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441. Case 3. Grand Hospital Center | Agency for Healthcare Research and Quality
     www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-case3.html
     November 01, 2014 - a process established with the consultant at the inception of Lean. … This process helped keep the project moving forward. … Swim lane flow chart of the cardiology inpatient discharge process identified process responsibilities … improvements in clinical process and patient safety as a result of Lean implementation. … from patients to nurses decreased as a result of this new process.

442. Exhibit 1.2. Lakeview Healthcare | Agency for Healthcare Research and Quality
     www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-2.html
     November 01, 2014 - assessed what tools were missing from their toolbox to be able to achieve their goals in terms of people, process … Lean was selected as a complement to Six Sigma to address an identified gap in tools targeting process … Senior leaders worked with an external process improvement consultant and LHC's management engineers … In addition, we studied two specific process changes implemented at LHC's new Horizon Hospital to enrich … Executives report a $29 million return on investment since 2000 when use of the external consultant's process

443. Table 5: Identifying Challenges and Addressing Barriers | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/match/table-5.html
     July 01, 2022 - Developing Change: Designing the Medication Reconciliation Process Chapter 4. … Developing and Pilot Testing Change: Implementing the Medication Reconciliation Process Chapter 5. … Assessment and Process Evaluation Chapter 7.

444. Table 5: Identifying Challenges and Addressing Barriers | Agency for Healthcare Research and Quality
     www.ahrq.gov/es/patient-safety/settings/hospital/match/table-5.html
     July 01, 2022 - Developing Change: Designing the Medication Reconciliation Process Chapter 4. … Developing and Pilot Testing Change: Implementing the Medication Reconciliation Process Chapter 5. … Assessment and Process Evaluation Chapter 7.

445. Children’s Hospital Uses AHRQ’s Pediatric QI Toolkit To Bring Physicians Together To Reduce CLABSIs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
     December 01, 2015 - How the Pediatric QI Toolkit Was Used Lurie Children’s Hospital used the improvement process laid out … Schroeder started the process with the “Getting Ready for Change Self- Assessment” (Tool A.3). … to everyone why physicians needed to take ownership of the problem and be part of the improvement process … By clarifying how the existing phone-based ordering process contributed to the problem, the improvement … process also revealed the need for an algorithm that physicians could use to help identify the most

446. Tools and Resource Guide for Automatic Referral System Implementation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/implementing-automatic-referral-resource-guide.pdf
     November 16, 2022 - “Cardiac Rehabilitation: Electronic Referral Process Communication Tool.” … Saint Joseph’s Hospital in Atlanta, provides screenshots of the health system’s standardized electronic process … This interview with Massachusetts General Hospital discusses their implementation of a more efficient process … “Cardiac Intermediate Care Unit CR Referral Process.” … “Cardiopulmonary Rehabilitation Referral Process Map.” Lake Regional Health System.

447. New York Hospitals Use AHRQ Toolkit to Revise Protocol for Preventing Blood Clots | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/ktcquips99.html
     October 01, 2014 - "We believe that this ongoing multidisciplinary project has helped to improve our process of care for … "The process also allowed us to develop a framework for improving the delivery of care by incorporating … The hospital increased staff awareness of VTE prophylaxis through a continuous education process that … and measures an important clinical outcome rather than only assessing compliance with steps in the process … The process is crucial, but improving patient outcomes is the main goal," says Dr. Dunn.

448. Facilitator-Notes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module6/facilitator-notes.docx
     March 01, 2017 - Notes SAY: The Sustainability module of this toolkit helps an organization maintain and sustain a process … the process to other units, facilities or organizations. … Initially, the organization should adapt and spread the new process to similar resident populations, … Staff turnover can interrupt the sustainability process by draining human resources. … This system created a measurement system, appointed a facilitator for the process, designed the process

449. Sustainability Module | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/slides.html
     October 01, 2020 - Establish a Sustainability Measurement Plan Build systems for collecting process, outcome, and … What happened to the system as we improved the outcome and process measures? … Uses – Displaying data to make process performance visible. … Slide 36: Establish Followup and Feedback System Assess progress of the sustainability process … – A process for collecting, reporting, and inputting data into system database.

450. Primary Care Practice Facilitation Curriculum Module 8: Approaches to Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-8-approaches-to-qi.pdf
     September 01, 2015 - What experience have you had using a best practices approach to improving a process in a practice or … This concept of process improvement helped pave the way for today’s view of QI. … It is not people who make most mistakes—it is the process in which they are working. 11. … This process is depicted in Figure 8.1. Figure 8.1. … or part of the process under question.

451. Candidate Measure Submission Form (CPCF) | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/cpcf-form15.html
     December 01, 2013 - CMS 7 PROCESS MEASURE Measure that focuses on a healthcare process that leads to a certain outcome. … For a process measure to be valid, a scientific basis exists for believing that the process, when executed … Adapted from National Committee on Quality Assurance's practice site methodology 9 PROCESS (of care) … Process of care denotes what is actually done to the patient in the giving and receiving of care. … Adapted from AHRQ 16 STRUCTURE-PROCESS-OUTCOMES MODEL As identified by Donabedian (1988), the classic

452. Transforming Primary Care: Evaluating the Spread of Group Health's Medical Home (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-reid.pdf
     April 01, 2015 - To develop each practice change module, Lean-based rapid process improvement workshops were held to … directly observe and analyze the ways in which the prototype clinic integrated process changes into … including team role and responsibility definitions, patient flow diagrams, training schedules, and process … Process metrics for each module were posted and reviewed daily to facilitate performance improvement … Only one process change module did not meet the implementation target—chronic disease management, the

453. Event Investigation and Analysis Guide: Appendix H | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/aph.html
     August 01, 2022 - Based on consultation with process owners. … Simplify the process and remove unnecessary steps. … Standardize equipment or process or caremaps.

454. Module-7-Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-7-slides.pdf
     November 18, 2021 - Process Select a unit to use test cases and then a few live patients: -Choose a unit that has bought-into … Reviewing the Data: How often and by whom Create reporting process … Review your workflow process documents to ensure you’ve captured the processes accurately. … • If the order set is correct, select a few orders to analyze the process from start (identifying … • Have you tested the process with test patients both in the EMR and with patient education about the

455. Bridging the feedback gap: a sociotechnical approach to informing clinicians of patients' subsequent clinical course and outcomes (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/topics/bridging-feedback-gap.pdf
     June 21, 2021 - this section, we discuss how health IT, specifically the EHR, can be used to establish a feedback process … Commonly used EHR platforms can already auto­ mate several steps in the feedback process. … However, orchestrating an effective and sustainable feedback process cannot be accomplished merely by … What institutional policies may affect development and implementation of the feedback process? … System measurement and monitoring How can effects of the feedback process be measured?

456. Appendix, Example of Metrics on Admission: Illinois Hospital Association Medication Reconciliation Collaborative | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-6b.html
     July 01, 2022 - Developing Change: Designing the Medication Reconciliation Process Chapter 4. … Developing and Pilot Testing Change: Implementing the Medication Reconciliation Process Chapter 5. … Assessment and Process Evaluation Chapter 7. … Implementation Once you have designed and pilot tested your process and made any necessary enhancements

457. Appendix, Example of Metrics on Admission: Illinois Hospital Association Medication Reconciliation Collaborative | Agency for Healthcare Research and Quality
     www.ahrq.gov/es/patient-safety/settings/hospital/match/appendix/app-6b.html
     July 01, 2022 - Developing Change: Designing the Medication Reconciliation Process Chapter 4. … Developing and Pilot Testing Change: Implementing the Medication Reconciliation Process Chapter 5. … Assessment and Process Evaluation Chapter 7. … Implementation Once you have designed and pilot tested your process and made any necessary enhancements

458. Core Principles for the PCA Diagnostic Team | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-reimagining-healthcare-teams-6.html
     July 01, 2023 - The AI receives input from patients and clinicians to generate outputs that aid the diagnostic process … Shared Goals In PCA teams, the process of establishing diagnostic goals moves from a bidirectional … In most cases, the diagnostic process is triggered when a patient notes a specific sign or symptom and … Increasingly, the diagnostic process may be triggered by patients wearing direct-to-consumer AI-based … Clinicians will need education and training related to the use of AI/ML in the diagnostic process, which

459. The Four Es of Early Mobility: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/mvp/modules/technical/4es-early-mobility-facguide.html
     February 01, 2017 - Walk through your current process to identify barriers at each step. … process at your organization. … Update your process for mobilizing patients as you identify your key stakeholders. … Define and then assess your process and outcomes measures regularly. … Address these questions: What is the process for mobilizing a patient?

460. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - The Intervention Service recovery is the process used to "recover" dissatisfied or lost members or … Implementing This Intervention National experts in service recovery recommend a well-tested process … Axiom 5: Effective recovery is a planned process. … Some complaints arise from experiences with a specific person in the service process, which reflects … The role of complaint management in the service recovery process.