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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
    March 17, 2015 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … Lessons from Top-Performing Medicaid and CHIP Health Plans A Webcast Presented by the AHRQ CAHPS … • How CAHPS is used • Key factors contributing to high performance • Overcoming barriers • Plans … for sustainability • Take-home points for Medicaid and CHIP plans 12 Excelling on CAHPS: Lessons … from Top-Performing Medicaid and CHIP Health Plans CAHPS Webcast Series CAHPS Family of Surveys Our
  2. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-147-antipsychotics-testing-summary.pdf
    February 22, 2019 - 1 MEDNET state • Health plan analyses o 2009 claims data from 17 New York State Medicaid health plans … o 2013 claims data from 73 commercial health plans nationwide Study Population Our study population … Commercial plans had lower denominator sizes (Table 2c). … Among commercial plans, rates were slightly lower (i.e. better). … We focused on health plans, as there were low numbers of observations for states.
  3. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-149-testing-summary.pdf
    February 22, 2019 - 1 MEDNET state • Health plan analyses o 2009 claims data from 17 New York State Medicaid health plans … o 2013 claims data from 73 commercial health plans nationwide Study Population Our study population … Commercial plans had lower denominator sizes (Table 2c). … Among commercial plans, rates were slightly lower (i.e. better). … We focused on health plans, as there were low numbers of observations for states.
  4. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-148-testing-summary.pdf
    February 22, 2019 - 1 MEDNET state • Health plan analyses o 2009 claims data from 17 New York State Medicaid health plans … o 2013 claims data from 73 commercial health plans nationwide Study Population Our study population … Commercial plans had lower denominator sizes (Table 2c). … Among commercial plans, rates were slightly lower (i.e. better). … We focused on health plans, as there were low numbers of observations for states.
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/3_Deborah_Kilstein_slides_29-40.pdf
    January 15, 2014 - Growing role of health plans What is a sponsor report? … How do the ACAP Plans utilize the ACAP sponsor report? … ACAP’s 58 Plans are in 25 States 31 Medicaid Managed Care and Traditional Enrollment 1999 - 2011 … operate SNPs  10 ACAP plans operate Managed Long-Term Care Plans  18 ACAP plans will participate … are doing as a group  Also allows individual health plans to benchmark against other plans and national
  6. www.ahrq.gov/talkingquality/translate/web/pathways/health-plans.html
    October 01, 2015 - Let Consumers Select Health Plans or Providers To Compare Most sponsors aim to provide information … on all the health plans or providers in their market area. … This works best if you can list all the plans or providers on the equivalent of one computer screen so … www.qualitycheck.org/consumer/searchQCR.aspx Also in "Creating Pathways for Users" Select Health Plans
  7. www.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
    December 01, 2022 - More than 90 percent of health plans—HMOs, POS plans, and PPOs—use HEDIS to measure performance. … HEDIS is one component of NCQA's accreditation process, although some plans submit HEDIS data without … HEDIS enables consumers and purchasers to compare health plan performance to other plans and to national … Data source: You can obtain HEDIS results directly from health plans or by purchasing access to NCQA … employees, beneficiaries); however, sponsors typically get this information directly from the health plans
  8. www.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
    February 01, 2017 - for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two Medicaid health plans … Speakers from health plans in Ohio and Oregon highlighted the specific improvement strategies they implemented … CAHPS Ambulatory Care Improvement Guide , a comprehensive and free resource for medical groups, health plans
  9. www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14chap7.html
    June 01, 2014 - Develop focused action plans. Communicate action plans and deliverables. … Implement action plans. Track progress and evaluate impact. Share what works. … Step # 4: Communicate Action Plans and Deliverables Once action plans have been developed, the plans … , deliverables, and expected outcomes of the plans need to be communicated. … Step # 5: Implement Action Plans Implementing action plans is one of the hardest steps.
  10. www.ahrq.gov/takeheart/training/module-2/index.html
    December 01, 2022 - Module 2: Systems Change: Laying the Foundation, Leadership, and Action Plans   YouTube embedded … www.youtube-nocookie.com/embed/IJQC58AGQD0 Video: Systems Change: Laying the Foundation, Leadership, and Action Plans … (1:05:01) Slides:  Systems Change: Laying the Foundation, Leadership, and Action Plans (PDF, 2 MB) … Implementation Guide:  Systems Change: Laying the Foundation, Leadership, and Action Plans (PDF, 296
  11. www.ahrq.gov/downloads/monahrq/documentation/MONAHRQ_Future_Releases.PPTX
    September 01, 2017 - Future Plans for MONAHRQ and How to Get Involved Future Plans for MONAHRQ and How To Get Involved July
  12. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-20-creating-qi-teams.pdf
    September 01, 2015 - Module 20: Creating Quality Improvement Teams and QI Plans Primary Care Practice Facilitation … Curriculum Module 20: Creating Quality Improvement Teams and QI Plans Agency for Healthcare … Creating Quality Improvement Teams and QI Plans Prepared for: Agency for Healthcare Research and … Module 20: Creating Quality Improvement (QI) Teams and QI Plans Appendix 20 A. … Creating Quality Improvement (QI) Teams and QI Plans Appendix 20 B.
  13. www.ahrq.gov/hai/cusp/clabsi-neonatal/nclabsi8.html
    January 01, 2013 - States in the neonatal central line-associated bloodstream infection (NCLABSI) project have completed plans … These plans highlight a continued desire to monitor and report out on rate data and focus on safety culture … These new State clinical leads have also completed plans to spread the success of the NCLABSI project
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
    June 20, 2024 - Experience with Condition- Specific Care • Cancer Care • Mental Health Care Experience with Health Plans … • Health Plans • Dental Plans • Home and Community- Based Services 8 CAHPS Surveys CAHPS Surveys … Experience with Condition- Specific Care • Cancer Care • Mental Health Care Experience with Health Plans … • Health Plans • Dental Plans • Home and Community- Based Services 9 Uses for CAHPS Surveys
  15. www.ahrq.gov/ncepcr/tools/cultural-competence/planclas.html
    July 01, 2019 - Planning Culturally and Linguistically Appropriate Services Guide for Managed Care Plans To … address shifting demographic trends in health care, this guide offers health plans an approach to … What Does This Mean for Plans and CLAS? … In sum, there are multiple reasons for plans to undertake improvements in CLAS. … Many of these plans have benefited from working collaboratively with other managed care plans to develop
  16. www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide54.html
    October 01, 2014 - (both Medication and counseling) should be included as a paid or covered benefit by health benefits plans … dependence treatments (both medication and counseling) as a paid or covered benefit by health insurance plans … effective in the Guideline should be included as covered services in public and private health benefit plans
  17. www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
    December 01, 2023 - The Medicare Survey includes versions for Medicare Advantage plans (including PPOs), Prescription Drug … Plans, and the fee-for-service program.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 - Plan Survey Database 2016 Chartbook: What Consumers Say About Their Experiences With Their Health Plans … Plan Survey Database 2016 Chartbook: What Consumers Say About Their Experiences With Their Health Plans … The total number of respondents and plans by state are presented by population. … Adult Medicare Respondents Plans Respondents Plans Respondents Plans Respondents Plans Alabama 423 … Adult Medicaid Child Medicaid CHIP Adult Medicare Respondents Plans Respondents Plans Respondents Plans
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
    January 01, 2016 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans Excelling on CAHPS: … So, all of the health plans in Minnesota are actually HMOs. … Most of the health plans in Minnesota do not. … ALL Kids is not treated separately from the other plans offered by Blue Cross. … All health plans use a survey vendor of some kind.
  20. www.ahrq.gov/talkingquality/translate/labels/describe.html
    January 01, 2023 - The public wants quality reports to be fair so that they are not judging plans or providers on things … In the testing of candidate measures for HEDIS 3.0, people in focus groups did not think that health plans … alternative is to have a more general statement covering all measures that describes the way that health plans … EXAMPLE: How Plans or Providers Can Influence the Measure Title: Keeping Patients Safe Sponsor:

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