Rivera
AltaMed IPA
To analyze current processes in the primary care … The goal was to develop a set of proposed principles and processes to identify and
address gaps in care … The conceptual framework’s goals,
principles, and processes dovetail neatly with other primary care
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/putoolkit_module2_tools.docx
February 16, 2011 - Use: If you find that your organization has fully operationalized QI processes, connect the pressure … ulcer prevention initiative with these existing processes. … If some processes are missing, advocate for them to be put into place in the context of the pressure … Do you have processes to manage changes in policies, programs, or infrastructure? … analysis to systematically change these processes.
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/worksheet2.html
August 01, 2022 - , adverse events identified outside of the organization vs. those identified internally by existing processes … demonstrates the timing for each phase of implementation; and the plan to achieve, spread, and sustain CANDOR processes … affecting the ability of the organization to be resilient and more successful in sustaining reliable processes
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www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apa.html
August 01, 2022 - , adverse events identified outside of the organization vs. those identified internally by existing processes … demonstrates the timing for each phase of implementation; and the plan to achieve, spread, and sustain CANDOR processes … affecting the ability of the organization to be resilient and more successful in sustaining reliable processes
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
March 01, 2023 - This office trains staff when new processes are
put into place .................................... … Staff in this office follow standardized processes
to get tasks done ............................. … Providers in this office are open to staff ideas
about how to improve office processes ............ … They place a high priority on improving
patient care processes ............................... … Our office processes are good at
preventing mistakes that could affect
patients ..................
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/central-catheter-maintenance-notes.docx
April 01, 2022 - with your team members how best to integrate this knowledge and practice into your daily routines and processes … Units may consider auditing central line entry processes for fluid, and medication administration and … We also know that the absence of audits of compliance, and feedback concerning processes and outcomes … Engage them in developing any plans to change processes or practices. … These key processes include reducing unnecessary access to the central venous catheters, appropriate
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_sustspreading_facnotes.docx
December 01, 2017 - For example, teams often think that keeping the safe surgery bundle or processes in place is hard. … The first is to stick to the formal processes. … Continue to use the tools currently in place, such as your bundles, processes and structures. … Develop formal processes to sustain efforts, regardless of staff or management turnover. … Reinforce these processes.
When proposing a new process, make sure to set up some early wins.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - Public Health
www.ahrq.gov/cahps
Reported Patient Experiences are Related to
other Important Processes … found either positive or null
associations between patient experiences
and best practice clinical processes … • Hospitals with highest HCAHPS scores do better on
clinical processes of care measures, including … The Value and Impact of CAHPS
Reported Patient Experiences are Related to other Important Processes … and Outcomes
Patient Experienceand Patient Behavior
Patient Experience and Clinical Processes
Patient
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4i_combo_psi12-dvt-bestpractices.pdf
May 20, 2016 - tolerated.4,5 Assess for
symptoms/presence of acute DVT and provide
intervention, if appropriate.5
Best Processes … Items
• Track compliance with elements of established protocol.3,6
Evaluate effectiveness of new processes … , determine gaps, modify processes as needed, and •
reimplement.3
Develop a plan of action for … evaluate performance regularly to sustain improvements achieved.3,6
Additional Resources
Systems/Processes … Best Processes/Systems of Care
Introduction: Essential First Steps
Recommended Practice: VTE Risk Assessment
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www.ahrq.gov/evidencenow/projects/state/meeting-summary-cooperatives/index.html
October 01, 2024 - the Building State Cooperatives for Healthcare Improvement meeting to identify the key components and processes