-
www.talkingquality.ahrq.gov/talkingquality/explain/share-info/offer-info.html
June 01, 2019 - But there are two problems with this kind of information:
First, insurance plans almost always pay … differences in charges across facilities may have no relationship at all to what they negotiate with plans … People who have high-deductible health plans are more interested in the full price since they may be
-
www.talkingquality.ahrq.gov/talkingquality/explain/share-info/highlight.html
September 01, 2019 - If you are rating health plans, for example, it will be important to stress member’s rights to appeal … the organizations in your State or community that take responsibility for complaints about the health plans … your State or locality if you have problems with your Medicare benefits, including Medicare Advantage plans
-
www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - For health plans, the number of people with outstanding customer service problems can be significant. … health plans reported "never" or "sometimes" when asked whether the plan's customer service gave them … the information or help they needed. 1
Most health plans and physician practices have some sense of … National quality monitoring of Medicare health plans: the relationship between enrollees’ reports and … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.
-
www.talkingquality.ahrq.gov/pqmp/implementation-qi/roadmap/index.html
September 01, 2021 - It is intended for use by states, health plans, hospitals, and other providers embarking on a quality … “High improving” plans were defined as those that exhibited improvement rates in the top 25th percentile … Worked individually with the participating plans to compare baseline performance rates to the national … AHRQ Practice Facilitation Handbook: Creating Quality Improvement Teams and QI Plans . … Collaborating Medicaid Health Plans.
Collaborating Health Systems/Sickle Cell Clinics.
-
www.talkingquality.ahrq.gov/talkingquality/distribute/promote/timing.html
March 01, 2016 - clear timeframe for decisionmaking, such as open enrollment periods for commercial and Medicare health plans … the report by consumers making decisions, it is also valuable to describe how individual providers or plans … If you have done a “dry run” by distributing comparative data to providers or plans before releasing … Learn about sharing data with providers or plans before making it public in How Will You Gain the Trust … of Providers or Plans .
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emergency-preparedness-plans.pdf
May 01, 2022 - Incorporating Infection Prevention and Control
into an Emergency Preparedness Plan
Emergency preparedness plans … events based on the facility’s geographic area
(e.g., flooding, fire, epidemic, pandemic) and include plans … plan must also document who will contact these individuals and describe the primary and
alternative plans
-
www.talkingquality.ahrq.gov/patient-safety/index.html
January 01, 2024 - Reports
Collections of professional and academic publications, reports, and National Action Plans … Health Affairs
Medical Liability
National Academy of Medicine Reports
National Action Plans … medical errors and promoting patient safety, measuring health care quality, consumer assessment of health plans
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
May 12, 2022 - like to have information for at least one other person we can contact during an emergency to share our plans … --
· If we experience an emergency, we will make every attempt to contact you and inform you of our plans
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qtag-presentation.pdf
September 01, 2015 - measures for
children, continued
What States did
- Worked with State-level stakeholders (health plans … Many States (for example, AK, FL, IL, MA, ME, NC, PA)
used reports to
1) Compare performance of plans … agencies to
national benchmarks
2) Identify variation in practices’ performance across
regions, plans … learned
- Quality monitoring activities can provide powerful
incentives for networks and health plans
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
December 01, 2019 - the following:
Raise employees' awareness and understanding of differences in the quality of the plans … organizations available to them;
Encourage health benefits managers to identify and offer health plans … providers that perform well on the CAHPS measures;
Help Medicaid recipients identify and select the plans
-
www.talkingquality.ahrq.gov/talkingquality/distribute/media/printed-report.html
September 01, 2019 - EXAMPLE: A Brochure for Medicaid Beneficiaries
Title: A Guide to Michigan Medicaid Health Plans: Quality … Michigan Department of Health and Human Services publishes a brochure with summary scores for Medicaid plans … process is automatic (i.e., if consumers do not have to take any action to re-enroll in their current plans
-
www.talkingquality.ahrq.gov/cahps/faq/index.html
January 01, 2019 - Choosing questions to measure the quality of experience with medical care providers and health care plans … Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey … Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS) instrument … The CAHPS Health Plan Survey Database no longer collects or reports data for commercial health plans. … To adjust the results to account for this difference in populations across plans.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - Insurance
Program (CHIP) Chartbook
What Enrollees Say About Their Experiences With Their
Health Plans … Table 2. 2022 Survey Versions For Enrollee Populations
Population Survey Version Number of Plans … Health plans choose whether to participate in the
database. … Medicaid or CHIP health
plans or enrollee populations. … There are also times when certain health plans are excluded from
percentile calculations.
-
www.talkingquality.ahrq.gov/cahps/about-cahps/index.html
April 01, 2024 - range of interactions that patients have with the healthcare system, including their care from health plans … develop surveys that ask consumers and patients to report on and evaluate their experiences with health plans … professionals, public and private purchasers of healthcare, healthcare accreditation organizations, health plans
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/dental/index.html
March 01, 2018 - The CAHPS Dental Plan Survey is a standardized questionnaire that asks adult enrollees in dental plans … organizations interested in assessing, improving, and reporting on the quality and value offered by dental plans
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-part2-mw.pdf
August 03, 2018 - the clinical quality of care provided by your practice or its clinicians publicly reported by
health plans … your practice, how often – if ever – are these data or reports about clinical quality from
health plans … your practice receive better contracts (for example, better payment,
preferred status) with health plans … did your practice or the individual clinicians in your practice receive additional
income from health plans … your practice receive better contracts (for example, better payment, preferred status) with health plans
-
www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/about.html
July 01, 2021 - This measure can be easily aligned across state Medicaid programs, health plans, and health systems, … QMETRIC found for some health plans, available QI and case management resources are directed at other … For children who have dual enrollment in other health plans, their claims may not be complete since some … The new ICD-10-CM measure specification was then provided to each of three partner Medicaid health plans … Health plans have more ready access to their own claims and can use the measure on a more rapid basis
-
www.talkingquality.ahrq.gov/talkingquality/explain/communicate/trust.html
December 01, 2022 - the public is wary, and legitimately so, about the sources of data on the performance of health care plans … Since many health plans, hospitals, medical groups, and other providers advertise their quality, consumers
-
www.talkingquality.ahrq.gov/ncepcr/reports/grants-impact/tools/index.html
October 01, 2023 - A profile of Idaho, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Maryland, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Montana, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of West Virginia, one of North Carolina's four partner States, outlining its accomplishments and plans
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/overview/background/corebackgrnd.pdf
January 01, 2013 - Lower scoring plans reported an
average receipt rate of 67 percent, and higher reporting plans reported … Plans in the Northeast region of the United States have reported higher rates than plans in the
South … plans at 13.21 percent and the 90th percentile plans at 58.33 percent.14
Concerns about this measure … The measure is reported to NCQA by 55 health plans across 17 States. … The core
instrument is currently reported to NCQA by 38 health plans.