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  1. www.cpsi.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - The Medicare Survey includes versions for Medicare Advantage plans (including PPOs), Prescription Drug … Plans, and the fee-for-service program.
  2. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-3-primary-care-landscape.pdf
    September 01, 2015 - Most plans required to cover preventive services free of charge. … Advantage, Medicaid Managed Care, and some plans for State employees and retirees. … Managed care plans versus indemnity (FFS) plans. … In contrast to managed care plans, indemnity plans, which are sometimes called FFS plans, typically … Therefore, indemnity plans can expose patients to greater financial risk than managed care plans.
  3. www.cpsi.ahrq.gov/patient-safety/settings/hospital/match/table-2.html
    July 01, 2022 - admission Denominator: # of patients admitted GOAL: >90% ACTUAL: [insert current compliance] Insert plans … Denominator: # of patients transferred GOAL: >90% ACTUAL: [insert current compliance] Insert plans … Denominator: # of patients discharged GOAL: >90% ACTUAL: [insert current compliance] Insert plans
  4. www.cpsi.ahrq.gov/patient-safety/settings/hospital/match/table-4.html
    July 01, 2022 - admission Denominator: # of patients admitted GOAL: >90% ACTUAL: [insert current compliance] Insert plans … Denominator: # of patients transferred GOAL: >90% ACTUAL: [insert current compliance] Insert plans … Denominator: # of patients discharged GOAL: >90% ACTUAL: [insert current compliance] Insert plans
  5. www.cpsi.ahrq.gov/cpi/about/mission/strategic-plan/index.html
    January 01, 2018 - Organization & Contacts Strategic Plan Information on the Agency's strategic plans … AHRQ Strategic Plan —Information on the Agency's strategic plans.
  6. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
    August 31, 2023 - Unit Coordinator Angie plans to program the phones immediately after the Debrief. 2. … In discussing what went wrong, the team can make plans to implement solutions.
  7. www.cpsi.ahrq.gov/cahps/consumer-reporting/index.html
    May 01, 2022 - examples of web-based comparative reports for consumers on the quality and costs of healthcare from health plans … The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer
  8. www.cpsi.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - If you are rating health plans, for example, it will be important to stress member’s rights to appeal … the organizations in your State or community that take responsibility for complaints about the health plans … your State or locality if you have problems with your Medicare benefits, including Medicare Advantage plans
  9. www.cpsi.ahrq.gov/talkingquality/explain/share-info/offer-info.html
    June 01, 2019 - But there are two problems with this kind of information: First, insurance plans almost always pay … differences in charges across facilities may have no relationship at all to what they negotiate with plans … People who have high-deductible health plans are more interested in the full price since they may be
  10. www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - For health plans, the number of people with outstanding customer service problems can be significant. … health plans reported "never" or "sometimes" when asked whether the plan's customer service gave them … the information or help they needed. 1 Most health plans and physician practices have some sense of … National quality monitoring of Medicare health plans: the relationship between enrollees’ reports and … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.
  11. www.cpsi.ahrq.gov/talkingquality/distribute/promote/timing.html
    March 01, 2016 - clear timeframe for decisionmaking, such as open enrollment periods for commercial and Medicare health plans … the report by consumers making decisions, it is also valuable to describe how individual providers or plans … If you have done a “dry run” by distributing comparative data to providers or plans before releasing … Learn about sharing data with providers or plans before making it public in How Will You Gain the Trust … of Providers or Plans .
  12. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emergency-preparedness-plans.pdf
    May 01, 2022 - Incorporating Infection Prevention and Control into an Emergency Preparedness Plan Emergency preparedness plans … events based on the facility’s geographic area (e.g., flooding, fire, epidemic, pandemic) and include plans … plan must also document who will contact these individuals and describe the primary and alternative plans
  13. www.cpsi.ahrq.gov/patient-safety/index.html
    January 01, 2024 - Reports Collections of professional and academic publications, reports, and National Action Plans … Health Affairs Medical Liability National Academy of Medicine Reports National Action Plans … medical errors and promoting patient safety, measuring health care quality, consumer assessment of health plans
  14. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    May 12, 2022 - like to have information for at least one other person we can contact during an emergency to share our plans … -- · If we experience an emergency, we will make every attempt to contact you and inform you of our plans
  15. www.cpsi.ahrq.gov/talkingquality/distribute/media/printed-report.html
    September 01, 2019 - EXAMPLE: A Brochure for Medicaid Beneficiaries Title: A Guide to Michigan Medicaid Health Plans: Quality … Michigan Department of Health and Human Services publishes a brochure with summary scores for Medicaid plans … process is automatic (i.e., if consumers do not have to take any action to re-enroll in their current plans
  16. www.cpsi.ahrq.gov/cahps/faq/index.html
    January 01, 2019 - Choosing questions to measure the quality of experience with medical care providers and health care plans … Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey … Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS) instrument … The CAHPS Health Plan Survey Database no longer collects or reports data for commercial health plans. … To adjust the results to account for this difference in populations across plans.
  17. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - Insurance Program (CHIP) Chartbook What Enrollees Say About Their Experiences With Their Health Plans … Table 2. 2022 Survey Versions For Enrollee Populations Population Survey Version Number of Plans … Health plans choose whether to participate in the database. … Medicaid or CHIP health plans or enrollee populations. … There are also times when certain health plans are excluded from percentile calculations.
  18. www.cpsi.ahrq.gov/cahps/about-cahps/index.html
    April 01, 2024 - range of interactions that patients have with the healthcare system, including their care from health plans … develop surveys that ask consumers and patients to report on and evaluate their experiences with health plans … professionals, public and private purchasers of healthcare, healthcare accreditation organizations, health plans
  19. www.cpsi.ahrq.gov/patient-safety/settings/hospital/resource/guide/web6.html
    December 01, 2017 - Use care plans to improve care over time and across settings. … Use care plans to improve care across settings and over time. … Slide 20: Using Care Plans to Improve Care Over Time and  Across Settings Using Care Plans to Improve … Care Over Time and  Across Settings Slide 21: Types of Care Plans: Observations from the Field … Develop care plans for patients who are frequently hospitalized.
  20. www.cpsi.ahrq.gov/cahps/surveys-guidance/dental/index.html
    March 01, 2018 - The CAHPS Dental Plan Survey is a standardized questionnaire that asks adult enrollees in dental plans … organizations interested in assessing, improving, and reporting on the quality and value offered by dental plans

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