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www.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
December 01, 2020 - The Spread Problem
Slide Presentation by Joe McCannon
On February 17, Joe McCannon made this … Sign up: Quality Measure Tools Email updates
Slide 1
The Spread Problem
The Challenge and Promise … for Medicare and Medicaid Services
February 17, 2011
Slide 2
Ground to Cover
The Spread Problem … Slide 15
Framing
Problem definition.
Explicit aim-setting.
Tacit aim-setting.
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www.ahrq.gov/sites/default/files/wysiwyg/data/infographics/hospital-readmission-problem.pdf
April 02, 2025 - Hospital Readmissions: Not Just a Problem for Medicare
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5%
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Medicare
Medicaid … www.ahrq.gov/cusptoolkit
Hospital Readmissions: Not Just a Problem for Medicare
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www.ahrq.gov/topics/evidence-based-practice.html
data, clinical guidelines, and other information resources in order to correctly identify the clinical problem
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www.ahrq.gov/topics/pressure-ulcers.html
They also remain a serious problem in nursing homes despite regulatory and market approaches to encourage
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. … The Problem
No matter how well you manage the customer service at your organization, problems are inevitable … researchers have found that the most satisfied customers are ones that have never experienced a serious problem … Fix the problem quickly and fairly.
Offer atonement.
Follow up.
Remember your promises. … Involve the person in helping to solve the problem.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
April 01, 2023 - The Problem
6.E.2. Intervention #1: The Referral Agreement
6.E.2.a. … The Problem
Both the ease and the speed of the specialist referral process are major concerns for patients … This problem is especially salient for members with chronic illnesses, who typically require regular … Specialist referrals are a serious problem for some health plan members. … One way to address this problem is for a group practice to develop a referral expert in the form of a
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
March 01, 2020 - The Problem
6.G.2. The Intervention
6.G.3. … The Problem
People rarely complain about the technical aspects of the health care they receive because—in … History-taking skills,
Issues related to communicating across cultures,
Communicating with "problem … Many individuals in this stage are unaware or under-aware that a problem exists. … Contemplation is the stage in which people are aware that a problem exists and are seriously thinking
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6j-support-self-care.html
March 01, 2020 - The Problem
6.J.2. The Intervention
6.J.3. Benefits of These Interventions
6.J.4. … The Problem
Patients often express dissatisfaction because they are not getting everything they need … Health plans, medical groups, and physician practices can play two important roles to counter this problem … Such programs are based on self-efficacy theory and emphasize problem solving, decisionmaking, and confidence
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
March 01, 2020 - The Problem
6.L.2. The Intervention
6.L.3. Benefits of This Intervention
6.L.4. … The Problem
When patients with chronic illness report that their clinicians do not explain things well … Sometimes, the problem is that they are trying to fit it into an acute care visit, whether or not the … The Intervention
One antidote to this problem is the planned visit, which is a component of the Chronic
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6m-group-visits.html
March 01, 2020 - The Problem
6.M.2. The Intervention
6.M.3. Benefits of This Intervention
6.M.4. … The Problem
Dissatisfaction with how providers communicate can arise when people need more attention … This problem is particularly common for patients with chronic conditions, who are often struggling to … Some medical groups get around this problem by conducting the group visits in the evenings; other organizations
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www.ahrq.gov/data/infographics/hospital-readmission-problems.html
August 01, 2018 - Hospital Readmissions: Not Just a Problem for Medicare
Hospital Readmissions: Not Just a Problem
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www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
April 01, 2022 - The Problem: Children with Chronic Conditions Are Hard to Find
To identify children with special health … Reasons for this problem include coding errors, misdiagnoses, lack of access to care, and the global … CAHPS Methodology: Focus on Consequences
This item set addresses this problem by classifying children
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www.ahrq.gov/research/findings/making-healthcare-safer/mhs3/index.html
August 01, 2024 - attention and notable successful interventions in recent years, patient safety remains a significant problem … AHRQ’s Making Healthcare Safer III report addresses this continuing problem by supporting the implementation
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - The Problem
6.Q.2. The Intervention
6.Q.3. … The Problem
Achieving high levels of member satisfaction requires two ingredients:
A deep knowledge … Another problem with developing standards is that some of the behaviors are hard to describe. … CAHPS Measures
CAHPS Item (from Health Plan Survey 3.0) : In the last 12 months, how much of a problem
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www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod1.html
February 01, 2023 - stage for the entire video by providing the overarching learning objectives, the scope of the CAUTI problem … Slide 3: Scope of the Problem
Narration:
So, what is the scope of the CAUTI problem? Large. … Slide 4: Scope of the Problem
Narration:
With that in mind, it’s easy to understand why CAUTIs … Slide 5: HICPAC* Indications for a Urinary Catheter 1
Narration:
But if overuse of catheters is a problem … for discussion or questions from the learner:
Does the learner think his/her ICU has a culture problem
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www.ahrq.gov/hai/cusp/toolkit/observing-rounds.html
December 01, 2012 - Problem statement: Interdisciplinary rounds are in the best interest of patients. … Problem
Team Members
Affected
Patient Care
Not Addressed
Suggestions for
Improvement
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www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Conducting a Morning Briefing
CUSP Toolkit
Improve communication with nursing staff
Problem … Specific Things To Consider
Problem
Identified
Person Assigned
To Followup
Action Taken
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
April 01, 2023 - The Problem
6.F.2. The Intervention
6.F.3. Benefits
6.F.4. … The Problem
Individuals with non-urgent health problems typically have to schedule an in-person visit … nurses (RNs) who assist members who have questions or need advice related to a health condition or problem … call the advice line any time they or a family member are having symptoms of an illness or medical problem … the RN typically offers care management advice and health education related to the patient's health problem
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www.ahrq.gov/patient-safety/settings/hospital/vtguide/preface.html
March 01, 2016 - Measurement and Tracking
Hospital-Associated Venous Thromboembolism as a Public Health Problem … thrombosis (DVT), collectively known as venous thromboembolism (VTE), represent a major public health problem … Estimates vary widely, but the overall annual prevalence may be increasing. 2 VTE is primarily a problem
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www.ahrq.gov/hai/cusp/toolkit/index.html
July 01, 2018 - After the core principles of CUSP are taught, the knowledge can be applied to any safety problem. … Apply CUSP
After learning these core principles, users can apply them to the selected safety problem