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psnet.ahrq.gov/node/850930/psn-pdf
June 21, 2023 - Patient safety in emergency departments: a problem for
health care systems? … Patient safety in emergency departments: a problem for health
care systems? … https://psnet.ahrq.gov/issue/patient-safety-emergency-departments-problem-health-care-systems-
international-survey … https://psnet.ahrq.gov/issue/patient-safety-emergency-departments-problem-health-care-systems-international-survey … https://psnet.ahrq.gov/issue/patient-safety-emergency-departments-problem-health-care-systems-international-survey
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www.ahrq.gov/contact/support.html
September 15, 2025 - Submit a Message to Our Support Team Ask us a question, report a problem, or send feedback about Agency … Back to FAQs
Type (Required):
-- Select One -- Ask a Question Provide Feedback Report a Problem
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psnet.ahrq.gov/node/50707/psn-pdf
December 04, 2019 - Spinal surgery complications: an unsolved problem-Is the
World Health Organization Safety Surgical Checklist … Spinal surgery complications: an unsolved problem-Is the
World Health Organization Safety Surgical Checklist … https://psnet.ahrq.gov/issue/spinal-surgery-complications-unsolved-problem-world-health-organization- … https://psnet.ahrq.gov/issue/spinal-surgery-complications-unsolved-problem-world-health-organization-safety-surgical … https://psnet.ahrq.gov/issue/spinal-surgery-complications-unsolved-problem-world-health-organization-safety-surgical
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psnet.ahrq.gov/node/47629/psn-pdf
July 11, 2019 - How not to waste a crisis: a qualitative study of problem
definition and its consequences in three hospitals … How not to waste a crisis: a qualitative study of problem definition
and its consequences in three hospitals … https://psnet.ahrq.gov/issue/how-not-waste-crisis-qualitative-study-problem-definition-and-its-
consequences-three … https://psnet.ahrq.gov/issue/how-not-waste-crisis-qualitative-study-problem-definition-and-its-consequences-three … https://psnet.ahrq.gov/issue/how-not-waste-crisis-qualitative-study-problem-definition-and-its-consequences-three
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-blank-template.pptx
June 02, 2025 - Program for Ambulatory Surgery
Implementation Guide Appendix K – Quality Improvement Study Framework
1
Problem … Statement
problem statement here>
Quality Improvement Study Template | ‹#›
AHRQ Safety … Ambulatory Surgery
Implementation Guide Appendix K – Quality Improvement Study Framework
9
Cause of the Problem … problem>
Quality Improvement Study Template | ‹#›
AHRQ Safety
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-5-whys.pdf
June 02, 2025 - Create a problem statement, such as, “Patients have stopped attending our diabetes
self-management classes … Design a change or counter-measure to correct the problem. … Create a problem statement and write it at the "head" of the fish. This is the "effect."
2.
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdiscalldoc.pdf
June 02, 2025 - If new problem since discharge:
Had the patient:
Contacted or seen clinician? … including side effects):
Medicine 1: ________________________________________________________________
Problem … _________________
Medicine 2: _________________________________________________________________
Problem … _________________
Medicine 3: _________________________________________________________________
Problem … Problems
Did patient/caregiver know what constituted an emergency and what to do if a nonemergent
problem
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
December 01, 2017 - Instead of relying on first-order problem solving, practice second-order problem solving. … ACTIVITY:
What are your examples of first-order problem solving? … How can you translate this into second-order problem solving? … solving to second-order problem solving. … Does the hospital reward first-order problem-solving instead of second-order problem-solving?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - The Problem
No matter how well you manage the customer service at your organization, problems are
inevitable … Fix the problem quickly and fairly.
4. Offer atonement.
5. Follow up.
6. … Involve the person in helping to solve the problem. … They include a process for tracking problems and
complaints to help identify the source of the problem … The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4.
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psnet.ahrq.gov/node/836927/psn-pdf
April 13, 2022 - The problem with making Safety-II work in healthcare. … The problem with making Safety-II work in healthcare. … https://psnet.ahrq.gov/issue/problem-making-safety-ii-work-healthcare
The Safety-II framework uses a … https://psnet.ahrq.gov/issue/problem-making-safety-ii-work-healthcare
https://psnet.ahrq.gov/issue/safety-i-safety-ii-white-paper
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-slides.html
June 01, 2017 - work by staff, the daily safety huddle, visual management, escalation, observation of safety work, problem … than one department
Slide 10: Testing and Implementation: Common Problems and Tips
Problem … #1: Huddles don’t take place when facilitator is absent or busy
Problem #2: Staff turnover has … made sustaining the huddle difficult
Problem #3: Staff seem not to see the benefit of the huddle
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Sirio.pdf
June 15, 2003 - However, the issues that arise are (1) approaching patient safety as a systems
problem, and (2) overcoming … Problem-solving transforms knowledge into learning through the
creation of new standards, processes, … Implementing regionwide problem-solving
PRHI has supported regionwide problem-solving through the development … • Implementing rapid root-cause problem-solving at all levels of an
organization. … Infection control—a problem for patient
safety. N Engl J Med 2003 Feb 13;348(7):651–6.
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digital.ahrq.gov/technology/architecture
January 01, 2023 - Hettinger, Aaron Zachary
Project Name
Cognitive Engineering for Complex Decisionmaking & Problem … Solving in Acute Care
Cognitive Engineering for Complex Decisionmaking & Problem … Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care - Final Report. … Hettinger, Aaron Zachary
Project Name
Cognitive Engineering for Complex Decisionmaking & Problem … Value in a Community Network
Cognitive Engineering for Complex Decisionmaking & Problem
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psnet.ahrq.gov/node/836717/psn-pdf
March 09, 2022 - The problem with…using stories as a source of evidence
and learning.
March 9, 2022
Iedema R. … The problem with … using stories as a source of evidence and learning. … https://psnet.ahrq.gov/issue/problem-withusing-stories-source-evidence-and-learning
Patients and families … https://psnet.ahrq.gov/issue/problem-withusing-stories-source-evidence-and-learning
https://psnet.ahrq.gov
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psnet.ahrq.gov/node/46804/psn-pdf
January 01, 2021 - Retained guidewires in the Veterans Health
Administration: getting to the root of the problem. … Retained Guidewires in the Veterans Health Administration: Getting to
the Root of the Problem. … https://psnet.ahrq.gov/issue/retained-guidewires-veterans-health-administration-getting-root-problem … https://psnet.ahrq.gov/issue/retained-guidewires-veterans-health-administration-getting-root-problem
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/antibiotic-targets-facilitator-guide.docx
June 01, 2021 - First-order problem solving involves solving one problem at a time by focusing on one particular instance … This type of problem solving generally does not help prevent future harm from occurring. … Solving an adaptive problem is complex. … An adaptive solution to this problem involves encouraging a culture of safety. … · Use second-order problem solving to determine technical and adaptive solutions.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects_facnotes.docx
December 01, 2017 - Slide 3
Problem-Solving Hierarchy
SAY:
First-order problem solving resolves an issue for one patient … Instead of relying on first-order problem solving, practice second-order problem solving. … Slide 4
Problem-Solving Goal
SAY:
First-order problem solving doesn’t encourage a positive patient … solving to second-order problem solving. … Does the hospital reward first-order problem-solving instead of second-order problem-solving?
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psnet.ahrq.gov/node/73627/psn-pdf
January 01, 2022 - The problem with 'My Five Moments for Hand Hygiene'. … The problem with ‘My Five Moments for Hand Hygiene’. … https://psnet.ahrq.gov/issue/problem-my-five-moments-hand-hygiene
The “My Five Moments for Hand Hygiene … https://psnet.ahrq.gov/issue/problem-my-five-moments-hand-hygiene
https://psnet.ahrq.gov/issue/my-five-moments-hand-hygiene-user-centred-design-approach-understand-train-monitor-and-report
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digital.ahrq.gov/principal-investigator/fairbanks-rollin-j
January 01, 2023 - Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care
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psnet.ahrq.gov/issue/cost-medication-related-problems-university-hospital
January 13, 2021 - Study
Classic
Cost of medication-related problems at a university hospital.
Citation Text:
Cost of medication-related problems at a university hospital. Schneider PJ; Gift MG; Lee YP; Rothermich EA; Sill BE
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