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psnet.ahrq.gov/issue/patient-safety-emergency-departments-problem-health-care-systems-international-survey
February 26, 2020 - Study
Patient safety in emergency departments: a problem for health care systems? … Patient safety in emergency departments: a problem for health care systems? … Patient safety in emergency departments: a problem for health care systems?
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psnet.ahrq.gov/issue/doctor-gave-me-inept-diagnosis-neurological-problem-i-should-know-im-neurologist
April 27, 2022 - Newspaper/Magazine Article
A doctor gave me an inept diagnosis for a neurological problem … Citation Text:
A doctor gave me an inept diagnosis for a neurological problem. … Citation
Citation Text:
A doctor gave me an inept diagnosis for a neurological problem
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psnet.ahrq.gov/issue/development-swarm-model-high-reliability-rapid-problem-solving-and-institutional-learning
November 16, 2022 - Commentary
Development of "SWARM" as a model for high reliability, rapid problem … Development of "SWARM" as a Model for High Reliability, Rapid Problem Solving, and Institutional Learning … Development of "SWARM" as a Model for High Reliability, Rapid Problem Solving, and Institutional Learning
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/blackhealth/part2-subuse.html
June 01, 2018 - Same
No Change
People age 12 and over who needed treatment for illicit drug use or an alcohol problem … Treatment for Illicit Drug Use or Alcohol Problem
People age 12 and over who needed treatment for illicit … drug use or an alcohol problem and who received such treatment at a specialty facility in the last 12 … noninstitutionalized population age 12 and over who needed treatment for illicit drug use or an alcohol problem … 2013, only 10.9% of people age 12 and over who needed treatment for illicit drug use or an alcohol problem
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psnet.ahrq.gov/issue/overkill-avalanche-unnecessary-medical-care-harming-patients-physically-and-financially-what
March 29, 2010 - A previous AHRQ WebM&M perspective explored overuse as a patient safety problem. … Patient Safety
March 27, 2024
Overdiagnosis and overtreatment as a quality problem … April 13, 2016
The persistent problem of diagnostic error.
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psnet.ahrq.gov/innovation/rescue-improvement-conference-innovation-summary
September 23, 2024 - hospital staff to attend one-hour case review sessions, which focus on breakdowns in communication, problem … These two aspects of the innovation allow for multilevel problem-solving. … strengths of RIC go beyond a more traditional M&M model and include improvements to communication and problem-solving … This can be done by thoroughly describing the severity of the problem at the organization, and by leveraging … It may be helpful to frame the problem as a continuous quality improvement opportunity that builds on
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psnet.ahrq.gov/issue/understanding-barriers-physician-error-reporting-and-disclosure-systemic-approach-systemic
January 12, 2022 - Understanding the barriers to physician error reporting and disclosure: a systemic approach to a systemic problem … Understanding the barriers to physician error reporting and disclosure: a systemic approach to a systemic problem … Understanding the barriers to physician error reporting and disclosure: a systemic approach to a systemic problem
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-11-root-cause-analysis.pdf
December 27, 2021 - Ask the PF to facilitate identifying a problem with the class or course.
4. … Three categories of causes may underlie a
problem: human, physical, and organizational. … Work with practice members to identify the problem they want to solve or prevent.
2. … The practice may also want to include patients, depending on the nature of the problem. … Using five whys to review a simple problem.
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digital.ahrq.gov/principal-investigator/beebe-lora
January 01, 2023 - Beebe, Lora
Telephone Intervention-Problem Solving (TIPS) for schizophrenia … Telephone Intervention-Problem Solving (TIPS) for schizophrenia spectrum disorders: responses of stable … The long-term effects of cellular telephone-delivered telephone intervention problem solving (TIPS) for … Solving (TIPS)
The Long Term Effectiveness of Telephone Intervention Problem … The Long Term Effectiveness of Telephone Intervention Problem Solving (TIPS) - Final Report.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/aspirin-workflow.pdf
April 02, 2025 - Aspirin Workflow
Aspirin
M
A
Information
Criterion
IVD is on Problem List AND Aspirin is
not on … :
• Medication List
• Medication Allergy List
• Contraindication on Problem List
Clinical
Condition … Contra
indication
No
Place & pend
order for Aspirin
without dose
Yes
Place
Contraindication on
Problem
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psnet.ahrq.gov/issue/physician-burnout-electronic-health-record-era-are-we-ignoring-real-cause
October 04, 2023 - Professional burnout is a pervasive problem among health care workers that can have serious effects … technology contributes to burnout, this commentary advocates for a broader approach to addressing the problem
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.pdf
April 07, 2025 - Using your
own words, can you explain to me what your main problem or diagnosis is? … CALLER: Do you have any questions for me about your main problem [diagnosis]? … What To Do If a Problem Arises
CALLER: Before we hang up, I want to make sure that if a medical problem … CALLER: And what about if you [give example of urgent but not emergent problem] in the
evening? … What To Do If a Problem Arises
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www.ahrq.gov/hai/tools/mvp/modules/cusp/learn-from-defects-fac-guide.html
February 01, 2017 - Slide 6: Problem-Solving Hierarchy
Say:
First-order problem solving resolves an issue for one patient … Ask:
What method of problem solving should we employ? … Say:
Instead of relying on first-order problem solving, practice second-order problem solving. … Slide 7: Problem-Solving Goal
Say:
First-order problem solving addresses the immediate need but … Ask:
How can you make sure that everyone is aware of the problem?
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psnet.ahrq.gov/issue/racial-disparities-maternal-mortality
June 17, 2020 - reviews weaknesses of this approach which include a lack of emphasis on state-level analysis of the problem … to address system-level contributors to the problem.
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psnet.ahrq.gov/issue/invited-article-managing-disruptive-physician-behavior-impact-staff-relationships-and-patient
February 03, 2010 - this area has investigated predictors of unprofessional actions and system-level solutions to the problem … September 24, 2010
Perspective
How to Identify and Manage Problem … April 22, 2011
Perspective
How to Identify and Manage Problem
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www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-slides.html
December 01, 2017 - Use the Learning From Defects (LFD) tool to perform second-order problem solving. … Slide 4: Problem-Solving Hierarchy
Example: Missing equipment in line cart
First-order problem … Red arrow pointing down is captioned "First-order problem-solving." … Green arrow pointing up is captioned "Second-order problem-solving." … Build second-order problem solving skills necessary to learn from defects.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-facguide.docx
January 01, 2017 - Slide 5
Problem-Solving Hierarchy
SAY:
First-order problem solving resolves an issue for one patient … ASK:
What method of problem solving should we employ? … SAY:
Instead of relying on first-order problem solving, practice second-order problem solving. … Slide 6
Problem-Solving Goal
SAY:
First-order problem solving addresses the immediate need but does … ASK:
How can you make sure that everyone is aware of the problem?
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digital.ahrq.gov/sites/default/files/docs/citation/r01hs022542-hettinger-final-report-2020.pdf
January 01, 2020 - Cognitive Engineering for Complex Decision Making & Problem Solving in Acute Care - Final Report … Cognitive Engineering for Complex Decision Making & Problem
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psnet.ahrq.gov/node/865872/psn-pdf
May 15, 2024 - Speaking up and taking action: psychological safety and
joint problem-solving orientation in safety … Speaking up and taking action: psychological safety and
joint problem-solving orientation in safety … https://psnet.ahrq.gov/issue/speaking-and-taking-action-psychological-safety-and-joint-problem-solving … This study explored the association of psychological safety and joint-problem-
solving orientation ( … https://psnet.ahrq.gov/issue/speaking-and-taking-action-psychological-safety-and-joint-problem-solving-orientation-safety
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/risk
January 01, 2023 - provide a visual means of conveying all suspected and possible causes and consequences of a specific problem … Potential Problem Analysis
Description
A potential problem analysis (PPA) is a systematic method … The problem causes are rated according to their likelihood of occurrence and the severity of their consequences … The goal of a root cause analysis is to identify a problems origin by following a series of steps. … This allows the analyst or analyzing team to identify the exact issue, identify the reason for the problem