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941. Understanding SOPS® Surveys: A Primer for New Users - Famolaro (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Famolaro The SOPS Databases Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases 320 Hospitals Version 1.0 (2021) 172 Hospitals Version 2.0 (2021) 191 Nur…

942. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
     March 13, 2013 - formally incorporates patient- and family-centered care into their organizational goals and strategic plans

943. Situation Monitoring (Instructor Guide) (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/igsitmonitor.pdf
     February 12, 2014 - Situation Monitoring (Instructor Guide) SITUATION MONITORING SUBSECTIONS • Teamwork Exercise #2 • STEP • Situation Awareness • Shared Mental Models TIME: 45 minutes Slide …

944. Deep-Rooting Your Data: Facilitator Notes | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/hai/tools/surgery/modules/sustainability/deep-root-data-fac-notes.html
     December 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …

945. Teach-Back Teach-Back Teach-Back: Role Play Scenarios (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
     April 05, 2018 - Teach-Back Teach-Back Teach-Back: Role Play Scenarios The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Teach-Back Role Play Scenario 1 Facilitator Instructions 1. As facilitator, play the role of the patient. 2. Request a volunteer to play the role of the clinici…

946. Information to Help Hospitals Get Started (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
     April 05, 2013 - Information to Help Hospitals Get Started Key Takeaways Patient and family engagement is not a separate initiative. It is a critical part of what your hospital is already doing to improve quality and safety. Implementing the Guide is similar to other quality improvement efforts in that it takes time to initiate, i…

947. Fall Prevention Toolkit (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_tools.docx
     January 01, 2012 - Fall Prevention Toolkit Fall Prevention Toolkit Module 3 Tools Tool 3A: Inpatient Falls Clinical Pathway Tool 3B: Scheduled Rounding Protocol Tool 3C: Environmental Safety at the Bedside Tool 3D: Environmental Safety Hazard Report Tool 3G: Stratify Fall Scale Tool 3H: Morse Fall Scale to use for the Case Study activit…

948. TeamSTEPPS 2.0 Module 5: Situation Monitoring
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule5.pptx
     February 06, 2006 - by: Leading to a mutual understanding of problems, goals, team strategies, patients’ conditions, and plans

949. Fall Prevention Toolkit (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_tools.docx
     August 03, 2017 - Fall Prevention Toolkit Fall Prevention Toolkit Module 5 Tools Tool 5A: Information to Include in Incident Reports Tool 5B: Assessing Fall Prevention Care Processes Action Plan Tool to Measure Fall Rates and Fall Prevention Practices 5A: Information To Include in Incident Reports Background: The purpose of this tool…

950. Obsrounds (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/obsrounds.doc
     August 07, 2012 - Observing Patient Care Rounds Problem statement: Interdisciplinary rounds are in the best interest of patients. Poor communication among staff is a root cause of many patient adverse and sentinel events. Communication among disciplines can be improved if viewed through the eyes of an objective observer. What are obser…

951. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2023 User Database Report Part I (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I-rev.pdf
     January 01, 2023 - It is important to develop and implement action plans that use survey data for improvement.

952. AHRQ Medical Office Survey on Patient Safety Culture: User’s Guide (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
     January 01, 2021 - Followup The office reminds patients about appointments, documents how well patients follow treatment plans … Modifying Staff Positions Modifications of staff positions is acceptable; however, if your medical office plans

953. TeamSTEPPS Fundamentals Course: Module 2. Team Structure (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
     November 18, 2015 - TeamSTEPPS Fundamentals Course: Module 2. Team Structure TEAM STRUCTURE SUBSECTIONS • What Defines a Team? • Partnering With Patients and Families • Multi-Team System for Patient Care TIME: 50 minutes TeamSTEPPS 2.0 | Team Structure B-2-3 Slide MODULE TIME: …

954. Module 5: Response and Disclosure | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
     August 01, 2022 - other designated communicator presents the results of the event analysis;, discusses the prevention plans

955. TeamSTEPPS - Table of Contents (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/contents.pdf
     March 21, 2014 - TeamSTEPPS - Table of Contents Table of Contents TAB A COURSE MANAGEMENT GUIDE TAB B FUNDAMENTALS INSTRUCTIONAL MODULES Module 1: Introduction • Evidence Base • TeamSTEPPS Implementation Worksheet Module 2: Team Structure • Evidence Base • Teams and Teamwork Exercise Sheet Module 3: Communication • Evidenc…

956. 2022 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-datasources.pdf
     December 01, 2022 - organizations Description Health plan members report on their experiences and rate their health plans … Since 1998, health plans, purchaser groups, state organizations and others have participated in this … conditions, and beneficiaries of Medicaid, Medicare and/or Medicare managed care, and other public plans … from data submitted directly to the CAHPS Database by state Medicaid agencies and individual health plans … Plan Survey Database, 2020 Chartbook: What Consumers Say About Their Experiences With Their Health Plans

957. Sustaining Fall Prevention Practices at Your Hospital (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar6_falls_sustainingpractices.pdf
     January 01, 2013 - Sustaining Fall Prevention Practices at Your Hospital Sustaining Fall Prevention Practices at Your Hospital Presented by Pat Quigley, Ph.D., M.P.H., ARNP, CRRN, FAAN, FAANP Associate Director, VISN 8 Patient Safety Center Associate Chief for Nursing Service/Research Welcome! Thank you for joining this webin…

958. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - public sites hosted by commercial companies, as well as on sites hosted by health systems, health plans … similar level of exposure to comparative quality information for physicians, hospitals, and health plans

959. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/hospital-efficiency-resources.pdf
     May 01, 2023 - Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Item Sets SOPS Value and Efficiency Supplemental Item Sets Resource List 1 Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the…

960. TeamSTEPPS, Module 8: Change Management (Instructor Guide) (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module8/igchangemgmt.pdf
     February 25, 2014 - TeamSTEPPS, Module 8: Change Management (Instructor Guide) CHANGE MANAGEMENT: HOW TO ACHIEVE A CULTURE OF SAFETY SUBSECTIONS • Eight Steps of Change • Errors Common in Organizational Change • Culture Change Comes Last, Not First • Change Strategies • Roadmap to a Culture of Safety TIME: 60 minutes …