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81. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
    February 01, 2020 - Examples of prominent forces driving improvement efforts among health plans include the following: … Health plans offered in the new Federal and State-based Health Insurance Marketplaces will be required … Health plans (such as Blue Cross Blue Shield of Massachusetts and HealthPlus of Michigan) and multi-stakeholder … particularly communication with providers, correlate with adherence to medical advice and treatment plans

82. The Five Principles of Effective Primary Care-Based Care Coordination for Reducing Potentially Preventable Readmissions (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
    March 01, 2021 - The focus should be on facilitating a smooth transition of patients and their care plans back to the … appropriate followup care; collaboration in discharge documentation, including diagnostic and therapeutic plans … care team should assess health literacy, coping strategies, and social support to ensure that the plans

83. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/surveys-guidance/index.html
    August 01, 2023 - Other surveys ask enrollees about their experiences with health plans and related programs. … Health Care (Experience of Care and Health Outcomes (ECHO)) Enrollee Experience With Health Plans

84. AHRQ Infrastructure for Maintaining Primary Care Transformation (IMPaCT) Grants | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
    August 01, 2015 - A profile of Idaho, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Maryland, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Montana, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of West Virginia, one of North Carolina's four partner States, outlining its accomplishments and plans

85. CAHPS Glossary | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/about-cahps/glossary/index.html
    November 01, 2022 - Each product focuses on a given level of the healthcare system (e.g., health plans, hospitals, physician … use the results of the survey to inform themselves about their options and choose among providers or plans … For example, the questions asked about access to care from health plans are different than the questions

86. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for health plans … Examples of prominent forces driving improvement efforts among health plans include the following: …  Health plans offered in the new Federal and State-based Health Insurance Marketplaces conduct the …  Health plans (such as Blue Cross Blue Shield of Massachusetts and HealthPlus of Michigan) and multi-stakeholder … particularly communication with providers, correlate with adherence to medical advice and treatment plans

87. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - For health plans, the number of people with outstanding customer service problems can be significant … In 2017, approximately 18% of members of Medicaid health plans and 13% of members of Medicare health … plans reported “never” or “sometimes” when asked whether the plan’s customer service gave them the … Most health plans and physician practices have some sense of the cost of replacing a lost member or … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.

88. View Survey (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
    August 23, 2018 - Does your practice have plans to install a new EHR/EMR system within the next 18 months? … If yes, are there plans to apply for Stage 2 incentive payments? Yes No Maybe Unknown 58. … your practice receive better contracts (for example, better payment, preferred status) with health plans … Does your practice have plans to install a new EHR/EMR system within the next 18 months? 33. … If yes, are there plans to apply for Stage 2 incentive payments? 58.

89. Framing Health Care Quality Scores as Positive or Negative | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/translate/scores/framing.html
    March 01, 2016 - . [1] When you present a score, you need to decide whether you want to tell people how well health plans … However, when later given hypothetical data on health plans, the choices these same people made reflected … avoidance of plans that performed poorly on one or more measures that were framed “negatively,” suggesting

90. Pressure Ulcer Prevention Toolkit (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module5/putoolkit_module5_tools.docx
    August 02, 2017 - Identify the care plans prepared shortly after admission. 4. … whether each abnormally scored dimension of the standardized risk assessment is addressed in the care plans

91. Oral, Linguistic, and Culturally Competent Services | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/ncepcr/tools/cultural-competence/index.html
    August 01, 2019 - Oral, Linguistic, and Culturally Competent Services Guides for Managed Care Plans … contractor from AHRQ's Integrated Delivery System Research Network to develop two guides for managed care plans

92. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/assess/recommended-reading.html
    May 01, 2019 - Providing consumers with information about the quality of health plans: the Consumer Assessment of Health … Plans demonstration in Washington State.

93. Safer Together: A National Action Plan to Advance Patient Safety | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/reports/safer-together.html
    November 01, 2022 - FAQs Home Patient Safety Reports National Action Plans … Health Affairs Medical Liability National Academy of Medicine Reports National Action Plans

94. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
    May 01, 2022 - Originally, CAHPS was an acronym for Consumer Assessment of Health Plans Study. … to reflect the evolution of the program from its initial focus on enrollees' experiences with health plans

95. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/data/meps.html
    March 01, 2023 - Includes information on the number and types of private health insurance plans offered, benefits associated … with these plans, annual premiums and contributions to premiums by employers and employees, copayments

96. AHRQ Data Tools | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/data/data-tools/index.html
    July 01, 2022 - Overview See the number of respondents and number of health plans or practice sites represented in … Percentiles View the percentage of health plans (HP-CAHPS) or practices sites (CG-CAHPS) that scored

97. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
    January 01, 2019 - lees rated their Personal Doctors and Specialists more highly than their Health Care or Health Plans

98. Providing Detail in Quality Reports for Those Who Want It | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/explain/details.html
    November 01, 2018 - The Health Plans or Providers That Are Being Rated. Where the Data Came From. … The Health Plans or Providers That Are Being Rated Your report can provide contact and descriptive … Contact information permits the user to get further information about plans or providers of particular

99. Help People Use Health Care Quality Information To Make Decisions | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/talkingquality/explain/support/help.html
    November 01, 2018 - Clarify the Extent and Nature of Choices Some people truly are limited in their choice of health plans … measures is available today, it is important to acknowledge that consumers’ decisions about health plans … This may involve helping people narrow their choices by: Reducing the number of plans or providers

100. AHRQ Tips for Grant Applicants | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/funding/process/grant-app-basics/apptips.html
     July 01, 2021 - If the project involves clinical research, are the plans for 1) protection of human subjects from research … Reviewers will evaluate the proposed plans for inclusion of minorities and members of both genders.  … Reviewers will evaluate the proposed plans for inclusion of AHRQ priority populations (refer to the … Plan to Provide Mentoring (Include only when required by the specific NOFO, e.g., K24 and K05) 6 Plans