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www.ahrq.gov/nhguide/about/choosing-the-right-toolkit.html
October 01, 2016 - may be helpful to consider the following questions:
Has the nursing home identified a particular problem … If the nursing home has not identified a problem, it may want to start monitoring antimicrobial use with … This may help the antimicrobial stewardship team identify a problem on which to focus.
… expected to identify problems or opportunities for improvement, that represent high risk, high volume, or problem-prone
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/antibiotic-targets-facilitator-guide.docx
June 01, 2021 - First-order problem solving involves solving one problem at a time by focusing on one particular instance … This type of problem solving generally does not help prevent future harm from occurring. … Solving an adaptive problem is complex. … An adaptive solution to this problem involves encouraging a culture of safety. … · Use second-order problem solving to determine technical and adaptive solutions.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/learn-from-defects-slides.pptx
January 01, 2017 - Objectives
After this session, you will be able to—
Describe difference between first-order and second-order problem … defects in care more likely to occur
Use the Learning from Defects (LFD) tool to perform second-order problem … Hierarchy
First-Order
Problem Solving
Second-Order
Problem Solving
Recovers for one patient, but does … Learn From Defects ‹#›
AHRQ Safety Program for Mechanically Ventilated Patients
7
First-order problem … solving addresses immediate need, but does not improve patient safety culture
Second-order problem
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/overview/component-kit.docx
May 01, 2017 - .
· Well-Understood and Routinely Executed Problem-Solving and Escalation Methods. … (2) simple issues that have an obvious “just fix it” solution; (3) issues that are symptomatic of a problem … Problem Solving and Escalation
Well-understood problem solving methods (e.g., Model for Improvement; … Common understanding and execution of problem-solving methods ensures that huddles and visual management … tracking
Visual Management
• Outcomes over time
• Checklist compliance
• Problem log
Escalation
•
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www.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-fac-notes.html
December 01, 2017 - Slide 4: Problem-Solving Hierarchy
Say:
First-order problem solving resolves an issue for one patient … Instead of relying on first-order problem solving, practice second-order problem solving. … Slide 5: Problem-Solving Goal
Say:
First-order problem solving doesn’t encourage a positive patient … solving to second-order problem solving. … Does the hospital reward first-order problem-solving instead of second-order problem-solving?
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psnet.ahrq.gov/node/836927/psn-pdf
April 13, 2022 - The problem with making Safety-II work in healthcare. … The problem with making Safety-II work in healthcare. … https://psnet.ahrq.gov/issue/problem-making-safety-ii-work-healthcare
The Safety-II framework uses a … https://psnet.ahrq.gov/issue/problem-making-safety-ii-work-healthcare
https://psnet.ahrq.gov/issue/safety-i-safety-ii-white-paper
-
psnet.ahrq.gov/node/44427/psn-pdf
October 13, 2015 - Problem list completeness in electronic health records: a
multi-site study and assessment of success … Problem list completeness in electronic health records: A multi-
site study and assessment of success … https://psnet.ahrq.gov/issue/problem-list-completeness-electronic-health-records-multi-site-study-and … -
assessment-success
A patient problem list is a catalog of all health issues affecting a patient. … However, to serve these purposes, the problem list must be
accurate and complete.
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digital.ahrq.gov/technology/architecture
January 01, 2023 - Hettinger, Aaron Zachary
Project Name
Cognitive Engineering for Complex Decisionmaking & Problem … Solving in Acute Care
Cognitive Engineering for Complex Decisionmaking & Problem … Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care - Final Report. … Hettinger, Aaron Zachary
Project Name
Cognitive Engineering for Complex Decisionmaking & Problem … Value in a Community Network
Cognitive Engineering for Complex Decisionmaking & Problem
-
psnet.ahrq.gov/node/836717/psn-pdf
March 09, 2022 - The problem with…using stories as a source of evidence
and learning.
March 9, 2022
Iedema R. … The problem with … using stories as a source of evidence and learning. … https://psnet.ahrq.gov/issue/problem-withusing-stories-source-evidence-and-learning
Patients and families … https://psnet.ahrq.gov/issue/problem-withusing-stories-source-evidence-and-learning
https://psnet.ahrq.gov
-
psnet.ahrq.gov/node/46804/psn-pdf
January 01, 2021 - Retained guidewires in the Veterans Health
Administration: getting to the root of the problem. … Retained Guidewires in the Veterans Health Administration: Getting to
the Root of the Problem. … https://psnet.ahrq.gov/issue/retained-guidewires-veterans-health-administration-getting-root-problem … https://psnet.ahrq.gov/issue/retained-guidewires-veterans-health-administration-getting-root-problem
-
psnet.ahrq.gov/node/46082/psn-pdf
February 25, 2019 - The opioid crisis: can improving diagnosis help solve the
problem?
February 25, 2019
Carr S. … https://psnet.ahrq.gov/issue/opioid-crisis-can-improving-diagnosis-help-solve-problem
The opioid epidemic … has been widely discussed, but little research has examined how misdiagnosis can
contribute to the problem … https://psnet.ahrq.gov/issue/opioid-crisis-can-improving-diagnosis-help-solve-problem
https://psnet.ahrq.gov
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - The Problem
No matter how well you manage the customer service at your organization, problems are
inevitable … Fix the problem quickly and fairly.
4. Offer atonement.
5. Follow up.
6. … Involve the person in helping to solve the problem. … They include a process for tracking problems and
complaints to help identify the source of the problem … The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4.
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digital.ahrq.gov/principal-investigator/fairbanks-rollin-j
January 01, 2023 - Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care … Project Name
Cognitive Engineering for Complex Decisionmaking & Problem Solving in Acute Care
-
psnet.ahrq.gov/node/73627/psn-pdf
January 01, 2022 - The problem with 'My Five Moments for Hand Hygiene'. … The problem with ‘My Five Moments for Hand Hygiene’. … https://psnet.ahrq.gov/issue/problem-my-five-moments-hand-hygiene
The “My Five Moments for Hand Hygiene … https://psnet.ahrq.gov/issue/problem-my-five-moments-hand-hygiene
https://psnet.ahrq.gov/issue/my-five-moments-hand-hygiene-user-centred-design-approach-understand-train-monitor-and-report
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/changing-system-slides.pptx
June 01, 2021 - intervention is effective.
2
Changing the System
2
View Potential Harms as Opportunities1
Reframe a problem … or error as an opportunity to prevent the same problem from occurring again
System design
Can result … 17
Changing the System
17
Review
Consider system/active failures which may have led to the problem … Apply 4 moments
Identify a problem
Learn from the problem to improve the system
18
Changing the System
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
December 01, 2017 - Instead of relying on first-order problem solving, practice second-order problem solving. … ACTIVITY:
What are your examples of first-order problem solving? … How can you translate this into second-order problem solving? … solving to second-order problem solving. … Does the hospital reward first-order problem-solving instead of second-order problem-solving?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d1_pdi_improvementmethodsoverview.pptx
June 02, 2025 - AHRQ Quality Indicators
How to Improve Hospital Quality and Safety
Tool D.1 Slide ‹#›
Diagnose the problem … Step 1
Diagnose the Problem
Performance Improvement
Model
Source: Langley GJ, Nolan KM, Nolan TW … Step 1
Diagnose the Problem
Describe Improvement Initiative – Project Charter (Tool D.2)
Review and Select
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d1_combo_improvementmethodsoverview.pptx
June 02, 2025 - AHRQ Quality Indicators
How To Improve Hospital Quality and Safety
Tool D.1 Slide ‹#›
Diagnose the problem … Step 1
Diagnose the Problem
Performance Improvement
Model
Source: Langley GJ, Nolan KM, Nolan TW … Step 1
Diagnose the Problem
Describe Improvement Initiative – Project Charter (Tool D.2)
Review and Select
-
psnet.ahrq.gov/node/72673/psn-pdf
January 27, 2021 - Implicit bias in stroke care: a recurring old problem in the
rising incidence of young stroke. … Implicit bias in stroke care: A recurring old problem in the rising incidence of
young stroke. … https://psnet.ahrq.gov/issue/implicit-bias-stroke-care-recurring-old-problem-rising-incidence-young-stroke … https://psnet.ahrq.gov/issue/implicit-bias-stroke-care-recurring-old-problem-rising-incidence-young-stroke
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d1_pdi_improvementmethodsoverview.pdf
June 02, 2025 - Diagnose the problem
2. Plan and implement best practices
3. Measure results and analyze
4. … Step 1
Diagnose the Problem
Performance
Improvement
Model
Source: Langley GJ, Nolan KM, Nolan TW … Step 1
Diagnose the Problem
• Describe Improvement Initiative – Project Charter (Tool D.2)
• Review and