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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
June 02, 2025 - CAHPS
► Develops surveys and related materials to assess PE
in health care settings, and with health plans … • Surveys measure patient experience of care in different
settings, with health plans and with providers
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www.ahrq.gov/cahps/consumer-reporting/guidelines/design/index.html
October 01, 2018 - Consumers also want to be able to focus on a topic of particular interest and compare performance across plans … "Not all health plans are alike." … "This information about experiences with health plans comes from people like you." … The information from the CAHPS survey has been collected by an independent source, not by the health plans
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www.ahrq.gov/talkingquality/translate/compare/choose/compare-providers.html
January 01, 2023 - Since people will generally be making choices from among the plans/providers in your community (and hopefully … The plans and providers themselves are going to be particularly interested in how they compare to each
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-part2-mw.pdf
June 02, 2025 - the clinical quality of care provided by your practice or its clinicians publicly reported by
health plans … your practice, how often – if ever – are these data or reports about clinical quality from
health plans … your practice receive better contracts (for example, better payment,
preferred status) with health plans … did your practice or the individual clinicians in your practice receive additional
income from health plans … your practice receive better contracts (for example, better payment, preferred status) with health plans
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - & Group Survey Data
Users of the Clinician & Group Survey include medical practices, health plans … Identify Strengths and Weaknesses in Care Delivery
Many medical practices, health systems, and health plans
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www.ahrq.gov/cahps/cahps-database/hp-database/index.html
December 01, 2024 - from State Medicaid agencies, State Children's Health Insurance Programs (CHIP), and individual health plans … CAHPS Data Tools present data in four different ways: Overview: The number of respondents and health plans … Percentiles: The percentage of health plans that scored at or below a particular top box score.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
August 22, 2022 - • 20th Century health plans often limited enrollees to 8 or 10 outpatient visits—
restricted access was … a theme in focus groups
• Mental and physical health plans were often separate entities
• Mental Health … Department of Veterans Affairs panel
2021 Field testing of a revised survey in four Medicaid health
plans … between ECHO and
the new CAHPS Outpatient Mental Health Survey
Dropped:
• Questions about health plans … treatment
First Field Test of Current Mental Health
Care Survey
• Medicaid selected four health plans
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-9.html
November 01, 2017 - for use by consumers, clinicians, managed behavioral health care organizations (MBHOs), health care plans … providing defined services to enrolled members, the minimum period of enrollment is designed to give plans … How well survey items discriminate among plans. … Applicable to different types of plans, including commercial, Medicaid and Medicare, and health systems … (managed care and fee-for-service) plans.
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www.ahrq.gov/funding/training-grants/grants/active/kawards/Kawdsumtrin.html
October 01, 2014 - issues in these environments, and building collaborative relationships with the leaders of the two study plans … Future Plans: The grantee will complete the data collection and analysis for Aim #2 and develop a manuscript
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - How do the ACAP plans utilize this sponsor report? … Needs Plans serving the
dual eligibles. … Ten operate managed long-term care plans. … Kilstein, Slide 36
This year, 31 ACAP Health Plans participated in the Adult report, and 29 Health Plans … actually rated their health plans higher than members
enrolled in commercial plans.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-sustainability-centers-of-excellence7.html
April 01, 2025 - sustainability of CEs to guide current CE leaders through the process of developing their sustainability plans … training an impactful workforce, strategizing on short- and long-term outcomes, and creating financial plans
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 02, 2025 - surveys and related materials to assess
patient experience in health care settings and with
health plans … Trademark recognizes adherence to CAHPS
design principles; ensures comparability across settings,
plans
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
June 02, 2025 - Unit Coordinator Angie plans to program the phones immediately after the Debrief.
2. … In discussing what went wrong, the team can make plans to
implement solutions.
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/ncepcr-webinar-person-centered-care.pptx
June 27, 2024 - Unhealthy Behaviors
# health risks 0 1 2 3 4 5 6 0 6 34 93 45 7 2 # care plans 0 1 2 3 4 5 6 14 … 115 53 5
Mental Health Risks
# health risks 0 1 2 > 3 62 42 51 32 # care plans 0 1 2 > 3 158 29 … – Patient Interests in Care Plans
38
Unhealthy behaviors
100% 1 or more
Health behavior care plans … 92.5%
Mental health risks
66.8% 1 or more
Mental health care plans
23.2%
Social needs
51.3% 1 or more … Social care plans
12.5%
*Health Behavior vs.
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www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5.html
May 01, 2018 - Although hospitals, community health centers (CHCs), physician practices, health plans, and local, state … the discomfort of registration/admission staff (hospitals and clinics) or call center staff (health plans … While health plans insure a large portion of the U.S. population, their direct contact tends to be minimal … Health Plans
Health plans, including Medicaid managed care and Medicare Advantage plans, have the capabilities … Despite informing members of how data will be used, plans may also face internal legal concerns about
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www.ahrq.gov/data/cahps.html
July 01, 2024 - CAHPS surveys include multiple instruments that assess patients’ experiences with providers, health plans … surveys: The CAHPS Health Plan Survey (HP CAHPS) asks enrollees about their experiences with health plans
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/advance-organizational-safety-strategies-slides.pdf
June 18, 2024 - Action plans are
put in place on an inconsistent basis. … • Business level action plans submitted with updates q6 months
© 2023 UnitedHealth Group, Inc. … Safety goals are clearly articulated in
strategic and operational plans. … Safety goals are clearly articulated in
strategic and operational plans for all
care settings. … Action plans for
continuing education are limited to
leaders and clinicians.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - for CY2013
• Provider Explain
• Staff Helpfulness
• Staff Courtesy
• Practice level improvement plans … Practice level focus indicators and targets
• Coordinated with MGH/MGPO targets
• Specific action plans … required by all practices
• Reviewed and monitored by service cabinets
• Improvement plans supported
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-survey-results-used-shaller-webinar.pdf
June 02, 2025 - programs
43
www.ahrq.gov/cahps
Use of Survey Results in Recognition and
Certification
• Health Plans … /cahps
Use of Survey Results for Quality Improvement
• Increasing focus on improvement by health plans
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
December 01, 2019 - representatives of funding organizations or stakeholders with some operational responsibility, such as health plans … to use CAHPS survey results (e.g., incorporating them into existing [or planned] efforts to select plans … or providers, informing target audiences about the quality of those plans or providers);
Deciding