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www.qualitymeasures.ahrq.gov/cahps/about-cahps/glossary/index.html
November 01, 2022 - Each product focuses on a given level of the healthcare system (e.g., health plans, hospitals, physician … use the results of the survey to inform themselves about their options and choose among providers or plans … For example, the questions asked about access to care from health plans are different than the questions
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www.qualitymeasures.ahrq.gov/talkingquality/plan/objectives.html
November 01, 2018 - Consumer choice : Support and motivate consumers to
Make more informed decisions among competing plans … Shop for plans or providers.
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www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/key-driver.html
July 01, 2021 - In addition, summaries of measure-specific improvement strategies implemented by health plans, associated … diagrams and change ideas presented below largely reflect QI initiatives through the lens of health plans
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/index.html
April 01, 2022 - Conditions is an extensive set of items that assess the experiences of this population with health plans … experiences of children with special health care needs with those of similar children in other health plans
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - Improvement Guide
The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for
health plans … Examples of prominent forces driving improvement efforts among health plans
include the following: … Health plans offered in the new Federal and State-based Health Insurance
Marketplaces conduct the … Health plans (such as Blue Cross Blue Shield of Massachusetts and HealthPlus of
Michigan) and multi-stakeholder … particularly communication with providers,
correlate with adherence to medical advice and treatment plans
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - For health plans, the number of people with
outstanding customer service problems can be
significant … In 2017, approximately 18% of
members of Medicaid health plans and 13% of
members of Medicare health … plans reported
“never” or “sometimes” when asked whether the
plan’s customer service gave them the … Most health plans and physician practices have some sense of the cost of replacing a lost
member or … Factors affecting response rates to the Consumer Assessment of Health Plans
Study survey.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
August 23, 2018 - Does your practice have plans to install a new EHR/EMR system within the next 18 months? … If yes, are there plans to apply for Stage 2 incentive payments?
Yes
No
Maybe
Unknown
58. … your practice receive better contracts (for example, better payment,
preferred status) with health plans … Does your practice have plans to install a new EHR/EMR system within the next 18 months?
33. … If yes, are there plans to apply for Stage 2 incentive payments?
58.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-150-fullreport.pdf
February 14, 2018 - Among both commercial and Medicaid plans there was a strong positive
correlation between the Metabolic … In addition, rankings among measures in the antipsychotic measures set showed that plans and
States … The measure has been
reported by Medicaid and commercial health plans since the HEDIS 2015 reporting … Health plan*: Can compare quality of care among health plans. … Testing also showed poor performance among both plans and States,
suggesting room for improvement.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
October 01, 2019 - multi-specialty group practice) or between different Accountable Care
Organizations/managed care health plans … explored the use of benchmarks for QI purposes through their Learning Collaborative
with five Medicaid plans … were already performing at or
near the 90th percentile of plans nationally … ◦ Plans also used their own internal benchmarks for
improving performance. … In order to adjust their
performance targets, most plans found it helpful to
compare their current
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www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
February 01, 2020 - In order to achieve the goals of better performance on CAHPS measures, health plans and ambulatory care … Sources of Training on Quality Improvement
America's Health Insurance Plans (AHIP)
American Medical … For health plans, this could mean developing information systems that allow staff to answer members' … Some purchaser organizations point out high-performing health plans to consumers, while some health plans … Through this program, health plans use common measures to evaluate the performance of their contracted
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www.qualitymeasures.ahrq.gov/talkingquality/translate/scores/framing.html
March 01, 2016 - . [1] When you present a score, you need to decide whether you want to tell people how well health plans … However, when later given hypothetical data on health plans, the choices these same people made reflected … avoidance of plans that performed poorly on one or more measures that were framed “negatively,” suggesting
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www.qualitymeasures.ahrq.gov/practiceimprovement/delivery-initiative/holtropstudysnapshot/index.html
December 01, 2016 - offered CM and optimal structuring of CM have become increasingly important issues to providers, health plans … compared these costs to those incurred by similar patients enrolled in CM programs managed by health plans … emphasizing risk scores and providers focusing on clinical information and personal knowledge: Health plans … provider approach relies more on clinical information and personal knowledge of the patient, while health plans
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/engage/rfe-role-leader.pdf
March 01, 2017 - • Encourage residents and families to participate
actively in care plans. … • Include goals related to resident and family
engagement in short- and long-term plans for
the facility
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - 20
•
Online Reporting System:
Percentiles
Percentiles - display the percentage of health plans … Agency
– Member organizations
• California Safety Net Institute
• Association for Community Health Plans
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - communicated with school staff
about child’s condition
FECC-14 24.7 30.5 39.2* 32.2
Protocols/Plans … information
Health care provider
communicated with school
staff about child’s condition
Protocols/Plans
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www.qualitymeasures.ahrq.gov/talkingquality/resources/podcasts-webinars.html
December 01, 2022 - The Effects of Out-of-Pocket Costs on Enrollees' Experiences with Health Plans Implications for Consumer … for PPOs and HMOs and the implications for reporting survey results across different types of health plans
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www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/overview.html
July 01, 2021 - The measurement specifications and QI strategies can be used by states, health plans, health systems, … End Users
Potential end users of the measure include local and state health departments, health plans
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www.qualitymeasures.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
May 01, 2022 - Originally, CAHPS was an acronym for Consumer Assessment of Health Plans Study. … to reflect the evolution of the program from its initial focus on enrollees' experiences with health plans
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www.qualitymeasures.ahrq.gov/talkingquality/assess/recommended-reading.html
May 01, 2019 - Providing consumers with information about the quality of health plans: the Consumer Assessment of Health … Plans demonstration in Washington State.
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www.qualitymeasures.ahrq.gov/patient-safety/reports/safer-together.html
November 01, 2022 - FAQs
Home
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Reports
National Action Plans … Health Affairs
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