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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
    June 02, 2025 - Experience with Condition- Specific Care • Cancer Care • Mental Health Care Experience with Health Plans … • Health Plans • Dental Plans • Home and Community- Based Services 8 Uses for CAHPS Surveys
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - Plan Survey Database 2015 Chartbook: What Consumers Say About Their Experiences With Their Health Plans … Plan Survey Database 2015 Chartbook: What Consumers Say About Their Experiences With Their Health Plans … Although the number and mix of health plans within each population vary slightly from year to year, … The number of plans and respondents shown in each table provides some indication of the variation in … Medicare Top-Box Scores 2007-2015 Medicare Top Box Scores Composites and Items Number of Plans
  3. www.ahrq.gov/pqmp/implementation-qi/toolkits.html
    August 01, 2021 - They may be useful for State agencies, health plans, hospitals, and providers interested in implementing … Results from the Child HCAHPS survey may provide insights for patients, parents, hospitals, health plans … resources, and examples presented in this toolkit reflect efforts by State Medicaid agencies, health plans … They are intended to serve as options that States, plans, providers, and patients and their families … Health plans may use the measure for public reporting and quality improvement efforts.
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
    January 01, 2013 - Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … For 2013, 692 Medicaid and Medicare health plans are included covering 334,552 respondents and for 2011 … 763 health plans are included covering 348,237 respondents.
  5. www.ahrq.gov/cahps/news-and-events/events/20140115_DB/webcast_01_15_14_cg.html
    July 01, 2018 - the CAHPS Database, which accepts and aggregates CAHPS survey results voluntarily submitted by health plans … Vice President, Quality Management and Operational Support Association for Community Affiliated Plans
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
    June 02, 2025 - Experience with Condition- Specific Care • Cancer Care • Mental Health Care Experience with Health Plans … • Health Plans • Dental Plans • Home and Community- Based Services 8 Uses for CAHPS Surveys
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
    January 01, 2013 - Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … Plan Survey Database 2013 Chartbook: What Consumers Say About Their Experiences with Their Health Plans … For 2013, 692 Medicaid and Medicare health plans are included covering 334,552 respondents and for 2011 … 763 health plans are included covering 348,237 respondents.
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/aspire_webinar6/aspire_webinar6.pptx
    June 02, 2025 - whole-person needs” Develop new services to improve care for frequently hospitalized patients Use care plans … to improve care across settings and over time 19 Using Care Plans to Improve Care Over Time … and Across Settings Types of Care Plans: Observations from the Field Longitudinal Care Plan A … high risk care team Real-time notification to allow team to work with ED on safe discharge Use care plans … consider different services for different populations Do not over-medicalize services Develop care plans
  9. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/109-performing-premortem-project-assessment-fg.docx
    April 01, 2025 - SAY: Take those action plans and weave them into the plans you are putting in place for your program … Their responsibility will be to draft plans to educate staff, to have periodic reviews, and to ensure … Team members should report on their tasks at CUSP meetings to ensure everyone knows the plans are being … Develop plans and strategies to prevent those foreseen potential failures. … Implement your new plans and strategies together with your program to ensure your program is a success
  10. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
    March 01, 2020 - Health plans that have implemented this strategy generally report provider-specific information on the … Sources of Cost Data In addition to drawing from their own payment data, health plans can use data … To that end, plans offer secure Web-based portals where members log in to see not only their personal … In addition to sending the EOB in the mail, plans send notifications to members whenever a new EOB is … that offered the program to enrollees of plans in similar geographic regions that did not.
  11. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/lessons/lessons-challenges-successes.pdf
    January 01, 2019 - The collaborative helped participating plans develop approaches to aggregate disparate data sources … Plans’ lack of access to providers’ EHRs made it difficult to capture screening results necessary to … ◦ Health plans in the NCINQ collaborative were able to use a variety of strategies to aggregate … using state data and scores calculated by plans using their own data. … in the collaborative, other plans in the state, and plans nationally
  12. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
    March 01, 2020 - that the Centers for Medicare & Medicaid Services (CMS) is using to assess the performance of health plans … Interventions The variety of strategies available to help health plans reduce linguistic, cultural, … At a minimum, health plans should collect information on race, ethnicity, and preferred language through … To go beyond tracking, innovative plans put in place programs to match members with providers who can … Health plans can also reward providers for contributing to the linguistic diversity of their networks
  13. www.ahrq.gov/talkingquality/plan/partners/index.html
    May 01, 2019 - In areas where several sponsors produce performance reports on overlapping sets of plans or providers … As a result, consumers often see conflicting information on the same plans or providers, further adding … Collaboration within a market also helps to ensure that local health plans and providers are not overly … Also visit: How Will You Gain the Trust of Providers or Plans? … While they may have been competitors, they also contracted with many of the same plans, had employees
  14. www.ahrq.gov/talkingquality/translate/compare/order.html
    November 01, 2018 - Ordering Health Care Organizations in a Quality Report In what order will different health plans … Ordering by Performance Studies of reporting strategies point to clear advantages to rank ordering plans … can identify three cost tiers—high, medium and low—and within each tier, present quality ratings of plans
  15. www.ahrq.gov/cahps/about-cahps/25timeline.html
    April 01, 2024 - including hospitals, dialysis centers, and nursing homes Care for specific health conditions Health plans … AHRQ’s first standardized survey collects information on enrollees’ experiences with health plans . … Hundreds of health plans, purchaser groups, State agencies, and others have participated in this database … Originally, "CAHPS" was an acronym for "Consumer Assessment of Health Plans Study." … The CAHPS Ambulatory Care Improvement Guide offers advice and strategies to help health plans, medical
  16. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
    April 01, 2023 - ," 22 percent of adult enrollees in Medicaid health plans responded "never" or "sometimes." 2 While … In particular, they are not communicating well with the specialists, the health plans, or their patients … referrals, tests, and procedures, which increases satisfaction with care. 4 For providers, health plans … Making patient care easier under multiple managed care plans. Fam Prac Manag February 1998. … Comparative Data: Health Plans, Adult Medicaid Survey 5.0, 2014.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
    June 02, 2025 - Centers • Nursing Homes • Outpatient Ambulatory Surgical Centers Experience with Health Plans … • Health Plans • Dental Plans • Home and Community- Based Services 9 Uses for CAHPS Surveys
  18. www.ahrq.gov/policymakers/chipra/overview/background/next-steps3.html
    December 01, 2009 - The measure is reported to NCQA by 55 health plans across 17 States. … For all ages combined, 42.5 percent of Medicaid health plans had followup within 7 days (bottom region … A challenge to feasibility of use by States and plans may be low numbers of children and adolescents … HEDIS CAHPS® 4.0H including supplements for children with chronic conditions and Medicaid Plans. … The core instrument is currently reported to NCQA by 38 health plans.
  19. www.ahrq.gov/gam/about/index.html
    July 01, 2018 - by AHRQ in partnership with the American Medical Association and the American Association of Health Plans … (now America’s Health Insurance Plans [AHIP]). … mission was to provide physicians and other health care professionals, health care providers, health plans … The NQMC mission was to provide practitioners, health care providers, health plans, integrated delivery
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
    February 01, 2019 - Experience with Condition- Specific Care Cancer Care Mental Health Care Experience with Health Plans … Health Plans Dental Plans Home and Community- Based Services Use of CAHPS Surveys Quality improvement

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