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www.cahps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/rev-reportaddendum.pdf
March 01, 2021 - The
focus should be on facilitating a smooth transition of patients and their care plans back to the … appropriate followup care; collaboration in discharge
documentation, including diagnostic and therapeutic plans … care team should
assess health literacy, coping strategies, and social support to ensure that the plans
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www.cahps.ahrq.gov/cahps/surveys-guidance/index.html
August 01, 2023 - Other surveys ask enrollees about their experiences with health plans and related programs. … Health Care (Experience of Care and Health Outcomes (ECHO))
Enrollee Experience With Health Plans
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www.cahps.ahrq.gov/ncepcr/research-transform-primary-care/transform/tools-catalog/index.html
August 01, 2015 - A profile of Idaho, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Maryland, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of Montana, one of North Carolina's four partner States, outlining its accomplishments and plans … profile of West Virginia, one of North Carolina's four partner States, outlining its accomplishments and plans
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/childhealth/usingthecoresetofqm.pdf
February 01, 2010 - States are using the measures to produce
performance reports for providers, families, managed care plans … Quality
Produce performance reports for
Providers X X X X X X X X
Families X X X X X
Managed care plans … How did stakeholders (health plans, providers, and consumers) use these measures?
-
www.cahps.ahrq.gov/cahps/about-cahps/glossary/index.html
November 01, 2022 - Each product focuses on a given level of the healthcare system (e.g., health plans, hospitals, physician … use the results of the survey to inform themselves about their options and choose among providers or plans … For example, the questions asked about access to care from health plans are different than the questions
-
www.cahps.ahrq.gov/talkingquality/plan/objectives.html
November 01, 2018 - Consumer choice : Support and motivate consumers to
Make more informed decisions among competing plans … Shop for plans or providers.
-
www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/key-driver.html
July 01, 2021 - In addition, summaries of measure-specific improvement strategies implemented by health plans, associated … diagrams and change ideas presented below largely reflect QI initiatives through the lens of health plans
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - Improvement Guide
The CAHPS Ambulatory Care Improvement Guide is a comprehensive resource for
health plans … Examples of prominent forces driving improvement efforts among health plans
include the following: … Health plans offered in the new Federal and State-based Health Insurance
Marketplaces conduct the … Health plans (such as Blue Cross Blue Shield of Massachusetts and HealthPlus of
Michigan) and multi-stakeholder … particularly communication with providers,
correlate with adherence to medical advice and treatment plans
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - For health plans, the number of people with
outstanding customer service problems can be
significant … In 2017, approximately 18% of
members of Medicaid health plans and 13% of
members of Medicare health … plans reported
“never” or “sometimes” when asked whether the
plan’s customer service gave them the … Most health plans and physician practices have some sense of the cost of replacing a lost
member or … Factors affecting response rates to the Consumer Assessment of Health Plans
Study survey.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-150-fullreport.pdf
February 14, 2018 - Among both commercial and Medicaid plans there was a strong positive
correlation between the Metabolic … In addition, rankings among measures in the antipsychotic measures set showed that plans and
States … The measure has been
reported by Medicaid and commercial health plans since the HEDIS 2015 reporting … Health plan*: Can compare quality of care among health plans. … Testing also showed poor performance among both plans and States,
suggesting room for improvement.
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-performance-comparisons.pdf
October 01, 2019 - multi-specialty group practice) or between different Accountable Care
Organizations/managed care health plans … explored the use of benchmarks for QI purposes through their Learning Collaborative
with five Medicaid plans … were already performing at or
near the 90th percentile of plans nationally … ◦ Plans also used their own internal benchmarks for
improving performance. … In order to adjust their
performance targets, most plans found it helpful to
compare their current
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www.cahps.ahrq.gov/talkingquality/translate/scores/framing.html
March 01, 2016 - . [1] When you present a score, you need to decide whether you want to tell people how well health plans … However, when later given hypothetical data on health plans, the choices these same people made reflected … avoidance of plans that performed poorly on one or more measures that were framed “negatively,” suggesting
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module5/putoolkit_module5_tools.docx
August 02, 2017 - Identify the care plans prepared shortly after admission.
4. … whether each abnormally scored dimension of the standardized risk assessment is addressed in the care plans
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - communicated with school staff
about child’s condition
FECC-14 24.7 30.5 39.2* 32.2
Protocols/Plans … information
Health care provider
communicated with school
staff about child’s condition
Protocols/Plans
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - sheet (Rudeness = 0%)
Member Advocate training module roll-out
Getting Care Quickly (YES – health plans … to
target interventions
• Oversampling is a necessity to ensure actionable CAHPS results
• Health plans
-
www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/overview.html
July 01, 2021 - The measurement specifications and QI strategies can be used by states, health plans, health systems, … End Users
Potential end users of the measure include local and state health departments, health plans
-
www.cahps.ahrq.gov/ncepcr/tools/cultural-competence/index.html
August 01, 2019 - Oral, Linguistic, and Culturally Competent Services
Guides for Managed Care Plans … contractor from AHRQ's Integrated Delivery System Research Network to develop two guides for managed care plans
-
www.cahps.ahrq.gov/talkingquality/assess/recommended-reading.html
May 01, 2019 - Providing consumers with information about the quality of health plans: the Consumer Assessment of Health … Plans demonstration in Washington State.
-
www.cahps.ahrq.gov/patient-safety/reports/safer-together.html
November 01, 2022 - FAQs
Home
Patient Safety
Reports
National Action Plans … Health Affairs
Medical Liability
National Academy of Medicine Reports
National Action Plans
-
www.cahps.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
May 01, 2022 - Originally, CAHPS was an acronym for Consumer Assessment of Health Plans Study. … to reflect the evolution of the program from its initial focus on enrollees' experiences with health plans