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  1. www.cahps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
    March 01, 2021 - The focus should be on facilitating a smooth transition of patients and their care plans back to the … appropriate followup care; collaboration in discharge documentation, including diagnostic and therapeutic plans … care team should assess health literacy, coping strategies, and social support to ensure that the plans
  2. www.cahps.ahrq.gov/cahps/surveys-guidance/index.html
    August 01, 2023 - Other surveys ask enrollees about their experiences with health plans and related programs. … Health Care (Experience of Care and Health Outcomes (ECHO)) Enrollee Experience With Health Plans
  3. www.cahps.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
    August 01, 2015 - A profile of Idaho, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Maryland, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Montana, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of West Virginia, one of North Carolina's four partner States, outlining its accomplishments and plans
  4. www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/childhealth/usingthecoresetofqm.pdf
    February 01, 2010 - States are using the measures to produce performance reports for providers, families, managed care plans … Quality Produce performance reports for Providers X X X X X X X X Families X X X X X Managed care plans …  How did stakeholders (health plans, providers, and consumers) use these measures?
  5. www.cahps.ahrq.gov/cahps/about-cahps/glossary/index.html
    November 01, 2022 - Each product focuses on a given level of the healthcare system (e.g., health plans, hospitals, physician … use the results of the survey to inform themselves about their options and choose among providers or plans … For example, the questions asked about access to care from health plans are different than the questions
  6. www.cahps.ahrq.gov/talkingquality/plan/objectives.html
    November 01, 2018 - Consumer choice : Support and motivate consumers to Make more informed decisions among competing plans … Shop for plans or providers.
  7. www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/key-driver.html
    July 01, 2021 - In addition, summaries of measure-specific improvement strategies implemented by health plans, associated … diagrams and change ideas presented below largely reflect QI initiatives through the lens of health plans
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
    May 01, 2017 - Improvement Guide The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for health plans … Examples of prominent forces driving improvement efforts among health plans include the following: …  Health plans offered in the new Federal and State-based Health Insurance Marketplaces conduct the …  Health plans (such as Blue Cross Blue Shield of Massachusetts and HealthPlus of Michigan) and multi-stakeholder … particularly communication with providers, correlate with adherence to medical advice and treatment plans
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - For health plans, the number of people with outstanding customer service problems can be significant … In 2017, approximately 18% of members of Medicaid health plans and 13% of members of Medicare health … plans reported “never” or “sometimes” when asked whether the plan’s customer service gave them the … Most health plans and physician practices have some sense of the cost of replacing a lost member or … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.
  10. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-150-fullreport.pdf
    February 14, 2018 - Among both commercial and Medicaid plans there was a strong positive correlation between the Metabolic … In addition, rankings among measures in the antipsychotic measures set showed that plans and States … The measure has been reported by Medicaid and commercial health plans since the HEDIS 2015 reporting … Health plan*: Can compare quality of care among health plans. … Testing also showed poor performance among both plans and States, suggesting room for improvement.
  11. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
    October 01, 2019 - multi-specialty group practice) or between different Accountable Care Organizations/managed care health plans … explored the use of benchmarks for QI purposes through their Learning Collaborative with five Medicaid plans … were already performing at or near the 90th percentile of plans nationally … ◦ Plans also used their own internal benchmarks for improving performance. … In order to adjust their performance targets, most plans found it helpful to compare their current
  12. www.cahps.ahrq.gov/talkingquality/translate/scores/framing.html
    March 01, 2016 - . [1] When you present a score, you need to decide whether you want to tell people how well health plans … However, when later given hypothetical data on health plans, the choices these same people made reflected … avoidance of plans that performed poorly on one or more measures that were framed “negatively,” suggesting
  13. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module5/putoolkit_module5_tools.docx
    August 02, 2017 - Identify the care plans prepared shortly after admission. 4. … whether each abnormally scored dimension of the standardized risk assessment is addressed in the care plans
  14. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
    March 09, 2018 - communicated with school staff about child’s condition FECC-14 24.7 30.5 39.2* 32.2 Protocols/Plans … information Health care provider communicated with school staff about child’s condition Protocols/Plans
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - sheet (Rudeness = 0%) Member Advocate training module roll-out Getting Care Quickly (YES – health plans … to target interventions • Oversampling is a necessity to ensure actionable CAHPS results • Health plans
  16. www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/overview.html
    July 01, 2021 - The measurement specifications and QI strategies can be used by states, health plans, health systems, … End Users Potential end users of the measure include local and state health departments, health plans
  17. www.cahps.ahrq.gov/ncepcr/tools/cultural-competence/index.html
    August 01, 2019 - Oral, Linguistic, and Culturally Competent Services Guides for Managed Care Plans … contractor from AHRQ's Integrated Delivery System Research Network to develop two guides for managed care plans
  18. www.cahps.ahrq.gov/talkingquality/assess/recommended-reading.html
    May 01, 2019 - Providing consumers with information about the quality of health plans: the Consumer Assessment of Health … Plans demonstration in Washington State.
  19. www.cahps.ahrq.gov/patient-safety/reports/safer-together.html
    November 01, 2022 - FAQs Home Patient Safety Reports National Action Plans … Health Affairs Medical Liability National Academy of Medicine Reports National Action Plans
  20. www.cahps.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
    May 01, 2022 - Originally, CAHPS was an acronym for Consumer Assessment of Health Plans Study. … to reflect the evolution of the program from its initial focus on enrollees' experiences with health plans

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